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Okta Platform vs Ping Identity Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 22, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
Okta Platform enhances efficiency and security, reducing IT burdens, support requests, and enabling significant time savings.
Sentiment score
4.2
Ping Identity Platform simplifies identity management, lowers IT overhead, enhances security, improves efficiency, boosts satisfaction, and offers scalability.
With Single Sign-On and automated identity management, employees can access applications faster while IT teams spend less time handling authentication issues.
Product Developer at a tech vendor with 10,001+ employees
Employee onboarding used to be a major pain point, but the automation Okta Platform provides for creating user accounts across various apps or SaaS tools has made our life much easier.
Lead Engineer at a tech vendor with 51-200 employees
We have our dashboard to log in via Okta Workforce Identity.
Lead Admin Systems at a financial services firm with 10,001+ employees
 

Customer Service

Sentiment score
6.8
Okta Platform's customer service is generally well-rated, though response times and support quality vary by tier and location.
Sentiment score
6.3
Ping Identity Platform's customer service is generally good, but response times and portal clarity need improvement for urgent issues.
By offering a system to set varying priority levels on support tickets, urgent issues could receive quicker attention, benefiting business continuity and customer satisfaction.
They are very supportive; they just open a ticket, and they support us very professionally.
Staff Infrastructure & Security Engineer at Mozn Systems
We had an issue a couple of years ago that was swiftly resolved by the support team, showing their efficiency.
IT Manager at Clear Channel
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
Senior ServiceNow Developer at Wells Fargo
I would rate the technical support for Ping Identity Platform seven out of ten because of their limited support and late availability.
Senior Analyst at Toll Group
 

Scalability Issues

Sentiment score
7.2
Okta Platform efficiently scales for organizations, maintaining strong reliability and secure management without performance issues or downtime.
Sentiment score
7.3
Ping Identity Platform excels in scalability, supporting varied user bases with adaptable performance, though configuration enhancements are needed.
The scalability of Okta Platform is impressive, but its effectiveness relies on how integrations are designed, rate limits are handled, and day-to-day operations are managed.
Identity and Access Management Specialist at a university with 10,001+ employees
It is secure, providing needed scalability without impacting performance.
Clients can scale their API access requests beyond default limits, which is adaptable according to requirements without impacting performance or deployment.
Senior Analyst at Toll Group
 

Stability Issues

Sentiment score
7.9
Okta Platform is praised for reliable performance, high stability, quick support, and efficiently managed user identities with minimal issues.
Sentiment score
7.8
Ping Identity Platform is highly stable, with manageable issues, supported by proper maintenance, configuration, and monitoring tools.
This ensures immediate action upon changes applied within Okta Platform, stabilizing operations in managing user accounts, identities, logins, and user profiles.
Okta Workforce Identity is a stable product.
Business Intelligence Developer at a consultancy with 51-200 employees
There are no doubts regarding the stability of Okta Customer Identity.
Senior Quality Analyst at YASH Technologies
In terms of stability for Ping Identity Platform, we haven't faced any issues till now.
Senior Analyst at Toll Group
 

Room For Improvement

Okta faces challenges with downtime, pricing, integration, support, and needs improvements in governance, security, and user interface.
Ping Identity Platform struggles with complex setup, high costs, unintuitive interface, limited integration, and challenging troubleshooting.
If there was a fingerprint option, then only the person who has already added their fingerprint on their mobile phone could access it.
Lead Admin Systems at a financial services firm with 10,001+ employees
Improvements could be made by simplifying integrations and providing more intuitive configuration options for administrators.
Product Developer at a tech vendor with 10,001+ employees
If someone is a beginner with Okta Platform, the UI should be simplified, and the language used should make it easier for them to understand the concepts and what they are trying to do.
Software Engineer at aeTech Digital Hub
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
Senior ServiceNow Developer at Wells Fargo
Ping Identity Platform has multiple products for access management, identity management, a solution for API security, a solution for authorization, and a product for identity verification.
VP Engineering at Inspirit Vision
There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems.
Senior Analyst at Toll Group
 

Setup Cost

Okta is seen as expensive but valuable for its security and integrations, with pricing varying by user count and commitment.
Ping Identity Platform is cost-effective, competitively priced, favorable for large enterprises, with strong security and scalability.
Despite the cost, it's cheaper than the potential financial loss from a security breach.
IT Manager at Clear Channel
It is certainly not cheap, but the features that you get, the functionality that you get, and whatever use cases that you have, it definitely satisfies those.
Sr. Cloud Security Architect at a tech services company with 11-50 employees
The pricing per-user list drops when user counts rise and with multi-year commitments.
Identity and Access Management Specialist at a university with 10,001+ employees
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
Senior Analyst at Toll Group
 

Valuable Features

Okta Platform provides robust security and seamless integration with single sign-on, adaptive authentication, and centralized identity management across environments.
Ping Identity Platform offers multi-factor authentication, SSO, and robust security with a user-friendly interface and flexible integrations.
One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure.
IT Manager at Clear Channel
It offers around eight thousand five hundred out-of-the-box connectors, providing an edge over other tools.
Managing Consultant at a tech vendor with 10,001+ employees
For the end user, it is beneficial as they do not have to remember a password or keep the password on a post-it for different applications; they just authenticate once to access several services and service providers.
Technical Team Lead at a computer software company with 1,001-5,000 employees
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
Senior ServiceNow Developer at Wells Fargo
It's a converged platform which can do both identity management, access management, and recently they are bringing privilege management capability as well.
VP Engineering at Inspirit Vision
It is a completely comprehensive hybrid capable Identity and Access Management feature which provides features such as multi-factor authentication, Single Sign-On, then Identity Orchestration, centralized authorizations such as ABAC.
Senior Analyst at Toll Group
 

