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Kore.ai vs LiveChat comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kore.ai
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
AI-Powered Chatbots (4th)
LiveChat
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
Help Desk Software (39th), IT Service Management (ITSM) (50th), Live Chat (1st)
 

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Kore.ai is designed for AI-Powered Chatbots and holds a mindshare of 6.5%, down 9.3% compared to last year.
LiveChat, on the other hand, focuses on Help Desk Software, holds 0.3% mindshare, up 0.2% since last year.
AI-Powered Chatbots
Help Desk Software
 

Featured Reviews

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CM
Allows us to save automated answers to the most popular customer queries
In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.
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862,543 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
15%
Manufacturing Company
10%
Performing Arts
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

No data available
 

Also Known As

No data available
chat.io
 

Overview

 

Sample Customers

Leading banks & Enterprise Companies
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.