JumpCloud vs Okta Workforce Identity comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Feb 20, 2023

We performed a comparison between JumpCloud and Okta Workforce Identity based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Reviewers of both products said that the initial setup is straightforward. However, it takes less time to set up JumpCloud.
  • Features: Stability, ease of use, and authentication are features that reviewers of both products are happy with. Okta Workforce Identity’s MFA feature was singled out by multiple users as one of the solution’s best features. JumpCloud’s single sign-on feature was as well mentioned as valuable. Integration with other products is where these two products differ. Some reviewers mentioned that Okta Workforce Identity does not integrate well with other solutions. While JumpCloud’s reviewers are happy with its integration with other solutions.
  • Pricing: Okta Workforce Identity is categorized as expensive versus JumpCloud which is categorized as competitive. Okta Workforce Identity has an annual license and JumpCloud has a per-user pricing model and different licensing tiers.
  • Service and Support: Reviewers provided mixed reviews when asked about Okta Workforce Identity’s support. JumpCloud’s reviewers, on the other hand, were overall happy with the support with only one reviewer reporting that they were not satisfied when they first started to use the solution.
  • ROI: Reviewers of both solutions have stated that they saw an ROI.

Comparison Results: JumpCloud is the winner in this comparison. It offers good service and support, is priced competitively, has a great single sign-on feature, and integrates well with other solutions. Okta Workforce Identity is not far behind with the ROI it provides and many good features.

To learn more, read our detailed JumpCloud vs. Okta Workforce Identity Report (Updated: March 2023).
688,083 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Ability to integrate all applications.""The most valuable feature of JumpCloud, it provides a convenient and streamlined solution for me to access and manage all of the features I require in one centralized location. This eliminates the need for me to worry about hiring individuals to manage these tasks, as well as eliminating concerns surrounding hardware, updates, and licenses. With JumpCloud, I am able to receive the services I need in a timely and efficient manner, which has significantly reduced my stress and alleviated a great deal of the issues I once faced. This is especially important as I am often bound by laws, regulations, contracts, and customer demands to keep up with various tasks. With JumpCloud, I am able to manage everything I need in one place, giving me visibility and control over aspects that I previously had to manage through multiple systems.""The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable.""Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily.""The usual authentication and authorization, which were all controlled into one portal, are very convenient.""The solution is stable.""The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization.""Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration."

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"We find the solution to be reliable for our customers and it is nice that it is cloud-based and can be accessed from anywhere.""The initial setup of Okta Workforce Identity is straightforward. I was able to get an environment ready within half a day.""This solution has a lot of capabilities and features.""One of the features that I have found to be very valuable is its interoperability and compatibility with all types of resources, whether it's networking, infrastructure, or applications. That is, it is compatible as well as interoperable, as far as the federated authentication is concerned.""The support for YubiKey is really good because you don't actually have to type in your username and password.""I find the provisioning features and the integration with other applications useful.""It's easy to use and straightforward.""The solution so far has been very stable."

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"They need more straightening of the SSO capabilities.""There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment.""JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be.""It could dip into CI/CD tooling as well. That would be a very interesting part to see.""The visual tool and interface must be more fine-tuned.""Lacks the ability to have various VPN applications.""The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it.""I would like to see some support for printers, especially network printers, through the application."

More JumpCloud Cons →

"The solution should have greater on-premises availability, not just cloud and more package customization in its processing.""The guest user access could be improved.""In some setup cases, there are issues with attributes not going in properly.""The initial setup can be complex at first.""In my country, there's a lot of stealing of mobile phones, and mobile phones are the authentication device through the Okta application. If someone should steal my mobile phone, which is very common in my country, he or she might have access to my company account. That's my concern.""We have experienced some challenges in integrating this solution with Scope and Cognito.""It's not compatible with on-premises installations, unless you host it as a SaaS. We were not able to do that. For example, imagine a scenario where the cloud is not available. Then, Okta will not work for you. That use case will readily fail because it doesn't have an on-premises installation that you can use to authenticate or provide identity and access management. If you have a purely on-premises solution that is not connected to the internet, then this will not work. This is one area that can be improved.""Okta Workforce Identity could improve provisioning it can be made simpler."

