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Okta Platform vs Ping Identity Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 22, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Okta Platform delivers ROI with enhanced security, reduced manual tasks, improved efficiency, and streamlined identity management despite initial complexity.
Sentiment score
3.6
Ping Identity Platform simplifies identity management, lowers IT overhead, enhances security, improves efficiency, boosts satisfaction, and offers scalability.
Employee onboarding used to be a major pain point, but the automation Okta Platform provides for creating user accounts across various apps or SaaS tools has made our life much easier.
Technical Lead at a tech vendor with 51-200 employees
First, it improves the security authentication and authorization processes across the organization, securing applications with single sign-on and MFA.
Practice Director - PAM, IGA, IAM & ZeroTrust at a tech vendor with 1,001-5,000 employees
We have our dashboard to log in via Okta Workforce Identity.
Lead Admin Systems at a financial services firm with 10,001+ employees
 

Customer Service

Sentiment score
6.9
Users rate Okta's support positively, noting efficiency and dedication, but suggest enhanced immediate assistance and priority handling improvements.
Sentiment score
6.1
Ping Identity Platform's support is praised for rapid P1 responses but critiqued for slow non-critical responses and portal confusion.
By offering a system to set varying priority levels on support tickets, urgent issues could receive quicker attention, benefiting business continuity and customer satisfaction.
IT Lead at a outsourcing company with 51-200 employees
For Okta Platform, the customer service is seamless, and I am very satisfied with their assistance compared to other channels such as Microsoft's, which usually takes longer to resolve issues.
Iam & Security Engineer at zeb consulting
They are very supportive; they just open a ticket, and they support us very professionally.
Staff Infrastructure & Security Engineer at Mozn Systems
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
Senior ServiceNow Developer at Wells Fargo
The problem with the support team is that I do not like support; the day of the threat image, they never come on the call and unless it is a priority, they never come to call to defend it and to provide any kind of solutions.
Iam Consultant at itcinfotech
I would rate the technical support for Ping Identity Platform seven out of ten because of their limited support and late availability.
Senior Analyst at Toll Holdings Limited
 

Scalability Issues

Sentiment score
7.0
The Okta Platform is highly adaptable, scalable, and flexible, ensuring seamless performance and integration for growing enterprise needs.
Sentiment score
7.3
Ping Identity Platform excels in scalability, efficiently managing large user bases and high traffic with minimal disruptions.
The scalability of Okta Platform is impressive, but its effectiveness relies on how integrations are designed, rate limits are handled, and day-to-day operations are managed.
Identity and Access Management Specialist at a university with 10,001+ employees
It is secure, providing needed scalability without impacting performance.
IT Lead at a outsourcing company with 51-200 employees
Clients can scale their API access requests beyond default limits, which is adaptable according to requirements without impacting performance or deployment.
Senior Analyst at Toll Holdings Limited
 

Stability Issues

Sentiment score
7.9
Okta Platform is highly reliable with diverse authentication methods, responsive support, and minor issues rarely affecting user experience.
Sentiment score
7.9
Ping Identity Platform is reliable with minimal downtime; users value its stability despite occasional integration and security update challenges.
This ensures immediate action upon changes applied within Okta Platform, stabilizing operations in managing user accounts, identities, logins, and user profiles.
IT Lead at a outsourcing company with 51-200 employees
Okta Workforce Identity is a stable product.
Business Intelligence Developer at a consultancy with 51-200 employees
There are no doubts regarding the stability of Okta Customer Identity.
Senior Quality Analyst at YASH Technologies
Ping Identity Platform demonstrates strong stability, as it is not prone to bugs.
Founder at APSSIAM
In terms of stability for Ping Identity Platform, we haven't faced any issues till now.
Senior Analyst at Toll Holdings Limited
Overall, I see PingFederate as a stable product.
Iam Consultant at itcinfotech
 

