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LastPass Business vs Ping Identity Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
Users experienced positive ROI with LastPass by increasing productivity, reducing support calls, and improving security through streamlined password management.
Sentiment score
7.4
Ping Identity Platform simplifies identity management, lowers IT overhead, enhances security, improves efficiency, boosts satisfaction, and offers scalability.
 

Customer Service

Sentiment score
5.0
Enterprise users experience prompt responses but face reliability and communication issues, with inconsistent technical assistance and access management challenges.
Sentiment score
6.6
Ping Identity Platform's customer service is timely and knowledgeable, though occasionally slow for complex issues; self-help resources are commended.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
 

Scalability Issues

Sentiment score
6.2
Opinions on LastPass Business scalability vary, with performance issues and feature needs cited alongside successful integrations and permissions.
Sentiment score
7.5
Ping Identity Platform offers adaptable scalability and performance, varying by configuration, environment, and server setup for different user needs.
 

Stability Issues

Sentiment score
6.6
LastPass Business is generally reliable despite occasional stability issues, with two-factor authentication enhancing security and accessibility.
Sentiment score
7.9
Ping Identity Platform is stable and reliable, with minor integration challenges and manageable issues, rated 8-10 for stability.
 

Room For Improvement

LastPass Business struggles with inefficiencies in resource management, security features, and user functionality, prompting calls for enhanced capabilities.
Ping Identity Platform needs enhanced authentication, integration, and user interface improvements for better security and user adoption.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
 

Setup Cost

Enterprise buyers have mixed views on LastPass Business pricing due to recent increases, but appreciate flexibility and holistic value.
Ping Identity Platform offers flexible annual pricing, appealing for large enterprises, valued for security and efficiency over competitors.
 

Valuable Features

LastPass Business offers extensive password management features emphasizing security, user friendliness, and integrations for efficient enterprise use.
Ping Identity Platform offers robust security with multi-factor authentication, seamless integrations, and customizable single sign-on for enhanced connectivity.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
 

Categories and Ranking

LastPass Business
Ranking in Single Sign-On (SSO)
22nd
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
12
Ranking in other categories
Enterprise Password Managers (17th), AIOps (30th)
Ping Identity Platform
Ranking in Single Sign-On (SSO)
3rd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
29
Ranking in other categories
Authentication Systems (7th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Access Management (3rd), Customer Identity and Access Management (CIAM) (2nd), Directory Servers (1st)
 

Mindshare comparison

As of August 2025, in the Single Sign-On (SSO) category, the mindshare of LastPass Business is 1.4%, up from 1.0% compared to the previous year. The mindshare of Ping Identity Platform is 8.0%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO)
 

Featured Reviews

MK
Straightforward to set up, good support, intuitive to use, and offers good value for the cost
The most valuable feature is being able to use a single master password to access all of your other passwords. One feature that is really important to us is the ability to create secure notes. In our scenario, these are notes such as how to get some of our devices on the network. They are processes and procedures that we don't want anybody else to see, especially within the IT department. It's a small department and we have very many processes that we use, but not on a daily basis, so we aren't going to remember them. By using LastPass and secure notes, we can go back to those notes in a secure fashion and remind ourselves how to do certain things. For instance, how to create a test database for accounting, which is something that we do once a year. We don't want that to be out in a non-secure fashion, where somebody in the public can see it.
MAHESHKUMAR7 - PeerSpot reviewer
Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols
A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.
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865,384 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
9%
University
9%
Financial Services Firm
8%
Financial Services Firm
24%
Computer Software Company
10%
Manufacturing Company
9%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
 

Also Known As

LastPass Enterprise, Lastpasss Teams
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

 

Sample Customers

Deakin University, Duke University, Code.org, Influitive, PeopleKeys, SMA Technologies, Skynamo
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Find out what your peers are saying about LastPass Business vs. Ping Identity Platform and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.