LogMeIn Central vs LogMeIn Pro comparison

"I function through LogMeIn, because it gives me everything I need."

"I like being able to dial in and transfer files for updates."

"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"All in all, the ROI was great as it saved me a lot of time - And time is money!"

"​The initial setup was pretty straightforward."

"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"We are using LogMeIn for our IT Management."

"LogMeIn allows me to quickly and efficiently assist my users across the United States."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"The ROI is almost instantaneous, in that it aggregates multiple functions into one, and allows for proactive actions that could otherwise cause some downtime or inconvenience."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."

"Customer support was great because any issues I encountered were responded to in a timely manner and they were able to resolve any issues that I had."

"This is a very reliable product and I've never had it crash."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve."

"The initial load is terribly slow and often has delays with the login page loading."

"Sometimes it just fails to load."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"

"Pricing has been going up for just going back and forth between two computers. That's crazy."

"The high pricing of the product is its only shortcoming that needs improvement."

"The UI could be a little bit more robust."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"When using LogMeIn, you need a separate chat window."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"Lower the price for an individual user. ​"