ManageEngine IT Asset Management vs ServiceNow vs SymphonyAI IT Service Management comparison

SymphonyAI IT Service Manag...

Read 221 ServiceNow reviews

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2,634 Comparison Views

92% willing to recommend

Read 5 SymphonyAI IT Service Management reviews

351 Views
75 Comparison Views

100% willing to recommend

ManageEngine IT Asset Manag...

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ManageEngine IT Asset Management, ServiceNow, and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management.

To learn more, read our detailed IT Asset Management Report (Updated: January 2025).

Download the complete report

IT Asset Management

January 2025

Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of June 2025, in the IT Asset Management category, the mindshare of ManageEngine IT Asset Management is 6.9%, up from 4.0% compared to the previous year. The mindshare of ServiceNow is 20.9%, down from 27.2% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.8%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

Enables effective incident management and seamless workflow automation with valuable mobile accessibility

I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"This is a very stable solution."

"As far as IT Asset Management is concerned, I would rate it at ten out of ten."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"The technical support is great."

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."

More ManageEngine IT Asset Management pros

"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."

"Simplicity of Change Manager."

"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."

"The workflow makes things extremely efficient and it improves effectiveness."

"It has more extensive features as compared to the other competitors."

"Easy to integrate with third-party applications."

"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."

"Overall, I rate ServiceNow 10 out of 10."

More ServiceNow pros

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The product has the best features for ITSM."

Cons

"The engineering area needs improvement."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"The asset management tool is costly."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

"Responses from ManageEngine should be faster."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

More ManageEngine IT Asset Management cons

"I have a problem with the way the solution's price is calculated."

"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."

"There are sometimes challenges with the portal being a bit confusing for new users."

"Their cloud management is also not that great compared to other products."

"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."

"There is room for improvement in price."

"There is a need for bug or error tracking in ServiceNow."

"It's not user-friendly by default, but it can be customized to be customer-friendly."

More ServiceNow cons

"Integration was a major limitation with SummitAI."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"There could be flexibility in terms of customization."

"I would like them to add software inventory in the next release. We don't have that right now."

Pricing and Cost Advice

"Its price is reasonable, but I wish it was lower."

"The setup cost is high compared to others, especially when the scope is not fixed."

"In Tunisia, the companies find the licensing costs to be expensive."

"There is an annual subscription to use this solution."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

"The mandatory minimum is US$ 20,000 for licensing."

"The CapEx version is great."

"The licensing expenses are excessively high."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

More ServiceNow pricing and cost advice

"The product's cost is average."

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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856,873 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

11%

Government

10%

Healthcare Company

10%

Computer Software Company

Educational Organization

22%

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

14%

Computer Software Company

13%

Financial Services Firm

13%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some com...

What needs improvement with ManageEngine IT Asset Management?

So far, I'm not getting any requirement to improve. Everything required by end users seems to be available with Manag...

What advice do you have for others considering ManageEngine IT Asset Management?

I rate their support at nine on a scale of one to ten. As far as IT Asset Management is concerned, I would rate it at...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the to...

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is ...

What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better ...

Lansweeper vs ManageEngine IT Asset Management

Comparisons

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BMC Remedy vs ManageEngine IT Asset Management

Compared 4% of the time

Snow License Manager vs ManageEngine IT Asset Management

Compared 4% of the time

Axonius vs ManageEngine IT Asset Management

Compared 4% of the time

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BMC Helix ITSM vs ServiceNow

Compared 7% of the time

Pega Platform vs ServiceNow

Compared 6% of the time

Microsoft Power Apps vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 6% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

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ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 17% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

ManageEngine IT Asset Management

May 2025

Download ManageEngine IT Asset Management product report

Download ServiceNow product report

May 2025

IT Service Management (ITSM)

May 2025

Download SymphonyAI IT Service Management product report

Also Known As

No data available

Summus IT Management Suite

Overview

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”