Categories and Ranking

Okta Platform
Ranking in Single Sign-On (SSO)
2nd
Ranking in Authentication Systems
3rd
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
2nd
Ranking in Access Management
2nd
Ranking in Customer Identity and Access Management (CIAM)
1st
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
109
Ranking in other categories
Privileged Access Management (PAM) (3rd), ZTNA as a Service (2nd), AI IT Support (2nd)
Ping Identity Platform
Ranking in Single Sign-On (SSO)
6th
Ranking in Authentication Systems
7th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
5th
Ranking in Access Management
6th
Ranking in Customer Identity and Access Management (CIAM)
3rd
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
30
Ranking in other categories
Data Governance (11th), Directory Servers (1st)
 

Mindshare comparison

As of May 2026, in the Authentication Systems category, the mindshare of Okta Platform is 4.8%, down from 6.2% compared to the previous year. The mindshare of Ping Identity Platform is 3.2%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Okta Platform4.8%
Ping Identity Platform3.2%
Other92.0%
Authentication Systems
 

Q&A Highlights

SS
Enterprise Solutions Architect at Educational Testing Service
Jan 03, 2024
 

Featured Reviews

Vanga Sainithinreddy - PeerSpot reviewer
Product Developer at a tech vendor with 10,001+ employees
Single secure login has simplified daily access and strengthened multi-factor protection
Okta Platform offers several valuable features. The first one is Single Sign-On, which allows users to log in once and gain access to multiple applications without needing to enter credentials repeatedly. I believe that is one of the best features. The second one is multi-factor authentication (MFA). It adds an extra layer of security by requiring users to verify their identity through multiple methods such as a password and a mobile verification code. I use it mostly to manage secure access to enterprise applications and cloud services. Other features include user lifecycle management and integration with cloud applications. I myself have relied mostly on multi-factor authentication (MFA) because I tend to log in every day and whenever I am working or take a break, I use this multi-factor authentication to sign in. Okta Platform simplifies identity management, improves security, and allows employees to access multiple applications through a single secure login. I believe this is a very good feature. Okta Platform has improved our organization through user authentication with features like Single Sign-On and multi-factor authentication. I believe the features it provides simplify identity management, improve security, and fulfill the need for secure and centralized identity and access management.
AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Group
Single sign-on has simplified access while adaptive authentication protects complex user journeys
Regarding areas for improvement in Ping Identity Platform, there is not much. In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation. It provides greater feasibility, but it takes a very long time in terms of complete building. There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems. Additionally, issue troubleshooting can be difficult at times. Sometimes issues can be difficult to diagnose and require extensive technical expertise. There is also a very steep learning curve for administrative purposes and potential difficulties with offline authentication scenarios.
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Answers from the Community

SS
Enterprise Solutions Architect at Educational Testing Service
Jan 3, 2024
Jan 3, 2024
As Principal Solution Architect for Identity Security, I prefer and recommend the solution from SailPoint (SailPoint Identity Security Cloud - IdentityNow). IdentityNow can be implemented in an existing infrastructure with little effort. The additional AI functions provide a very good overview and help to convert the current status quo into the desired target status with recommendations. The re...
2 out of 3 answers
Peter Clarke - PeerSpot reviewer
Retired at Waya Bank
Sep 11, 2023
I would recommend you use JumpCloud and they have 10 users free. So you can use it for trial level and then scale up. Its seamless, user-friendly, and simple.
Gabriel Avendano - PeerSpot reviewer
Senior Application Support Engineer at Sika AG
Sep 13, 2023
I used to use Okta in the past as a 2 step verification app and worked pretty well for more than 300 users. Nothing wrong with Okta. Easy to troubleshoot and easy to install. Also can be embeded into your profile company in case you need to have it installed it as a default solution.
 

Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
10%
Computer Software Company
7%
Government
6%
Financial Services Firm
22%
Retailer
9%
Manufacturing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business47
Midsize Enterprise22
Large Enterprise55
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
Large Enterprise21
 

Questions from the Community

What do you like most about Okta Workforce Identity?
Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on their profiles or hide them. Profile sources and identity profile sourcing are ...
What is your experience regarding pricing and costs for Okta Workforce Identity?
Pricing for Okta is reasonably not that much, however, I don't have access to the commercial aspect.
What needs improvement with Okta Workforce Identity?
Currently, in Okta Workforce Identity we get the two-digit authentication code. Instead of getting the two-digit authentication code, if we had an option to do fingerprint verification, that would ...
What is your experience regarding pricing and costs for PingFederate?
The product is affordable and starts at 20,000 dollars/year, depending upon the license and maintenance requirement. It makes our work easier and saves a lot of time.
What do you like most about PingAccess?
PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tool...
What needs improvement with PingAccess?
From the improvement perspective, they could bring IGA capability, which right now they only have in their SaaS offering. Other than that, Ping Identity Platform has multiple products for access ma...
 

Also Known As

Okta Customer Identity, Workforce Identity
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

 

Sample Customers

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Find out what your peers are saying about Okta Platform vs. Ping Identity Platform and other solutions. Updated: April 2026.
892,776 professionals have used our research since 2012.