Support Technician at a non-profit with 1-10 employees
Real User
2021-12-09T22:51:00Z
Dec 9, 2021
While I am not in charge of the finances, I do know that the solution is expensive as hell. This is a very unpleasant point. We are charged a lot of money and are a non-profit which works with other non-profits. Having to spend so much money on remote access is what I feel to be a necessary evil. I advise one to focus his energy on negotiating the licensing fees.
Associate Director of Information Technology at a computer software company with 51-200 employees
Real User
2021-11-30T20:58:34Z
Nov 30, 2021
We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there. You can nail down exactly what you want and then just brace yourself for it to be way more difficult than it should be to get it implemented. On their side, in terms of the account and the licensing, if you're a new customer, it is probably way easier than if you're an existing customer.
I forget what the pricing model was, but I do remember there was something I did not like about it. However, I remember that whatever the price is/was, I found it acceptable given the value I received from the product.
What is remote monitoring and management (RMM)? RMM is the process in which system administrators or managed service providers (MSPs) use software to remotely monitor and maintain an organization’s IT architecture.
The solution's price is reasonable.
While I am not in charge of the finances, I do know that the solution is expensive as hell. This is a very unpleasant point. We are charged a lot of money and are a non-profit which works with other non-profits. Having to spend so much money on remote access is what I feel to be a necessary evil. I advise one to focus his energy on negotiating the licensing fees.
We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there. You can nail down exactly what you want and then just brace yourself for it to be way more difficult than it should be to get it implemented. On their side, in terms of the account and the licensing, if you're a new customer, it is probably way easier than if you're an existing customer.
The price continues to increase. Coming from where it was free, it's getting to be expensive.
I forget what the pricing model was, but I do remember there was something I did not like about it. However, I remember that whatever the price is/was, I found it acceptable given the value I received from the product.
It is expensive. You should compare the annual fee to your mileage budget before you purchase.