More Okta Workforce Identity Cons →

Pricing and Cost Advice
  • "The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user. It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant."
  • "We are using an enterprise license for JumpCloud. We have purchased a license for approximately $3,000 a year, but we are charged more than $135,000 annually."
  • "The pricing is all on the JumpCloud website. It's not hidden, you don't have to go through a show me a quote type procedure. The pricing is straightforward to understand."
  • "Licensing cost can be anywhere between $2 and $18 a month depending on what you want to do."
  • "The cost of the solution is approximately $12 per user. However, the cost depends on what modules you're using. They have an all-in-one package and they do have tiers. For example, the more users you have, the cheaper it ends up being in the end too. I know they've done some changes to the pricing model and I haven't been involved in a lot of the licensing lately. I don't know the exact cost at this time."
  • "The cost was around $5 per user per month."
  • "JumpCloud offers several subscription plans as a software-as-a-service (SaaS) provider. The pricing is based on the number of users and the services that are required, meaning that you only pay for what you consume and don't have to pay for services that you don't need. When compared to other solutions, JumpCloud can actually be more cost-effective, as it eliminates the need to hire a team, purchase hardware, pay for licenses and software, and worry about updates, security, and backups. Thus, it offers a more efficient and cost-effective solution for managing your needs."
  • "I am pretty sure that the cost to acquire JumpCloud is less. They have à la carte or per-user pricing. The pricing is there on their webpage. I am not sure if they have any enterprise pricing or discounts if you have more users. But the overall pricing is less than Okta."
  • More JumpCloud Pricing and Cost Advice →

  • "The price of this product could be lower."
  • "It has a yearly subscription. As compared to its competitors, it is quite expensive. It also has a complex licensing model."
  • "The pricing is reasonable."
  • "This solution is costly. Pricing is decent if you have less users, but it significantly goes up the more users you have, with its cost not justified."
  • "This is an expensive solution but the security makes it worthwhile."
  • "The price of Okta Workforce Identity is competitively priced. We pay annually for the use of the solution."
  • "The price of the solution is good."
  • "The cost per user for this solution is really high and could be reduced."
  • More Okta Workforce Identity Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship… more »
    Top Answer:I am pretty sure that the cost to acquire JumpCloud is less than Okta. They have “à la carte” or per-user pricing. The pricing is on their webpage. I am not sure if they have any enterprise pricing or… more »
    Top Answer:There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment. We have ephemeral… more »
    Top Answer:The pricing is a bit expensive. I'd rate it four out of ten in terms of affordability. It's a bit more expensive than our older solution. Okta charges per user, and that can make it costly if you are… more »
    Top Answer:I've been pleased with its capabilities overall. Support could be a bit faster.
    Average Words per Review
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    Learn More

    JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

    Okta Workforce Identity is an Identity and Access Management as a Service (IDaaS) (IAMaaS) solution designed for web based applications, both in the cloud and behind the firewall. The solution provides easy, secure access for your workforce and protects your data from any device in any location. It also enables your business partners to collaborate with you effectively and securely. Additionally, with Okta Workforce Identity, you can streamline access across your entire organization so you can focus on moving your business forward.

    Okta Workforce Identity Features

    Okta Workforce Identity has many valuable key features. Some of the most useful ones include:

    • Single sign-on (SSO): Secure cloud single sign-on for IT teams, security, and all other users.
    • Multi-factor authentication (MFA): With this feature, your organization remains secure.
    • Fastpass: Okta Workforce Identity’s Fastpass enables passwordless authentication into anything.
    • Okta Integration Network: The solution includes 7,500+ deep, pre-built integrations to securely connect everything.
    • Universal directory: Okta Workforce Identity has a single directory for all users, groups, and devices.
    • Lifecycle management: You can manage provisioning with easy-to-implement automation
    • Identity governance: The solution has unified IAM and governance that helps to reduce risk.
    • Workflows: This feature makes it easy to automate identity processes at scale without having to write any code.
    • Privileged access management (PAM): Using Okta Workforce Identity, users can authorize, manage, and monitor account access easily.

