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OpenText Cloud Service Automation vs VMware Aria Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Cloud Service Auto...
Ranking in Cloud Management
36th
Average Rating
9.0
Reviews Sentiment
7.1
Number of Reviews
6
Ranking in other categories
No ranking in other categories
VMware Aria Operations
Ranking in Cloud Management
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
376
Ranking in other categories
Virtualization Management Tools (1st)
 

Mindshare comparison

As of January 2026, in the Cloud Management category, the mindshare of OpenText Cloud Service Automation is 1.0%, up from 0.7% compared to the previous year. The mindshare of VMware Aria Operations is 4.9%, down from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Market Share Distribution
ProductMarket Share (%)
VMware Aria Operations4.9%
OpenText Cloud Service Automation1.0%
Other94.1%
Cloud Management
 

Featured Reviews

SunpritSingh - PeerSpot reviewer
Test Lead at a tech services company with 10,001+ employees
A user friendly solution that makes it easy to submit and view jobs
The most valuable feature of Micro Focus Cloud Service is how user-friendly the solution is. Traditionally, when we use a mainframe system to submit jobs, we have to see the spool or any error we might get in the spool. It is very command-based and uses a green screen, which is not user-friendly. Micro Focus enterprise makes it easy to submit and view jobs. We just have to log into the particular portal, go to the catalog and view any files we want. The same can be said about submitting jobs. We know what JCL we want to submit, give it the path, and then submit it with no command required. It is very user-friendly.
AldoDomini - PeerSpot reviewer
Senior System Network Analyst at Net spa
Have faced limitations due to high costs but have maintained reliability over time
The primary issue is the pricing, which is very expensive for my company's budget. We cannot afford to pay such a large fee. We are not Microsoft or BMW; we are a small company. As a small company, I have no power to negotiate directly with VMware. Perhaps larger companies have more opportunity to contract directly with VMware, but I do not have that leverage. The only path I can follow is to change solutions. Net.spA is a company working in the field of waste management. We are not a technological company, so we do not have a large margin to justify purchasing and maintaining the VMware infrastructure at current costs.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Micro Focus Cloud Service is how user friendly the solution is."
"The tool's most valuable feature is life cycle management."
"If you use the vCenter stuff, it's okay... but vROps actually gives you more realistic numbers."
"Our business is built around testing, measurement, and performance measurement and vROps is the primary tool. We use it in a VMware environment and we do tests in other environments. But in the VMware environment, vROps and the associated products, Log Insight and Network Insight are the primary tools that we use. It's a basic tool. It's very important for our organization."
"It has helped us improve our end users lives with our Horizon VDI monitoring. We can look at our Horizon environment, see our response times for our users, quickly drill into any latency issues, and proactively troubleshoot without the end user not even knowing."
"It is a cloud-friendly application."
"It's valuable because it helps us look at our performance statistics for our environment."
"The most valuable feature is the insight into real-time performance."
"Ease of use and the ability to do what I need to do is very easy."
"It does exactly what I program it to do at this point, which is to tell me if I've got machines running out of disk space or over-utilizing CPU or memory. The monitoring component of it is the most valuable feature."
 

Cons

"I would like fewer restrictions as a software tester."
"OpenText Cloud Service Automation needs to incorporate easier installation. It should improve skills and quality of support."
"We would like the return of the additional partner marketplaces, like DataCore. My customers miss the integration to DataCore."
"The prebuilt dashboards are easy to use, but if you want to create your own, it is not so easy. It is the same for reports."
"VMware could improve the way VROps forwards critical alerts to Microsoft Teams."
"I would like to see more functionality. I would also like to see better support, because the pack that we use, the Horizon, it's an additional pack. It's not currently actually built by VMware, it's built by a separate company. When they merge the two, there will be better support in the future."
"I would like more application dashboards to be available."
"When you are at your lowest, support is pretty bad. They ask you dumb questions but when you come to second and upper service desk, it is much easier and much better to talk to and resolve the issue."
"If Aria could send alerts when a specific system or VM is using excessive resources, we could consult the storage team to address the problem proactively."
"It could be more proactive."
 

Pricing and Cost Advice

"OpenText Cloud Service Automation's pricing is average."
"We have seen huge ROI. It has certainly reduced troubleshooting."
"When we last did a comparison of solutions, the pricing was equal or similar."
"We have licenses on a three year basis. Licensing costs are much higher, but given the stability of the solution, it is a reasonable price."
"The predictive analysis of the infrastructure helps our customers to reduce downtime and improve capacity planning. Issues are fixed faster with vROps."
"We have seen good ROI results. It has made our lives easier."
"It is an affordable solution that doesn't require any additional costs."
"The pricing is a little bit expensive. Licensing is an issue because there are always changes, and by that I mean cost increases. And that's not only for vROps but for VMware, vSphere, and all the products that are involved."
"In terms of the pricing for VMware vRealize Operations (vROps), I can't remember exactly how much it costs, but it was included in the VMware vSphere enterprise plus licensing package my company paid for."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Large Enterprise6
By reviewers
Company SizeCount
Small Business64
Midsize Enterprise62
Large Enterprise278
 

Questions from the Community

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What's the difference between VMware vRA (automation) and vROps (operations)?
vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything you need from the software interface. It provides complete visibility over applic...
Is VMware Aria Operations a user friendly solution?
In terms of user-friendliness, VMware Aria Operations is one of the best solutions out there. It is not overly complex to set up and you can rely on the technical support to provide you with assis...
What is the most useful new feature of VMware Aria Operations?
For me, the alerts features are the most unique part of this product, no matter the current name it uses. When they introduced the new version of VMware Aria Operations, they also introduced more a...
 

Also Known As

Micro Focus Cloud Service Automation, Cloud Service Automation Manager, HPE Cloud Service Automation
VMware vRealize Operations (vROps), vCenter Operations Manager (VCOPS)
 

Overview

 

Sample Customers

China Merchants Bank, Osiatis
Science Applications International Corporation, Tribune Media, Heartland Payment Systems, Telkom Indonesia, Columbia Sportswear, iGATE, CSS Corp, Angel Broking, Adira Finance, Hipskind, Beiersdorf Shared Services, Innovate Mas Indonesia, Adobe, Cleveland Clinic Abu Dhabi , Join Experience S.A, Borusan Holdings, Department of Transport - Abu Dhabi
Find out what your peers are saying about OpenText Cloud Service Automation vs. VMware Aria Operations and other solutions. Updated: December 2025.
879,371 professionals have used our research since 2012.