ManageEngine IT360 vs NETSCOUT nGeniusONE comparison

ManageEngine and NETSCOUT are both solutions in the Network Monitoring Software category. ManageEngine is ranked #106, while NETSCOUT is ranked #19 with an average rating of 8.5. ManageEngine holds a 0.1% mindshare in NMS, compared to NETSCOUT’s 1.6% mindshare. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 93% of NETSCOUT users who would recommend it.

ManageEngine IT360

Read 5 ManageEngine IT360 reviews

144 Views
117 Comparison Views

100% willing to recommend

NETSCOUT nGeniusONE

Read 49 NETSCOUT nGeniusONE reviews

2,483 Views
1,733 Comparison Views

93% willing to recommend

ManageEngine IT360

NETSCOUT nGeniusONE

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

NETSCOUT nGeniusONE and ManageEngine IT360 compete in network and application performance monitoring. ManageEngine IT360 holds an advantage for its comprehensive features despite nGeniusONE's favorable pricing and support.

Features: NETSCOUT nGeniusONE offers advanced analytics, real-time performance monitoring, and emphasizes deep packet analysis. ManageEngine IT360 provides network, server, and application monitoring in a single platform, with a comprehensive IT management suite and broad function scope.

Room for Improvement: NETSCOUT nGeniusONE could enhance user interface accessibility, streamline deployment processes, and integrate broader IT management features. ManageEngine IT360 might improve scalability options, expand analytics features, and offer more specialized diagnostics tools.

Ease of Deployment and Customer Service: ManageEngine IT360 is noted for straightforward deployment and efficient customer service, offering an easy setup with extensive support. NETSCOUT nGeniusONE requires intricate deployment but has robust support services.

Pricing and ROI: NETSCOUT nGeniusONE involves higher setup costs but offers significant ROI with specialized performance diagnostics. ManageEngine IT360 is recognized for competitive pricing, efficient ROI, and comprehensive functionality, suggesting better value for extensive IT management capabilities.

To learn more, read our detailed ManageEngine IT360 vs. NETSCOUT nGeniusONE Report (Updated: April 2025).

Buyer's Guide

ManageEngine IT360 vs. NETSCOUT nGeniusONE

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine IT360

Ranking in Network Monitoring Software

106th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

IT Asset Management (36th), IT Infrastructure Monitoring (78th)

NETSCOUT nGeniusONE

Ranking in Network Monitoring Software

19th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of ManageEngine IT360 is 0.1%, down from 0.1% compared to the previous year. The mindshare of NETSCOUT nGeniusONE is 1.6%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

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Ruslan Melnyk

Business Unit Manager at BAKOTECH

Useful for network performance monitoring

My manager can explain the use cases attached to the product. I am a unit leader in my company, and I don't sell the product directly to our partners or customers. In my company, I manage certain processes and a team while building, developing, and providing them with a direction for the market. NETSCOUT nGeniusONE is a good solution for network performance monitoring since it is not cloud-based. My company sells NETSCOUT nGeniusONE in eight to ten countries. I think the solution is not good for capacity planning, but it is better to help find problems in applications because not every infrastructure is good at managing working applications. I think it is a solution meant for applications. The tool is useful for solving problems attached to applications. The tool's real-time network monitoring capability was used when the product was more reactive. In our company, if we use real-time monitoring, then we need to deal with raw traffic. In our company, if we don't see any problem in the real-time systems, we have the possibility to rely on the tool since it acts like a time machine for us, which can allow us to get back to the areas of problem and solve them. I recommend the product to those who plan to use it. For many users, it can be a good monitoring system that can be scaled up in the future. I think it is a good product to start with when working systems in an environment. NETSCOUT nGeniusONE is another tool used to manage raw traffic, and I find it to integrate well into our customers' network. I am not using it actively on the system. I use the tool for network packet brokers. I rate the tool a ten out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

"The technical support is good."

"It is easy to identify and collect information from all of the nodes on the network."

"The packet capture is the most valuable feature for us. It gathers data from the device. In case somebody has a problem, I can go back X amount of time - days, hours - and get the data to do real troubleshooting."

"With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people."

"The valuable features include packet analysis, packet capture, and [that] it's easy to use."

"It helps us get to the root cause quickly. It helps us find massive error codes, then we drill down on that error code, knowing that is the source of our problem."

"The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them."

