No more typing reviews! Try our Samantha, our new voice AI agent.

Kore.ai vs Sweet Security comparison

Sponsored
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Qualys TotalCloud
Sponsored
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
41
Ranking in other categories
Vulnerability Management (10th), Container Security (11th), Cloud Workload Protection Platforms (CWPP) (7th), Cloud Security Posture Management (CSPM) (7th), SaaS Security Posture Management (SSPM) (2nd), Cloud-Native Application Protection Platforms (CNAPP) (6th)
Kore.ai
Average Rating
7.8
Number of Reviews
15
Ranking in other categories
AI Agent Builders (7th), AI Customer Experience Personalization (8th), AI Security (7th), AI Customer Support (2nd), AI IT Support (7th)
Sweet Security
Average Rating
8.6
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
Vulnerability Management (33rd), Cloud Workload Protection Platforms (CWPP) (14th), Cloud Security Posture Management (CSPM) (18th), Cloud-Native Application Protection Platforms (CNAPP) (14th), Identity Threat Detection and Response (ITDR) (8th), Cloud Detection and Response (CDR) (6th), AI Security (25th)
 

Featured Reviews

RO
IT Security Expert at Alior Bank S.A.
Unified risk scoring has improved our cloud visibility and simplifies remediation priorities
Qualys TotalCloud provides unified vulnerability and threat assessment across both IAS and SaaS. This solution provides a single prioritized view of risk, which helps reduce the work I would have to do. We are no longer based on CVSS; we are based on Qualys risk scoring, which is based on CVSS plus internal findings made by Qualys, and then assigns its own score. The TruRisk insight feature has found a small number of assets with high vulnerability scores, though I am cautious since some information is classified. Qualys TotalCloud has positively impacted our bank's performance, and we have definitely seen benefits after implementing this solution.
Judin Augustin - PeerSpot reviewer
Associate Data Scientist at Guide House
Automation has reduced large call centers and provides real-time outbound support for patients
Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI. One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful. Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers. If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.
reviewer2805510 - PeerSpot reviewer
Partner Account Manager at a wholesaler/distributor with 51-200 employees
Runtime-first security has transformed real-time threat detection and reduced alert fatigue
Sweet Security can be improved in terms of product maturity and ecosystem. It has a smaller market presence, so we do not have as many large enterprise deployments. Sweet Security is less mature than competitors such as Wiz or Palo Alto Networks. Some competitors provide better integrations and workflow tooling. Additionally, as a new vendor, there is a new market perception and higher perceived risk, which relates to trust of the product. Some competitors are seen as safer and more established choices. Since Sweet Security operates in the production live environment, there have been a couple of problems reported where issues occurred in production environments. However, these have been resolved within about an hour or two. Having that risk is always going to be a negative. As a cloud-native platform solution, Sweet Security is really good overall. There are only a couple of areas for improvement, such as not being fully 100% production safe, and the reality that its competitors are global, well-known companies such as Palo Alto and Wiz.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I appreciate TotalCloud's real-time protection and remediation features. The remediation options include automated one-click remedies and custom changes that help manage vulnerabilities efficiently."
"The best features in Qualys TotalCloud include the total asset management of the cloud environment. It is very easy to export the report and see the vulnerabilities related to the cloud specifically."
"Once you have your vulnerabilities fixed and your patches pushed out using Qualys TotalCloud, then you are able to eliminate threats and cyber risk."
"TruRisk Insights is the most important innovation they've released this year."
"The most valuable feature is the consolidated information that it provides from various platforms."
"The platform's unified view of the organization proves particularly valuable for leadership team meetings."
"TotalCloud provides the easiest and the best approach for cloud infrastructure management."
"Qualys TotalCloud has improved our security posture."
"The best feature of Kore.ai is that it is a cost-saving tool because when we use IVR, we have to assign agents at the backend, but using Kore.ai, we can automate all of those functions."
"The positive impacts we have seen include expected reductions in average handle time, which is typically around 40 to 50 percent for any BFSI industry use case."
"Kore.ai has positively impacted my organization by helping us build intelligent chatbots and incorporating voice agents, enabling various clients to adopt these solutions, which have been revolutionary for their businesses."
"Because of Kore.ai, it was much easier than creating something manually, and when that platform has this much capability, it provides far more value than manual development."
"Kore.ai offers multiple support and services, including API integration, webhook integration, and multiple channels, making it easy to design your own layout, integrate with multiple channels and webhooks, deploy quickly, and track any errors that occur, so it is a good way to start and easy to learn."
"Kore.ai offers many valuable features, particularly its extensive array of connectors, allowing easy integration with various ERP systems and the straightforward implementation of webhooks and APIs."
"Kore.ai has positively impacted my organization by simplifying the process of responding to emails and streamlining the workflow, saving me considerable time."
"Kore.ai helps in operational efficiency and faster time-to-market, which is development velocity."
"For the time I have been using Sweet Security, I feel a bit more safe in the sense that there is something that continuously scans my infrastructure for issues."
"Sweet Security represents the next generation of CNAPP that differentiates through a runtime-first approach and focuses on detecting and responding to real attacks in environments."
"The value of having real-time visibility in our cloud environment with Sweet Security changes everything because it differentiates between identifying and reacting to something that is not really a risk and something that is truly a risk that needs to be treated."
"Before we had Sweet Security, upon any type of detection of activity, we needed to conduct lots of investigations in different platforms and logs until we could build the larger picture, but once we inserted Sweet Security, we are able to actually see each and every request being made from the application level towards the infrastructure, making it much easier and reducing the time for an analyst to understand what's really happening."
"The value we see from having real-time visibility into our cloud environment is significant, as Sweet Security serves as our eyes and ears inside AWS, telling us what we are doing wrong so we can fix it."
"Sweet Security is a better tool and provides layer-by-layer protected environments, and with Sweet Security for cloud, security is totally under control."
 