Room For Improvement

Okta users face high costs, downtime, integration issues, and seek improved interface, support, authentication, and reporting features.
Ping Identity Platform struggles with complexity, costs, limited legacy integration, and requires UI, troubleshooting, and integration improvements.
If there was a fingerprint option, then only the person who has already added their fingerprint on their mobile phone could access it.
Lead Admin Systems at a financial services firm with 10,001+ employees
If someone is a beginner with Okta Platform, the UI should be simplified, and the language used should make it easier for them to understand the concepts and what they are trying to do.
Software Engineer at aeTech Digital Hub
While they have a vast range of integrations out of the box available, if their PAM and IGA capabilities were more mature, then Okta Platform could be the single solution for everything, covering access management, privilege access management, and governance of identity.
Practice Director - PAM, IGA, IAM & ZeroTrust at a tech vendor with 1,001-5,000 employees
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
Senior ServiceNow Developer at Wells Fargo
Ping Identity Platform has multiple products for access management, identity management, a solution for API security, a solution for authorization, and a product for identity verification.
VP Engineering at Inspirit Vision
There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems.
Senior Analyst at Toll Holdings Limited
 

Setup Cost

Okta Platform's pricing is higher but valued for integration, security, and usability; costly for small to medium businesses.
Ping Identity Platform offers cost-effective pricing appealing to large enterprises, with pricing starting at $20,000 annually.
Despite the cost, it's cheaper than the potential financial loss from a security breach.
IT Manager at Clear Channel
It is certainly not cheap, but the features that you get, the functionality that you get, and whatever use cases that you have, it definitely satisfies those.
Principle Cloud Architect at a tech services company with 11-50 employees
The pricing per-user list drops when user counts rise and with multi-year commitments.
Identity and Access Management Specialist at a university with 10,001+ employees
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
Senior Analyst at Toll Holdings Limited
 

Valuable Features

Okta Platform enhances security and user access with single sign-on, multi-factor authentication, and seamless application integration through strong identity management.
Ping Identity Platform offers robust features like MFA, RBAC, and API security, boasting ease of use and extensive integration.
One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure.
IT Manager at Clear Channel
It offers around eight thousand five hundred out-of-the-box connectors, providing an edge over other tools.
Managing Consultant at a tech vendor with 10,001+ employees
For the end user, it is beneficial as they do not have to remember a password or keep the password on a post-it for different applications; they just authenticate once to access several services and service providers.
Technical Team Lead at a computer software company with 1,001-5,000 employees
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
Senior ServiceNow Developer at Wells Fargo
Ping Identity Platform can be accessed both on-premises and in the cloud, allowing for high flexibility in creating user flows and policies tailored to client requirements.
Founder at APSSIAM
It's a converged platform which can do both identity management, access management, and recently they are bringing privilege management capability as well.
VP Engineering at Inspirit Vision
 

Categories and Ranking

Okta Platform
Ranking in Single Sign-On (SSO)
2nd
Ranking in Authentication Systems
3rd
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
2nd
Ranking in Access Management
2nd
Ranking in Customer Identity and Access Management (CIAM)
1st
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
116
Ranking in other categories
Privileged Access Management (PAM) (3rd), ZTNA as a Service (2nd), AI IT Support (1st)
Ping Identity Platform
Ranking in Single Sign-On (SSO)
6th
Ranking in Authentication Systems
7th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
5th
Ranking in Access Management
6th
Ranking in Customer Identity and Access Management (CIAM)
3rd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
32
Ranking in other categories
Data Governance (11th), Directory Servers (1st)
 

Mindshare comparison

As of June 2026, in the Authentication Systems category, the mindshare of Okta Platform is 4.5%, down from 6.1% compared to the previous year. The mindshare of Ping Identity Platform is 2.9%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Okta Platform4.5%
Ping Identity Platform2.9%
Other92.6%
Authentication Systems
 

