Ivanti Neurons for ITSM vs Kaseya Vorex comparison

"The solution's technical support is excellent. I rate the technical support a ten out of ten."

"The solution's installation depends on its customization. It is easy."

"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."

"The integrations are quite simple and clear."

"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."

"The solution is easy to use and has a user-friendly interface"

"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."

"It is easy to set up."

"The platform's most valuable feature is the ability to produce daily summary reports."

"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"They could provide product integration with popular platforms."

"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."

"Configuration requirements are extensive, even in basic Service Desk processes."

"The patching for non-Windows OSes such as Linux is poor."

"The user interface must be made simpler and more effective."

"There's a lack of integration with other products. This needs to be improved."

"Kaseya Vorex's customization features could be better."

"The product is affordable for small businesses."

"The price is on the higher side. The support is included in the standard licensing fees."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."