Cons

"There is a lack of data segregation according to criticality or inventory."
"I sometimes have difficulty detecting or uninstalling certain versions of applications, which I have to do manually."
"In a future release, I suggest that zero-day vulnerabilities should be predicted in advance using AI technologies. The system is not 100% secure yet, so proactive threat hunting could be enhanced to be more proactive than the current system."
"Their customer support needs improvement."
"Qualys TotalCloud has the potential to improve by integrating a hybrid platform for comprehensive management of both on-premises and cloud infrastructures."
"Their support could be improved."
"Some major banks and insurance companies require an on-premises solution for comprehensive vulnerability management, which TotalCloud does not offer."
"The response part of the Cloud Detection and Response (CDR) module can be improved."
"In support, the team is not the greatest, but it works."
"I choose 7.5 out of 10 for Kore.ai because a few things already need to be improved, one of which I have mentioned."
"I rated Kore.ai eight out of ten because of the potential for these additional improvements."
"I would suggest incorporating pre-recorded videos in the tutorials and enhancing the documentation area to make it more user-friendly."
"I rated Kore.ai an 8 out of 10 because additional features could be added to it."
"In my experience, Kore.ai is not stable."
"Customer support is where Kore.ai has significant room for improvement. Post-implementation support is a particularly discouraging aspect for me."
"One thing I have learned is the unpredictability of LLMs and how buggy Kore.ai is as a software."
"During the initial integration part, the platform sometimes flags anomalous problems when integrating with SIEM or SOAR solutions."
"One thing I think Sweet Security can definitely improve is that they have a lot of features, but the UI right now is not so well designed in my opinion."
"Since Sweet Security operates in the production live environment, there have been a couple of problems reported where issues occurred in production environments."
"One area for improvement could be the alerts, as we have an issue with the alert time, the time it takes for the system to send the alert, but besides that, there is nothing special."
"The option to run specific playbooks through Sweet Security platform would help us a lot, but these must be fully customizable."
"There was something a year ago that caused a production issue in my company, but they fixed it within an hour."
 

Pricing and Cost Advice

"Qualys TotalCloud offers cost-effective licensing flexibility."
"Qualys TotalCloud is expensive, but it offers a premier solution with no headaches."
"Qualys TotalCloud is expensive."
"Qualys TotalCloud is cost-efficient and was selected for its value compared to other products."
"Its price seems higher compared to other tools, but it is worth it. If they could adjust the pricing and make it comparable with other tools, that would be great."
"Qualys TotalCloud offers good pricing that is affordable and competitive with the market. Our partnership also provides us with additional benefits."
"The pricing for TotalCloud is attractive and competitive in the market. Given the features, especially the dashboard, I have no concerns regarding pricing."
"It isn't cheap, but it's reasonable. It helps us to manage things with very few resources."
Information not available
Information not available
report
Use our free recommendation engine to learn which AI Security solutions are best for your needs.
909,153 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Outsourcing Company
12%
Comms Service Provider
10%
Financial Services Firm
10%
Manufacturing Company
13%
Construction Company
12%
Outsourcing Company
9%
Financial Services Firm
8%
Financial Services Firm
9%
Healthcare Company
9%
Wellness & Fitness Company
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise30
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise14
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise9
 

Questions from the Community

What needs improvement with Qualys TotalCloud?
To be totally honest, I do not have any best features because I have had a bad experience using this tool, especially...
What is your primary use case for Qualys TotalCloud?
My main use case for Qualys TotalCloud is vulnerability management and exposure management. I use this tool to evalua...
What is your experience regarding pricing and costs for Kore.ai?
The experience with pricing, setup cost, and licensing of Kore.ai is that the price is low, and the licensing is also...
What needs improvement with Kore.ai?
I do not have much to add regarding how Kore.ai can be improved since it has been a long time since we last used it. ...
What is your primary use case for Kore.ai?
In my past organization, I used Kore.ai for one of the projects over a period of approximately six to eight months. O...
What is your experience regarding pricing and costs for Sweet Security?
My experience with pricing, setup cost, and licensing has been that Sweet Security's pricing is quite fair and cost-e...
What needs improvement with Sweet Security?
Additional integration with third-party SIEM solutions and ITSM ticketing tools could be made easier. During the init...
What is your primary use case for Sweet Security?
Sweet Security is evolved for the cloud native application protection platform. It focuses specifically on protecting...
 

Also Known As

Qualys TotalCloud with FlexScan
No data available
No data available
 

Overview

 

Sample Customers

Information Not Available
Leading banks & Enterprise Companies
Information Not Available
Find out what your peers are saying about Kore.ai vs. Sweet Security and other solutions. Updated: July 2026.
909,153 professionals have used our research since 2012.