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Logz.io vs Netsurion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
Logz.io optimizes costs and efficiency, reducing troubleshooting time and enhancing system reliability for developers across projects.
Sentiment score
7.5
Netsurion boosts productivity and cost-efficiency, saving users over $200,000 yearly, with positive impacts in six months.
The biggest ROI comes from the reduced troubleshooting effort, less time spent managing logging infrastructure, and faster issue resolution.
DevOps Engineer at Veefin
 

Customer Service

Sentiment score
4.9
Logz.io's customer service is responsive and proactive, though technical support occasionally delays, yet overall satisfaction is high.
Sentiment score
7.5
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
The team is very responsive and knowledgeable whenever we need their assistance.
DevOps Engineer at Veefin
 

Scalability Issues

Sentiment score
7.6
Logz.io provides reliable, flexible scalability and workload management for diverse engineering teams without requiring architectural changes.
Sentiment score
7.2
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
Logz.io handles the growing log volumes and additional services very well without requiring major architectural changes from our side.
DevOps Engineer at Veefin
 

Stability Issues

Sentiment score
7.8
Logz.io is reliable with rare outages, proactive notifications, and high satisfaction except when data limits are exceeded.
Sentiment score
7.3
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
 

Room For Improvement

Logz.io users recommend enhancing access control, documentation, AI features, dashboard customization, cost optimization, alert granularity, and public accessibility.
Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
Logz.io can be improved by adding more AI-assisted root cause analysis and by improving log retention flexibility.
DevOps Engineer at Veefin
 

Setup Cost

Logz.io pricing is seen as transparent and adaptable, balancing costs with value, especially appreciated for larger data volumes.
Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
Organizations that start with clear logging standards and retention policies can integrate applications, cloud resources, and Kubernetes workloads early to maximize the observability benefits.
DevOps Engineer at Veefin
 

Valuable Features

Logz.io offers efficient log management with AI-powered tools, scalable environments, and flexible billing, enhancing troubleshooting and incident response.
Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
Having logs from all the services and infrastructure in one place reduces our troubleshooting time and also improves incident response.
DevOps Engineer at Veefin
 

Categories and Ranking

Logz.io
Ranking in Security Information and Event Management (SIEM)
57th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
9
Ranking in other categories
Log Management (44th)
Netsurion
Ranking in Security Information and Event Management (SIEM)
49th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (27th), SOC as a Service (13th), Managed Detection and Response (MDR) (36th), Extended Detection and Response (XDR) (43rd)
 

Mindshare comparison

As of June 2026, in the Security Information and Event Management (SIEM) category, the mindshare of Logz.io is 0.8%, up from 0.3% compared to the previous year. The mindshare of Netsurion is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
Netsurion0.8%
Logz.io0.8%
Other98.4%
Security Information and Event Management (SIEM)
 

Featured Reviews

Udit Parekh - PeerSpot reviewer
DevOps Engineer at Veefin
Centralized logs have improved troubleshooting and now reduce production incident impact
Logz.io can be improved by adding more AI-assisted root cause analysis and by improving log retention flexibility. They can also provide additional dashboard customization options. Logz.io is a very mature and grown platform with very good features. Most improvements should be around automation, AI-driven insights, and cost visibility. Because Logz.io is a very mature and grown platform that is very good, cost optimization can be made for higher costs related to higher log volumes. For larger organizations, custom dashboards can be improved. In terms of root cause analysis, there can be more AI-assisted root cause analysis capabilities.
John-Berry - PeerSpot reviewer
Information Technology Manager at ProfitSolv
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
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Top Industries

By visitors reading reviews
Comms Service Provider
12%
Financial Services Firm
11%
Construction Company
11%
Manufacturing Company
10%
Construction Company
11%
Outsourcing Company
10%
Performing Arts
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise7
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise7
 

Also Known As

Logz
Netsurion Managed Threat Protection, Netsurion EventTracker
 

Overview

 

Sample Customers

Dish Network, The Economist, Forbes, Holler, Kenshoo, OneSpan, Siemens, Sisense, Unity, ZipRecruiter
The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Find out what your peers are saying about Logz.io vs. Netsurion and other solutions. Updated: June 2026.
902,270 professionals have used our research since 2012.