Consultant at a consultancy with 10,001+ employees
Real User
Feb 3, 2023
I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost. It also depends on the features and functionalities you are going for. There's ITSM and ITSM Pro, and it comes with ITSM Pro.
ServiceNow Virtual Agent offers customizable conversational flows for workflow management, automating routine IT tasks, and significantly reducing service desk workload to enhance user satisfaction with deep search capabilities and improved response times.ServiceNow Virtual Agent integrates a low-code platform that efficiently manages workflows through customizable conversational flows. It automates routine IT tasks such as password resets and ticket status checks, saving time and resources...
I do not know the cost breakdown. I am not at the level that deals with the cost of ServiceNow offerings.
I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost. It also depends on the features and functionalities you are going for. There's ITSM and ITSM Pro, and it comes with ITSM Pro.
I wasn't directly involved with licensing.