    Okta Workforce Identity Benefits

    There are many benefits to implementing Okta Workforce Identity. Some of the biggest advantages the solution offers include:

    • All-in-one solution: Okta Workforce Identity is a complete solution for all your apps that’s universal, reliable, and easy.
    • Single identity platform: Users can securely manage apps and multi-cloud environments across a single identity platform.
    • Comprehensive and customizable: The solution is created to suit all of your evolving business needs. It enables your organization to handle any workforce or customer identity use case while enhancing your security. It has 31 API endpoints to customize configuration, user authentication, and access control.
    • API-first architecture: Its API-first architecture makes it a suitable option for developers.
    • Easy to use: Okta Workforce Identity is user friendly, easy to navigate, and has a central admin console to manage all users, apps, and policies.
    • Reliable: The solution is built with self-healing nodes for greater stability. In addition, it has high availability and reduces downtime.

    Reviews from Real Users

    Okta Workforce Identity is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is easy to use and has great SSO and MFA features.

    Tor N., Executive Director at Semaphore, shares what he finds most valuable about the solution. “It is extremely easy to work with, simple to set up, and reasonably priced.”

    “It is secure and multi featured with trusted device, SSO, and MFA features and integrates well with other solutions,” says Timo H., Director, Device Management at IT-palvelutalo Valtti at Valtti, part of Advania.

    “One of the features that I have found to be very valuable is its interoperability and compatibility with all types of resources, whether it's networking, infrastructure, or applications. That is, it is compatible as well as interoperable, as far as the federated authentication is concerned," writes Rama N., Senior Director - Principal Architect at a computer software company.

    Learn more about JumpCloud
    Learn more about Okta Workforce Identity
    Sample Customers
    Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
    Box, Groupon, National Geographic, Western Union, DocuSign
    Top Industries
    Financial Services Firm11%
    Wellness & Fitness Company11%
    Program Development Consultancy11%
    Construction Company11%
    Computer Software Company23%
    Comms Service Provider7%
    Manufacturing Company22%
    Computer Software Company17%
    Comms Service Provider13%
    Healthcare Company9%
    Computer Software Company21%
    Comms Service Provider9%
    Financial Services Firm8%
    Company Size
    Small Business75%
    Midsize Enterprise17%
    Large Enterprise8%
    Small Business39%
    Midsize Enterprise19%
    Large Enterprise42%
    Small Business39%
    Midsize Enterprise20%
    Large Enterprise41%
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise62%
    Buyer's Guide
    JumpCloud vs. Okta Workforce Identity
    March 2023
    Find out what your peers are saying about JumpCloud vs. Okta Workforce Identity and other solutions. Updated: March 2023.
    688,083 professionals have used our research since 2012.

    JumpCloud is ranked 6th in Identity and Access Management as a Service (IDaaS) (IAMaaS) with 12 reviews while Okta Workforce Identity is ranked 2nd in Identity and Access Management as a Service (IDaaS) (IAMaaS) with 26 reviews. JumpCloud is rated 8.6, while Okta Workforce Identity is rated 8.6. The top reviewer of JumpCloud writes "Beneficial centralized management, highly scalability, and responsive support". On the other hand, the top reviewer of Okta Workforce Identity writes "Extremely easy to work with, simple to set up, and reasonably priced ". JumpCloud is most compared with Azure Active Directory (Azure AD), Google Cloud Identity, VMware Identity Manager and AWS Directory Service, whereas Okta Workforce Identity is most compared with Google Cloud Identity, SailPoint IdentityIQ, Azure Active Directory (Azure AD), Auth0 and OneLogin by One Identity. See our JumpCloud vs. Okta Workforce Identity report.

    See our list of best Identity and Access Management as a Service (IDaaS) (IAMaaS) vendors.

    We monitor all Identity and Access Management as a Service (IDaaS) (IAMaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.