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Microsoft 365 Business vs Webex vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
Microsoft 365 Business enhances productivity and efficiency by reducing costs, improving communication, and offering scalable, secure cloud solutions.
Sentiment score
5.9
Users appreciate Webex for its security and efficiency, though ROI remains uncertain for some, especially regarding financial benefits.
Sentiment score
7.8
Zoom Workplace Business increases efficiency and ROI, offering value by reducing travel costs and integrating seamlessly into processes.
It also provides good security and the ability for normal users to create simple applications without needing developers.
We chose Webex for its security.
Zoom definitely saves time and makes my work more efficient.
 

Customer Service

Sentiment score
4.5
Microsoft 365 Business support is generally reliable, with users praising knowledgeability and responsiveness despite some improvement needs in response times.
Sentiment score
7.1
Webex is praised for responsive and effective support, despite occasional delays and reseller challenges, ensuring positive customer service perception.
Sentiment score
6.0
Zoom Workplace Business's ease reduces support use; users prefer internal resources, though some find support unresponsive and documentation lacking.
It would be beneficial if Microsoft had more expert customer support staff.
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
I haven't needed any support from Microsoft with Microsoft 365 Business; in my three years, I haven't encountered any instances.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
 

Scalability Issues

Sentiment score
7.6
Microsoft 365 Business is scalable with easy deployment and adaptability, though growth may increase costs and present capacity issues.
Sentiment score
7.2
Webex is scalable for large organizations, though some users experience challenges with very large deployments or network stability.
Sentiment score
7.4
Zoom Workplace Business is highly scalable, supporting many participants smoothly, with flexible licensing and minimal performance issues.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
 

Stability Issues

Sentiment score
7.9
Microsoft 365 Business is praised for stability and reliability, with occasional minor issues in Teams and Excel.
Sentiment score
7.5
Webex is stable and reliable, with minor audio issues often due to network problems, and occasional performance inconsistencies.
Sentiment score
7.9
Zoom Workplace Business is stable, reliable, with minor sound concerns; connectivity issues often relate to user-end problems.
The stability of Microsoft 365 Business is rated nine out of ten.
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
It works properly, and I have never needed to contact support.
I would rate its stability as ten.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom is very stable.
 

Room For Improvement

Microsoft 365 Business needs enhancements in security, pricing, integration, user interface, scalability, support, updates, and training resources.
Users desire better platform integration, simplified usability, improved performance, enhanced features, and superior support for Webex.
Zoom Workplace Business users seek better security, integration, features, interfaces, support, and pricing for an improved experience.
Providing Power BI for a lower package, such as e3, would be beneficial.
Microsoft has very poor security, and Defender is ineffective.
The comprehensive nature of the solution justifies the cost.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
 

Setup Cost

Microsoft 365 Business offers flexible licensing and valuable features, starting at $6, though pricing complexity and expense are concerns.
Webex pricing is subscription-based, often costly compared to competitors, requiring evaluation based on features and budget.
Zoom Workplace Business is praised for its flexible pricing, but more affordable options for smaller businesses are desired.
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
It could be more affordable.
Webex is expensive.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
 

Valuable Features

Microsoft 365 Business enhances productivity with seamless tools, real-time collaboration, and efficient global file sharing through a subscription model.
Webex enhances communication with features like screen sharing, secure meetings, integration with Outlook, scalability, and user-friendly interface.
Zoom Workplace Business is praised for user-friendly features, integration, stability, and support for large meetings and devices.
Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.
Microsoft 365 Business integrates well and improves communication, cooperation, and security.
The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product.
The number one reason we chose Webex was the security features.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
 

Mindshare comparison

Mobile Device Management (MDM) Market Share Distribution
ProductMarket Share (%)
Microsoft 365 Business6.6%
Jamf Pro22.4%
Jamf School8.3%
Other62.7%
Mobile Device Management (MDM)
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Webex12.6%
Zoom Workplace Business15.3%
Skype for Business10.8%
Other61.3%
Virtual Meetings
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Zoom Workplace Business15.3%
Webex12.6%
Skype for Business10.8%
Other61.3%
Virtual Meetings
 

Featured Reviews

CharlesBrewer - PeerSpot reviewer
Price and reliability need improvement while general tasks are streamlined
The pricing for Microsoft 365 is too high, and quality-wise, it does not meet high standards. The operating system is outdated and inadequate. Microsoft has very poor security, and Defender is ineffective. In terms of collaboration and file sharing, OneDrive is very clunky and has frequent sync issues. It also crashes a lot and is unreliable.
Wajid Khattak - PeerSpot reviewer
Easy to use, enables remote meetings, and saves time and money
We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector The product is easy to use. We are very comfortable with it. The video call features are compatible with different…
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.
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Top Industries

By visitors reading reviews
Performing Arts
15%
Manufacturing Company
9%
Computer Software Company
9%
Educational Organization
7%
Government
13%
Computer Software Company
12%
Manufacturing Company
11%
Comms Service Provider
8%
Performing Arts
14%
University
13%
Educational Organization
11%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business110
Midsize Enterprise44
Large Enterprise101
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise24
Large Enterprise60
By reviewers
Company SizeCount
Small Business97
Midsize Enterprise32
Large Enterprise101
 

Questions from the Community

What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
I have no idea about the pricing of Microsoft 365 Business, since I'm not the party concerned.
What needs improvement with Microsoft 365 Business?
I don't have knowledge about the benefits of Advanced Threat Protection within Microsoft 365 Business, such as the De...
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not j...
What needs improvement with Webex?
I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communicat...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Also Known As

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
Cisco Spark
No data available
 

Overview

 

Sample Customers

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about JAMF, Microsoft, Cisco and others in Mobile Device Management (MDM). Updated: September 2025.
867,341 professionals have used our research since 2012.