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ManageEngine Log360 vs Netsurion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
ManageEngine Log360 provides early returns, is user-valued for proactive monitoring benefits, yet requires skilled teams for evolving threats.
Sentiment score
7.5
Netsurion boosts productivity and cost-efficiency, saving users over $200,000 yearly, with positive impacts in six months.
If unauthorized personnel attempt to add logs, the monitoring informs the administrator, enabling them to act promptly, leading to savings in both time and money for the company.
 

Customer Service

Sentiment score
7.1
ManageEngine Log360 provides responsive customer service, though complex issues may cause delays; specialized regional support is exceptional.
Sentiment score
7.5
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
I would rate their technical support as nine out of ten.
 

Scalability Issues

Sentiment score
6.8
ManageEngine Log360's scalability is mixed, with effective support but limited by licensing, technology, and variable deployment experiences.
Sentiment score
7.2
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
The technical support from ManageEngine is very good.
 

Stability Issues

Sentiment score
7.6
ManageEngine Log360 is generally stable, reliable, and trusted, with occasional startup delays and minor cloud switch issues.
Sentiment score
7.3
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
 

Room For Improvement

ManageEngine Log360 needs improved backup, UI, Active Directory connectivity, AI capabilities, stability, encryption, and better support.
Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
Log360 currently cannot gather information from Intune logs or cloud-integrated systems.
 

Setup Cost

ManageEngine Log360 is affordable with fixed pricing, a free trial, and is suitable for flexible budgeting despite some high-cost views.
Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
The price is suitable from a perspective of different pricing options.
 

Valuable Features

Log360 offers user-friendly security management with analytics, compliance templates, real-time threat detection, and customizable reporting, enhancing efficiency.
Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
All mandatory regulatory compliance reports are available with the integrated system, and companies can easily customize reports without coding to meet their policy or reporting requirements.
 

Categories and Ranking

ManageEngine Log360
Ranking in Security Information and Event Management (SIEM)
20th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
17
Ranking in other categories
Log Management (22nd), User Entity Behavior Analytics (UEBA) (11th)
Netsurion
Ranking in Security Information and Event Management (SIEM)
18th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (5th), SOC as a Service (3rd), Managed Detection and Response (MDR) (14th), Extended Detection and Response (XDR) (18th)
 

Mindshare comparison

As of June 2025, in the Security Information and Event Management (SIEM) category, the mindshare of ManageEngine Log360 is 1.8%, up from 1.8% compared to the previous year. The mindshare of Netsurion is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

Md Abdul Hakim - PeerSpot reviewer
Integration capabilities impress while room for improvement exists in cloud compatibility
1. Enhanced Cloud Integration Current Gap: Log360 lacks native integration with Microsoft Intune and cloud-based Active Directory (Azure AD), limiting visibility for organizations transitioning to hybrid or fully cloud environments. Requested Improvements: Direct Intune Log Collection: Ability to ingest and correlate logs from Intune-managed devices to monitor compliance, device health, and security policies. Azure AD Deep Integration: Support for Azure AD audit logs, conditional access events, and identity protection alerts to provide end-to-end visibility. Cloud Workload Monitoring: Extend coverage to SaaS applications (e.g., Microsoft 365, AWS, GCP) for unified threat detection. Why It Matters: Many clients have migrated from on-prem AD to cloud-first setups this year. Without cloud-native log collection, critical security events (e.g., rogue Intune policies or Azure AD breaches) go unmonitored. 2. Improved Automation and Response Current Gap: Limited automated remediation (e.g., auto-isolating compromised devices) forces manual intervention. Requested Features: Playbook Automation: Pre-built workflows to auto-resolve common issues (e.g., disabling users after brute-force attacks). SOAR Integration: APIs to connect with SIEM/SOAR platforms (e.g., Splunk, Palo Alto Cortex) for escalated threat response.
John-Berry - PeerSpot reviewer
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
8%
Financial Services Firm
8%
Healthcare Company
7%
Computer Software Company
25%
Government
11%
Manufacturing Company
10%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine Log360?
The cost is medium. It is not very expensive and not very cheap. It seems to be a good price for the range of tools it provides.
What needs improvement with ManageEngine Log360?
While ManageEngine Log360 is a significant improvement, there could be enhancements in terms of integrating more user-friendly training materials and better deployment documentation.
What is your experience regarding pricing and costs for Netsurion Managed Threat Protection?
Their pricing is high. I don't know if it's a barrier. The quality speaks to the price. The price is the price. They provide what they promise. From a purchasing perspective, I just have to come ba...
What needs improvement with Netsurion Managed Threat Protection?
There is one area that needs improvement and that is with the agents and the server that's on-site. The system requirements are very, very high. So I need a pretty powerful server to run. If they c...
 

Also Known As

No data available
Netsurion Managed Threat Protection, Netsurion EventTracker
 

Overview

 

Sample Customers

First Mountain Bank, TRA, Citadel Group, OnPoint Financial Corp, Florida Dept. of Transportation
The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Find out what your peers are saying about ManageEngine Log360 vs. Netsurion and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.