Atera vs LogMeIn Central comparison

Atera and GoTo are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #4 with an average rating of 10.0, while GoTo is ranked #15. Atera holds a 7.5% mindshare in RMM, compared to GoTo’s 3.2% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

Atera

Read 15 Atera reviews

2,174 Views
1,478 Comparison Views

93% willing to recommend

LogMeIn Central

Read 19 LogMeIn Central reviews

965 Views
598 Comparison Views

100% willing to recommend

Atera

LogMeIn Central

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Executive SummaryUpdated on Jan 2, 2025

LogMeIn Central and Atera compete in the remote management software market. Atera holds an advantage due to its comprehensive feature set and ease of use.

Features: LogMeIn Central provides advanced remote management, endpoint security, and a scalable infrastructure. Atera includes all-in-one remote monitoring and management, professional services automation, and billing tools. Atera's integration with third-party applications is highly valued by businesses.

Room for Improvement: LogMeIn Central could improve its complex deployment process and enhance customer service responsiveness. It may also benefit from improving accessibility features and simpler integration with external services. Atera could improve by expanding automation capabilities, offering more customization options, and enhancing its reporting features to provide deeper insights.

Ease of Deployment and Customer Service: Atera offers seamless cloud-based deployment with straightforward onboarding and efficient customer support. LogMeIn Central has a more complex deployment process and offers less immediate customer service responsiveness, which can impact user satisfaction.

Pricing and ROI: LogMeIn Central has a higher setup cost, providing extensive functionality for larger enterprises. Atera offers a cost-effective, predictable pricing structure that delivers considerable ROI for small to medium-sized businesses, with a flexible pricing model that supports long-term value without a significant initial investment.

To learn more, read our detailed Atera vs. LogMeIn Central Report (Updated: July 2025).

Buyer's Guide

Atera vs. LogMeIn Central

July 2025

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Helped 867,676 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Remote Monitoring and Management (RMM)

4th

Average Rating

9.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (12th), Patch Management (11th)

LogMeIn Central

Ranking in Remote Monitoring and Management (RMM)

15th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 7.5%, down from 14.4% compared to the previous year. The mindshare of LogMeIn Central is 3.2%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
Atera	7.5%
LogMeIn Central	3.2%
Other	89.3%

Remote Monitoring and Management (RMM)

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of this solution are automatic batch matching and unattended support access."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

"It is reliable, and when it is working, it works without issues."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

More Atera pros

"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."

"The initial setup was pretty straightforward."

"I have called for help to their technical support, and they have been extremely helpful."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."

"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

More LogMeIn Central pros

Cons

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"There is definitely room for improvement with its automation capabilities."

"Customization could be improved."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"The billing module has a standard layout which is too limited for my needs."

More Atera cons

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. "

"I do not like the antivirus."

"There are some screens that are just ugly and difficult to manipulate."

"They should provide intermediate device limit options for the users."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"Do not use the technical support."

More LogMeIn Central cons

Pricing and Cost Advice

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"The price is reasonable for what we require."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"Pricing is my favorite part of it. It was per user, not per client."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

More Atera pricing and cost advice

"Coming from where it was free, it's getting to be expensive."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app. It costs me a lot of money every month at LogMeIn. "

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

More LogMeIn Central pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

10%

Comms Service Provider

Computer Software Company

Performing Arts

Educational Organization

University

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	1

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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Product Reports

Buyer's Guide

Atera

September 2025

Download Atera product report

Buyer's Guide

LogMeIn Central

September 2025

Download LogMeIn Central product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

GoTo

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Au Bon Pain, BELL (Building Educated Leaders for Life)

Buyer's Guide

Atera vs. LogMeIn Central

July 2025

Free Report: Atera vs. LogMeIn Central

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