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Okta Workforce Identity pros and cons

Vendor: Okta

4.3 out of 5

66 reviews
94% willing to recommend

1,784 followers

Pros & Cons summary

Okta Workforce Identity offers seamless integration with various platforms, enhancing interoperability and compatibility. Its Single Sign-On and Multi-Factor Authentication features provide robust security. User provisioning and de-provisioning are simplified, but integration with third-party tools and API requires improvement. It is highly stable, reliable, and scalable. However, pricing is high, on-premises deployment options are limited, and incomplete provisioning with Microsoft and AWS presents challenges. Documentation and support need enhancement for easier setup and implementation.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Valuable features of Okta Workforce Identity include Single Sign-On (SSO) and Multi-Factor Authentication (MFA), enhancing security and ease of access for users.

Okta Workforce Identity is highly regarded for its provisioning and de-provisioning capabilities, simplifying user management processes significantly.

Okta Workforce Identity offers extensive integration possibilities with over 7,000 applications, making it versatile for different software environments.

Users appreciate the strong security features of Okta Workforce Identity, particularly its identity access authentication and context-based access controls.

The cloud-based nature of Okta Workforce Identity ensures it is scalable and accessible from anywhere, providing stability and reliability for various organizations.

CONS

Okta Workforce Identity needs improvement in attribute mapping, group rules, and integration with RADIUS solutions.

It lacks the ability to provision mailbox accounts for on-premise Exchange or in hybrid O365 environments.

RESTful Web Service calls and their responses are perceived as slow, and the admin side lacks effective password generation functionality.

There is a need for on-premises deployment to offer hybrid solutions, as Okta Workforce Identity currently lacks this capability.

Pricing is considered high compared to competitors like Microsoft, with many companies perceiving Okta Workforce Identity as a luxury product.

Okta Workforce Identity Pros review quotes

Executive Director at Semaphore

Nov 11, 2022

First of all, the solution is very simple.

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ST

Samarjeet Tomar

Technical Solutions Lead at a insurance company with 1,001-5,000 employees

Dec 29, 2021

A solution that's easy to use, stable, and reliable.

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TH

Director, Device Management at IT-palvelutalo Valtti at Valtti, part of Advania

Aug 3, 2022

What I found most valuable in Okta Workforce Identity is that it worked together with VMware Workspace One, so there was this device check at the same time. My company used the trusted device method that enabled you to define that only the trusted devices including the Workspace One agent were able to access the applications directly without an additional authentication step.

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Okta Workforce Identity

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reviewer2382102

Architect at a tech services company with 1-10 employees

May 2, 2024

Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on their profiles or hide them. Profile sources and identity profile sourcing are two different components that I haven't seen in other products.

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reviewer1405281

Managing Director at a tech services company with 1-10 employees

Aug 23, 2020

The ease of deployment, ease of use, and speed of delivery is what I like about Okta Workforce Identity. It is very easy to use. For a lot of software, you need to be trained extensively and have a very technical background. Okta Workforce Identity is quite simple. You can integrate any software into Okta. They've got a network of 7,000 applications that easily integrate into it.

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Rama NagaSusarla

Senior Director - Principal Architect at a computer software company with 5,001-10,000 employees

Jun 1, 2022

One of the features that I have found to be very valuable is its interoperability and compatibility with all types of resources, whether it's networking, infrastructure, or applications. That is, it is compatible as well as interoperable, as far as the federated authentication is concerned.

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reviewer2716083

Business Intelligence Developer at a consultancy with 51-200 employees

Jun 4, 2025

One of the best features of Okta Workforce Identity is its integration with different SaaS applications, which makes it a better product than the competitors.

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reviewer2049852

ISG Providers Lens Research Lead Analyst at a tech services company with 1,001-5,000 employees

Dec 12, 2022

They have good push authentications.

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Head Presales at Valuepoint Systems

Apr 4, 2024

Okta controls all the users. It has context-based access from the user and type of device. It identifies the risk and can do a step of authentication when that user is trying to access some sensitive application from an unknown device.

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reviewer1413921

Sales Executive at a tech services company with 51-200 employees

May 28, 2021

The product requires very little maintenance.

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Show 10 more reviews (out of 62)

Okta Workforce Identity Cons review quotes

Executive Director at Semaphore

Nov 11, 2022

The ability or the options in the solution for changing the look and feel are not good enough because in our partner portal, essentially what they have is an ugly admin interface.

