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Okta Workforce Identity vs Ping Identity Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Okta Workforce Identity offers 20%-30% ROI by enhancing efficiency, security, and reliability despite customization issues for some users.
Sentiment score
7.4
Ping Identity Platform simplifies identity management, lowers IT overhead, enhances security, improves efficiency, boosts satisfaction, and offers scalability.
We have our dashboard to log in via Okta Workforce Identity.
 

Customer Service

Sentiment score
7.2
Okta Workforce Identity's customer service is highly rated for responsiveness, expertise, and efficiency, despite occasional inconsistency.
Sentiment score
6.6
Ping Identity Platform's customer service is timely and knowledgeable, though occasionally slow for complex issues; self-help resources are commended.
They are very supportive; they just open a ticket, and they support us very professionally.
We had an issue with the Okta Workforce Identity dashboard once in 2023 when we had an outage, but it recovered in a few minutes.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
 

Scalability Issues

Sentiment score
7.5
Okta Workforce Identity offers excellent scalability, supporting thousands of users and diverse infrastructures in cloud and on-premise environments.
Sentiment score
7.5
Ping Identity Platform offers adaptable scalability and performance, varying by configuration, environment, and server setup for different user needs.
 

Stability Issues

Sentiment score
7.9
Okta Workforce Identity is highly stable and reliable, with minimal issues, earning top ratings and few disruptions.
Sentiment score
7.9
Ping Identity Platform is stable and reliable, with minor integration challenges and manageable issues, rated 8-10 for stability.
Okta Workforce Identity is a stable product.
 

Room For Improvement

Okta Workforce Identity needs better integration, improved reporting, enhanced MFA, user-friendly interface, and competitive pricing alongside other improvements.
Ping Identity Platform needs enhanced authentication, integration, and user interface improvements for better security and user adoption.
If there was a fingerprint option, then only the person who has already added their fingerprint on their mobile phone could access it.
It could improve in the governance part, particularly regarding better role management and workflow, as I feel it is tedious on Okta.
I believe that if we integrate the workflows section into the main Okta Workforce Identity dashboard, it can be very useful.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
 

Setup Cost

Okta Workforce Identity offers competitive pricing, but costs can be high for large organizations and smaller companies might find it expensive.
Ping Identity Platform offers flexible annual pricing, appealing for large enterprises, valued for security and efficiency over competitors.
 

Valuable Features

Okta Workforce Identity enhances efficiency with centralized management, Single Sign-On, and Multi-Factor Authentication, ensuring security and flexibility.
Ping Identity Platform offers robust security with multi-factor authentication, seamless integrations, and customizable single sign-on for enhanced connectivity.
For the end user, it is beneficial as they do not have to remember a password or keep the password on a post-it for different applications; they just authenticate once to access several services and service providers.
Multi-factor authentication in Okta Workforce Identity is very useful so people who do not have access or are trying to access using just a user ID and password will be completely blocked because of this two-factor authentication.
You can only log in if you have the access, which protects the applications by avoiding cross-site scripting.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
 

Categories and Ranking

Okta Workforce Identity
Ranking in Single Sign-On (SSO)
2nd
Ranking in Authentication Systems
6th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
3rd
Ranking in Access Management
2nd
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
68
Ranking in other categories
Privileged Access Management (PAM) (6th), ZTNA as a Service (9th)
Ping Identity Platform
Ranking in Single Sign-On (SSO)
3rd
Ranking in Authentication Systems
7th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
5th
Ranking in Access Management
4th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
29
Ranking in other categories
Data Governance (8th), Customer Identity and Access Management (CIAM) (2nd), Directory Servers (1st)
 

Mindshare comparison

As of September 2025, in the Authentication Systems category, the mindshare of Okta Workforce Identity is 4.9%, down from 5.3% compared to the previous year. The mindshare of Ping Identity Platform is 4.0%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Market Share Distribution
ProductMarket Share (%)
Okta Workforce Identity4.9%
Ping Identity Platform4.0%
Other91.1%
Authentication Systems
 

Q&A Highlights

SS
Jan 03, 2024
 

Featured Reviews

SumitMundik - PeerSpot reviewer
Authentication process improves security with quick and intuitive user interface
The best feature is the speed and execution of Okta Workforce Identity. The moment you click on single sign-on, you immediately get the notification on your mobile phone, then you do the authentication and within a second you get authenticated. The entire customer experience is very good. The user interface is pretty simple, straightforward, and really good. Multi-factor authentication in Okta Workforce Identity is very useful so people who do not have access or are trying to access using just a user ID and password will be completely blocked because of this two-factor authentication. You will get the code, and as your device is authorized in the system, only that device can be used for the authentication purpose. A third person trying to access or hack your data will not be able to do that anymore. Additionally, you don't have to remember your passwords going forward. Previously, every 60 days or 90 days, passwords kept changing. With the two-factor authentication or single sign-on option in Okta Workforce Identity, you don't have to remember it anymore or write down passwords in plain text. If something goes wrong, we have the IAM team which can unlock your account immediately if you have issues.
MAHESHKUMAR7 - PeerSpot reviewer
Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols
A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.
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Answers from the Community

SS
Jan 3, 2024
Jan 3, 2024
As Principal Solution Architect for Identity Security, I prefer and recommend the solution from SailPoint (SailPoint Identity Security Cloud - IdentityNow). IdentityNow can be implemented in an existing infrastructure with little effort. The additional AI functions provide a very good overview and help to convert the current status quo into the desired target status with recommendations. The re...
2 out of 3 answers
Peter Clarke - PeerSpot reviewer
Sep 11, 2023
I would recommend you use JumpCloud and they have 10 users free. So you can use it for trial level and then scale up. Its seamless, user-friendly, and simple.
Gabriel Avendano - PeerSpot reviewer
Sep 13, 2023
I used to use Okta in the past as a 2 step verification app and worked pretty well for more than 300 users. Nothing wrong with Okta. Easy to troubleshoot and easy to install. Also can be embeded into your profile company in case you need to have it installed it as a default solution.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
11%
Financial Services Firm
9%
Government
7%
Financial Services Firm
24%
Computer Software Company
9%
Manufacturing Company
9%
Retailer
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise16
Large Enterprise32
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise20
 

Questions from the Community

What do you like most about Okta Workforce Identity?
Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on their profiles or hide them. Profile sources and identity profile sourcing are ...
What is your experience regarding pricing and costs for Okta Workforce Identity?
Pricing for Okta is reasonably not that much, however, I don't have access to the commercial aspect.
What needs improvement with Okta Workforce Identity?
Currently, in Okta Workforce Identity we get the two-digit authentication code. Instead of getting the two-digit authentication code, if we had an option to do fingerprint verification, that would ...
What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
 

Also Known As

No data available
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

 

Sample Customers

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Find out what your peers are saying about Okta Workforce Identity vs. Ping Identity Platform and other solutions. Updated: August 2025.
867,445 professionals have used our research since 2012.