LogMeIn Central vs LogMeIn Pro comparison

"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"It allows you to transfer along with many other functions."

"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."

"Unattended remote assistance."

"I like being able to dial in and transfer files for updates."

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"This is a very reliable product and I've never had it crash."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"​It must have been straightforward. My IT person set it up for me. It is a friendly program."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"Scalability-wise, I rate the solution a ten out of ten."

"They should provide intermediate device limit options for the users."

"The initial load is terribly slow and often has delays with the login page loading."

"It's not really a true RMM product but more of just a remote access."

"Do not use the technical support."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"Our clients are having issues with printing."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"The only issue is that they could have a tier between 10 seats and 50."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"It really is an expensive product for me.​"

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."