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ST

Samarjeet Tomar

Technical Solutions Lead at a insurance company with 1,001-5,000 employees

Dec 29, 2021

Application updates are lacking. Customer support needs to be improved.

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TH

Director, Device Management at IT-palvelutalo Valtti at Valtti, part of Advania

Aug 3, 2022

A room for improvement in Okta Workforce Identity is its price. It could be cheaper. The biggest benefit of the solution is that everything works securely without extra steps, so you're saving on your workforce's time and effort because your applications work smoothly and securely, but you'd need to pay some amount of money for that. Another area that could be improved, though not necessarily regarding Okta Workforce Identity, is the SSO applications because so many of the source applications charge extra money to put the SSO to work, which means you have to buy a more expensive license. Nowadays, SSO is a mainstream functionality and it should be out-of-the-box in those applications because it's so easy to set up.

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Okta Workforce Identity

Free Report: Okta Workforce Identity Reviews and More

Learn what your peers think about Okta Workforce Identity. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.

858,469 professionals have used our research since 2012.

reviewer2382102

Architect at a tech services company with 1-10 employees

May 2, 2024

Okta doesn't have a partial push. It pushes down the full profile schema for lifecycle management or provisioning.

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reviewer1405281

Managing Director at a tech services company with 1-10 employees

Aug 23, 2020

It would be pricing, which is a tough one because it goes against Microsoft. A lot of companies say they're a Microsoft partner, and they get all their software for free. Okta is like a luxury product, and it's not the most affordable one. I would say if they could work on pricing, it would help. Other than that, they've done great strides in developing a product that is really good. The companies that do see the value tend to invest in it.

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Rama NagaSusarla

Senior Director - Principal Architect at a computer software company with 5,001-10,000 employees

Jun 1, 2022

It's not compatible with on-premises installations, unless you host it as a SaaS. We were not able to do that. For example, imagine a scenario where the cloud is not available. Then, Okta will not work for you. That use case will readily fail because it doesn't have an on-premises installation that you can use to authenticate or provide identity and access management. If you have a purely on-premises solution that is not connected to the internet, then this will not work. This is one area that can be improved.

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reviewer2716083

Business Intelligence Developer at a consultancy with 51-200 employees

Jun 4, 2025

We had an issue with the Okta Workforce Identity dashboard once in 2023 when we had an outage, but it recovered in a few minutes.

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reviewer2049852

ISG Providers Lens Research Lead Analyst at a tech services company with 1,001-5,000 employees

Dec 12, 2022

In my country, there's a lot of stealing of mobile phones, and mobile phones are the authentication device through the Okta application. If someone should steal my mobile phone, which is very common in my country, he or she might have access to my company account. That's my concern.

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reviewer1413921

Sales Executive at a tech services company with 51-200 employees

May 28, 2021

The initial setup can be complex at first.

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TF

CTO at Klaatu IT Security Ltd

Mar 31, 2022

We've not had any problems with Okta.

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Show 10 more reviews (out of 59)

Product Categories

Product Categories

Identity and Access Management as a Service (IDaaS) (IAMaaS)

Single Sign-On (SSO)

Authentication Systems

Privileged Access Management (PAM)

Access Management

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Product Categories

Product Categories

Identity and Access Management as a Service (IDaaS) (IAMaaS)

Single Sign-On (SSO)

Authentication Systems

Privileged Access Management (PAM)

Access Management

ZTNA as a Service

Popular Comparisons

Popular Comparisons

Microsoft Entra ID vs Okta Workforce Identity

Prisma Access by Palo Alto Networks vs Okta Workforce Identity

CyberArk Privileged Access Manager vs Okta Workforce Identity

SailPoint Identity Security Cloud vs Okta Workforce Identity

Zscaler Zero Trust Exchange Platform vs Okta Workforce Identity

Workspace ONE UEM vs Okta Workforce Identity

Omada Identity vs Okta Workforce Identity

Cloudflare One vs Okta Workforce Identity

Cato SASE Cloud Platform vs Okta Workforce Identity

Fortinet FortiAuthenticator vs Okta Workforce Identity

Cisco Duo vs Okta Workforce Identity

Saviynt vs Okta Workforce Identity

Ping Identity Platform vs Okta Workforce Identity

Auth0 vs Okta Workforce Identity

Check Point Harmony SASE (formerly Perimeter 81) vs Okta Workforce Identity

See all alternatives

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