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Microsoft 365 Business vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
Microsoft 365 Business enhances productivity and efficiency by reducing costs, improving communication, and offering scalable, secure cloud solutions.
Sentiment score
5.7
Microsoft Intune boosts cost savings and efficiency by streamlining device management, reducing infrastructure costs, and enhancing security measures.
It also provides good security and the ability for normal users to create simple applications without needing developers.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
 

Customer Service

Sentiment score
4.5
Microsoft 365 Business support is generally reliable, with users praising knowledgeability and responsiveness despite some improvement needs in response times.
Sentiment score
5.5
Microsoft Intune support feedback is mixed, with faster resolutions at premium levels but slow response at basic tiers.
It would be beneficial if Microsoft had more expert customer support staff.
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
I haven't needed any support from Microsoft with Microsoft 365 Business; in my three years, I haven't encountered any instances.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
 

Scalability Issues

Sentiment score
7.6
Microsoft 365 Business is scalable with easy deployment and adaptability, though growth may increase costs and present capacity issues.
Sentiment score
6.7
Microsoft Intune excels in scalability, efficiently managing thousands of users and devices across diverse environments, supporting seamless expansion.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
 

Stability Issues

Sentiment score
7.9
Microsoft 365 Business is praised for stability and reliability, with occasional minor issues in Teams and Excel.
Sentiment score
6.6
Microsoft Intune is stable and reliable, with users rating its performance highly despite occasional update or sync issues.
The stability of Microsoft 365 Business is rated nine out of ten.
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
It works properly, and I have never needed to contact support.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
 

Room For Improvement

Microsoft 365 Business needs enhancements in security, pricing, integration, user interface, scalability, support, updates, and training resources.
Microsoft Intune needs better application deployment, reporting, macOS/Linux support, platform integration, user-friendliness, remote desktop, and competitive pricing.
Providing Power BI for a lower package, such as e3, would be beneficial.
Microsoft has very poor security, and Defender is ineffective.
The comprehensive nature of the solution justifies the cost.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
 

Setup Cost

Microsoft 365 Business offers flexible licensing and valuable features, starting at $6, though pricing complexity and expense are concerns.
Microsoft Intune offers cost-effective prices with Microsoft 365 bundles, flexible licensing, and discounts for large volumes or specific sectors.
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
It could be more affordable.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
 

Valuable Features

Microsoft 365 Business enhances productivity with seamless tools, real-time collaboration, and efficient global file sharing through a subscription model.
Microsoft Intune offers seamless integration, robust management, and security features, enhancing remote device management and compliance with a user-friendly interface.
Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.
Microsoft 365 Business integrates well and improves communication, cooperation, and security.
The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
 

Categories and Ranking

Microsoft 365 Business
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
246
Ranking in other categories
Mobile Device Management (MDM) (2nd), Content Collaboration Platforms (10th)
Microsoft Intune
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
301
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

Microsoft 365 Business and Microsoft Intune aren’t in the same category and serve different purposes. Microsoft 365 Business is designed for Mobile Device Management (MDM) and holds a mindshare of 6.6%, down 7.7% compared to last year.
Microsoft Intune, on the other hand, focuses on Unified Endpoint Management (UEM), holds 33.0% mindshare, down 39.7% since last year.
Mobile Device Management (MDM) Market Share Distribution
ProductMarket Share (%)
Microsoft 365 Business6.6%
Jamf Pro22.4%
Jamf School8.3%
Other62.7%
Mobile Device Management (MDM)
Unified Endpoint Management (UEM) Market Share Distribution
ProductMarket Share (%)
Microsoft Intune33.0%
Workspace ONE UEM14.1%
ManageEngine Endpoint Central10.7%
Other42.2%
Unified Endpoint Management (UEM)
 

Featured Reviews

CharlesBrewer - PeerSpot reviewer
Price and reliability need improvement while general tasks are streamlined
The pricing for Microsoft 365 is too high, and quality-wise, it does not meet high standards. The operating system is outdated and inadequate. Microsoft has very poor security, and Defender is ineffective. In terms of collaboration and file sharing, OneDrive is very clunky and has frequent sync issues. It also crashes a lot and is unreliable.
AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
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Top Industries

By visitors reading reviews
Performing Arts
15%
Manufacturing Company
9%
Computer Software Company
8%
Educational Organization
7%
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business110
Midsize Enterprise44
Large Enterprise101
By reviewers
Company SizeCount
Small Business116
Midsize Enterprise45
Large Enterprise151
 

Questions from the Community

What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
I have no idea about the pricing of Microsoft 365 Business, since I'm not the party concerned.
What needs improvement with Microsoft 365 Business?
I don't have knowledge about the benefits of Advanced Threat Protection within Microsoft 365 Business, such as the Defender, because I think we don't have that. Currently, I can't think of anything...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
 

Also Known As

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Mitchells and Buzzers, Callaway
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