"The solution transforms packet wire data into real-time data that is actionable. It helps us with faster detection of issues and allows us to create alerts."

"When we have any type of outage, and we dig into it, we are able to tell what the root cause is instead of having to go through Wireshark, etc."

"The support is good."

More NETSCOUT nGeniusONE pros

Cons

"We would like to have support for integration with ServiceDesk."

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"The product could use more intelligence, automation and general availability of product information."

"We see it overload once in a while. It doesn't have built-in protection. Therefore, once it gets too much data, it tends to crash. Then, we have to recover it."

"We would like more encryption of customer data, because we have a very security conscious company. We have a lot of regulation coming in which requires us to make customer data private."

"The solution could do more for security. It should offer more security-related features."

"nGeniusONE could be improved by reducing the number of bare metal servers required to run it. Currently, you need a separate bare metal server for each of the following: Xfinity, ISNG, nGeniusONE, and CFS. It would be more cost-effective and less complex if all of these functionalities could be combined into a single bare metal server."

"On a network the size of ours, the loading times seem a little extensive, 20 or 30 seconds to load up some graphs."

"This is a typical thing, but every time they do a major code upgrade, we get hit with some nasty bugs. Some of them literally stop the whole platform from collecting traffic data. They should really do more Q&A on the software stability before release."

"They can improve still on the workflows, document their workflows that are commonly used... We don't know some of the workflows yet, and it's not something that you can just read up in the manual. There is some stuff in the help manual and online, but it's to a point where you need to purchase extra training and services from them. You can't just go and read up on it yourself and learn from A to Z..."

"The dependency mapping is good, but I am hopeful that they will build some type of partnership and relationship with ServiceNow. I want to see NETSCOUT partner with ServiceNow so they can leverage Service Now Discovery and Service Mapping to automate the build of the service dependency mappings inside of nGeniusONE."

More NETSCOUT nGeniusONE cons

Pricing and Cost Advice

Information not available

"If you are able and you are willing to use everything that Netscout provides to you, it's probably a relatively fair price. The problem is that it's such a large and such a complex tool that I'm not sure that many companies would be able to use it entirely, the way it's expected to be used."

"It can be expensive, but if you have a good configuration, based on what you are looking for, it's okay, it's manageable."

"The product is too expensive compared to other products."

"There is a need to make yearly payments towards the licensing charges attached to the product. The product may come across as a cheap tool for some, while it may seem costly for others."

"The platform is expensive."

"I rate the price of NETSCOUT nGeniusONE a four out of five."

"Make sure you get the low down on your licensing and understand the licensing requirements before making a purchase, especially when it comes to an upgrade. Make sure that it suits your needs before you commit to it. For example, we purchased ATA at version 6.2.1. At that time, the licensing covered everything we need. NETSCOUT comes out with 6.2.2, stating that in order to upgrade, you had to purchase CyberStream licensing. Now that requires some additional funding from both a capital investment and a maintenance cost. That's something that should have been said, "Well, if you want these additional features, you will need to purchase these CyberStreams." Otherwise, we should be allowed to continue on the basic operations as it is now through the newer releases without being stuck."

"Their pricing is very competitive with other solutions... But what I like about NETSCOUT's licensing is that it's shared across all their platforms. They don't create a new licensing scheme for every one of their products. So for nGeniusONE, you buy a certain license level, and it works on all of their products."

More NETSCOUT nGeniusONE pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?

I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.

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What do you like most about NETSCOUT nGeniusONE?

Stability-wise, I rate the solution a ten out of ten.

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What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?

The pricing is a bit high yet not overly expensive. The cost depends on the size of the customer, as sizing controls the pricing.

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Product Reports

Buyer's Guide

Network Monitoring Software

April 2025

Download ManageEngine IT360 product report

Buyer's Guide

NETSCOUT nGeniusONE

April 2025

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Also Known As

IT360

NETSCOUT nGenius, nGeniusONE

Overview

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

ManageEngine

The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.

NETSCOUT

Sample Customers

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Cerner Corporation

Buyer's Guide

ManageEngine IT360 vs. NETSCOUT nGeniusONE

April 2025

Free Report: ManageEngine IT360 vs. NETSCOUT nGeniusONE

Find out what your peers are saying about ManageEngine IT360 vs. NETSCOUT nGeniusONE and other solutions. Updated: April 2025.

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