

Okta Platform and Ping Identity Platform are leading solutions in identity and access management. Okta has the upper hand due to its robust offerings and user satisfaction, particularly in pricing and support.
Features: Okta Platform offers centralized identity management with features like Universal Directory, profile mapping, and automation capabilities. Its support for SSO, MFA, and provisioning tools stands out for improved security and efficiency. Ping Identity Platform is praised for customization and supports multi-factor authentication, offering deep customization potential but often resulting in setup complexities compared to Okta's pre-built solutions.
Room for Improvement: Okta Platform experiences occasional downtime and could enhance analytics, SIEM integration, and reduce manual certificate management. Users suggest improving beginner integration ease. Ping Identity Platform needs flexibility in token logistics, a more intuitive management UI, and streamlined application setup processes.
Ease of Deployment and Customer Service: Okta Platform operates smoothly in various environments, favoring public cloud deployment. Its customer service is well-rated for swift resolution and expert support. Ping Identity operates between on-premises and hybrid deployments, requiring specialized expertise with praised technical support.
Pricing and ROI: Okta Platform is viewed as costly but aligns with enterprise needs, offering scalability and ROI through process automation. Ping Identity is more affordable for larger entities but challenging for smaller companies due to price tiers and premium support costs. Reviews suggest Okta offers greater efficiency with its identity-related applications.
With Single Sign-On and automated identity management, employees can access applications faster while IT teams spend less time handling authentication issues.
Employee onboarding used to be a major pain point, but the automation Okta Platform provides for creating user accounts across various apps or SaaS tools has made our life much easier.
We have our dashboard to log in via Okta Workforce Identity.
By offering a system to set varying priority levels on support tickets, urgent issues could receive quicker attention, benefiting business continuity and customer satisfaction.
They are very supportive; they just open a ticket, and they support us very professionally.
We had an issue a couple of years ago that was swiftly resolved by the support team, showing their efficiency.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
I would rate the technical support for Ping Identity Platform seven out of ten because of their limited support and late availability.
The scalability of Okta Platform is impressive, but its effectiveness relies on how integrations are designed, rate limits are handled, and day-to-day operations are managed.
It is secure, providing needed scalability without impacting performance.
Clients can scale their API access requests beyond default limits, which is adaptable according to requirements without impacting performance or deployment.
This ensures immediate action upon changes applied within Okta Platform, stabilizing operations in managing user accounts, identities, logins, and user profiles.
Okta Workforce Identity is a stable product.
There are no doubts regarding the stability of Okta Customer Identity.
In terms of stability for Ping Identity Platform, we haven't faced any issues till now.
If there was a fingerprint option, then only the person who has already added their fingerprint on their mobile phone could access it.
Improvements could be made by simplifying integrations and providing more intuitive configuration options for administrators.
If someone is a beginner with Okta Platform, the UI should be simplified, and the language used should make it easier for them to understand the concepts and what they are trying to do.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
Ping Identity Platform has multiple products for access management, identity management, a solution for API security, a solution for authorization, and a product for identity verification.
There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems.
Despite the cost, it's cheaper than the potential financial loss from a security breach.
It is certainly not cheap, but the features that you get, the functionality that you get, and whatever use cases that you have, it definitely satisfies those.
The pricing per-user list drops when user counts rise and with multi-year commitments.
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure.
It offers around eight thousand five hundred out-of-the-box connectors, providing an edge over other tools.
For the end user, it is beneficial as they do not have to remember a password or keep the password on a post-it for different applications; they just authenticate once to access several services and service providers.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
It's a converged platform which can do both identity management, access management, and recently they are bringing privilege management capability as well.
It is a completely comprehensive hybrid capable Identity and Access Management feature which provides features such as multi-factor authentication, Single Sign-On, then Identity Orchestration, centralized authorizations such as ABAC.
| Product | Mindshare (%) |
|---|---|
| Okta Platform | 4.8% |
| Ping Identity Platform | 3.2% |
| Other | 92.0% |


| Company Size | Count |
|---|---|
| Small Business | 47 |
| Midsize Enterprise | 22 |
| Large Enterprise | 55 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 2 |
| Large Enterprise | 21 |
Okta Platform provides comprehensive identity and access management, featuring Active Directory Sync, user management, and app auto-provisioning. It ensures security through single sign-on and adaptive multi-factor authentication.
Okta Platform offers advanced integration capabilities, allowing seamless connection with in-house and cloud applications. Security features are robust, incorporating multi-factor authentication and SSO to prevent unauthorized access. Users benefit from its ease of use and the ability to integrate and manage numerous applications effectively. While generally praised, users note areas for improvement, such as high costs and complex setups. Better integrations with on-premises systems and third-party tools are desired along with enhanced error logging and reporting features.
What are Okta's key features?Companies across industries implement Okta to secure user authentication and streamline onboarding processes. It supports access management for both on-premises and cloud applications, synchronizing directories and facilitating SaaS services. Organizations benefit from reduced credential management complexity and improved IT infrastructure compliance.
Ping Identity Platform offers cloud capabilities for applications, supporting Single Sign-On, Multi-Factor Authentication, and passwordless authentication. It features flexible integrations and federated identity management, enhancing security through detailed compliance features and seamless IDP integration.
This platform meets enterprise needs with role-based access control, device management, API security, and risk-based adaptations. Its BYOD support, ease of integration, biometric authentication methods, and customizable options with PingFederate aid in enhancing security and convenience. Challenges such as the complex management console, network reliability, and limited customization are present. Users find areas for improvement in incident response features, bio-certification, and network handling for IP classification. Community support and documentation need strengthening to address existing device tracking and token management issues.
What are the key features of Ping Identity Platform?In industries such as finance, healthcare, and IT, enterprises deploy Ping Identity Platform for its ability to implement seamless SSO and MFA. It integrates with protocols like SAML, OAuth, and OpenID Connect to secure communications and user identities. This enhances security and user convenience for customer-facing and internal applications.
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