Q&A Highlights

SS
Enterprise Solutions Architect at Educational Testing Service
Jan 03, 2024
 

Featured Reviews

SN
Identity and Access Management Specialist at a university with 10,001+ employees
Automated lifecycle management has cut onboarding times and now drives secure, clean access
Although I am a fan of Okta Platform overall, there are areas where it could improve security outcomes and reduce admin friction. My top improvement areas include the system log and analytics upgrade, which are great for point troubleshooting, but trending and root cause analysis across large tenants still require exporting to SIEM. Verbose queries and long-range retention costs can add up. Additionally, while certificate rotations are better than most, the process is still manual for busy portfolios, especially concerning multi-SP SAML certificate rotations and app metadata drift. Two more buckets of potential improvements for Okta Platform involve user experience and security. There is the issue of push fatigue and prompt sprawl, where users receive multiple prompts across different apps and sessions. I arrived at the rating of eight because the core controls are strong and reliable, but a few operational UX and UI gaps prevent it from being rated higher. The reasons for not giving it a nine or ten include ongoing issues concerning safety and change safety, the complexity of group rules and mappings, and the lack of robustness in policy management. Additionally, there remains a need for more manual involvement than necessary, especially for large portfolios and dual certificate rotation, along with proactive SP data metadata validation.
AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Single sign-on has simplified access while adaptive authentication protects complex user journeys
Regarding areas for improvement in Ping Identity Platform, there is not much. In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation. It provides greater feasibility, but it takes a very long time in terms of complete building. There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems. Additionally, issue troubleshooting can be difficult at times. Sometimes issues can be difficult to diagnose and require extensive technical expertise. There is also a very steep learning curve for administrative purposes and potential difficulties with offline authentication scenarios.
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Answers from the Community

SS
Enterprise Solutions Architect at Educational Testing Service
Jan 3, 2024
Jan 3, 2024
As Principal Solution Architect for Identity Security, I prefer and recommend the solution from SailPoint (SailPoint Identity Security Cloud - IdentityNow). IdentityNow can be implemented in an existing infrastructure with little effort. The additional AI functions provide a very good overview and help to convert the current status quo into the desired target status with recommendations. The re...
2 out of 3 answers
Peter Clarke - PeerSpot reviewer
Retired at Waya Bank
Sep 11, 2023
I would recommend you use JumpCloud and they have 10 users free. So you can use it for trial level and then scale up. Its seamless, user-friendly, and simple.
Gabriel Avendano - PeerSpot reviewer
Senior Application Support Engineer at Sika AG
Sep 13, 2023
I used to use Okta in the past as a 2 step verification app and worked pretty well for more than 300 users. Nothing wrong with Okta. Easy to troubleshoot and easy to install. Also can be embeded into your profile company in case you need to have it installed it as a default solution.
 

Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
10%
Construction Company
8%
Computer Software Company
7%
Financial Services Firm
21%
Manufacturing Company
8%
Retailer
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise25
Large Enterprise59
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise22
 

Questions from the Community

What is your experience regarding pricing and costs for Okta Workforce Identity?
Pricing for Okta is reasonably not that much, however, I don't have access to the commercial aspect.
What needs improvement with Okta Workforce Identity?
Currently, in Okta Workforce Identity we get the two-digit authentication code. Instead of getting the two-digit authentication code, if we had an option to do fingerprint verification, that would ...
What is your primary use case for Okta Workforce Identity?
I don't have many details about Okta Workforce Identity. I use the tool just to sign in to different applications that we have. We basically set up Okta Workforce Identity in our mobile phone. We d...
What is your experience regarding pricing and costs for PingFederate?
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
What needs improvement with PingAccess?
Regarding areas for improvement in Ping Identity Platform, there is not much. In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation. It pr...
What is your primary use case for PingAccess?
The use case I mentioned, particularly for Single Sign-On, is that we have used it for Single Sign-On. It allows users to access multiple applications with one set of credentials. Users don't need ...
 

Also Known As

Okta Customer Identity, Workforce Identity
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

 

Sample Customers

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Find out what your peers are saying about Okta Platform vs. Ping Identity Platform and other solutions. Updated: May 2026.
899,258 professionals have used our research since 2012.