2020-02-17T07:42:25Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with MSP360 Backup?

Please share with the community what you think needs improvement with MSP360 Backup.

What are its weaknesses? What would you like to see changed in a future version?

5
PeerSpot user
5 Answers
Fabio De Souza - PeerSpot reviewer
TS Engineer at a computer software company with 5,001-10,000 employees
MSP
Top 10Leaderboard
2021-04-08T23:23:32Z
Apr 8, 2021

They have other products, for example, Glacier Explorer. It would be a good thing if it was all in the same tool and not in separate tools. There should be just two products in one. The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel. The solution needs more options to restore the machines in various environments and in the public cloud. We have options to restore in Amazon, however, the only public clouds on offer are really Amazon and in Azure. They should think about Google or other public cloud providers.

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MG
Owner at a tech services company with self employed
Real User
2020-10-22T05:36:32Z
Oct 22, 2020

They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that.

SJ
IT Manager at a transportation company with 501-1,000 employees
Real User
2020-07-26T08:19:00Z
Jul 26, 2020

There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station. We are in the process of moving away from this solution. The RPO for any backup is higher when compared to the product that we are looking at. And it does not have very good scalability option. Whereas the product that we are looking at has full scalability. The product that we are looking at is in the hyper-scale environment.

Paresh Makwana - PeerSpot reviewer
Director at a tech services company with 1-10 employees
Reseller
Top 20Leaderboard
2020-03-16T06:56:00Z
Mar 16, 2020

As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing." Sometimes it is not required but still I backup anything and everything. If I have the simplified reports available, then it is very easy for me to just find out. In the next release, we need more analytics, like in machine learning and artificial intelligence. That includes how much data is going to be restored, what is the next step, how much inner data for this is going to uploaded. So the intelligence aspect should be more involved in the next release.

MS
Owner at DataCorp Magdalena Stanek
Real User
2020-02-17T07:42:25Z
Feb 17, 2020

We quite like the solution. For us, it's been a great solution. It would help if the solution had deduplication. They may be planning to add it in the future. The graphics are looking a bit old and should be updated.

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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Apr 30, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 4 answers
MG
Owner at a tech services company with self employed
Oct 22, 2020
It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month.
Fabio De Souza - PeerSpot reviewer
TS Engineer at a computer software company with 5,001-10,000 employees
Apr 8, 2021
The value for money is very good.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Apr 30, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 6 answers
MS
Owner at DataCorp Magdalena Stanek
Feb 17, 2020
We primarily use the solution for backups, in our virtual machines and our local physical computers.
Paresh Makwana - PeerSpot reviewer
Director at a tech services company with 1-10 employees
Mar 16, 2020
Our primary use case is that we have our confidential data which remains locally on the tape. But the public information which is required, which is for my system backup, including my photographs and all that stuff, we do on the cloud backup and I put onto the normal storage of AWS. This stuff we generally don't require for a long time, like photos. It can take a long time for retrieval but the cost is really low.
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