


KACE Systems Management Appliance and Ivanti Autonomous Endpoint Management compete in endpoint management solutions. While KACE is favored for its cost-efficiency and support, Ivanti takes the lead with advanced automation for operational efficiency.
Features: KACE Systems Management Appliance effectively deploys Windows features during off-hours, manages assets via Systems Deployment Appliance, and facilitates batch deployments. Ivanti Autonomous Endpoint Management offers complete endpoint visibility, AI-powered automation, and robust patch management, allowing centralized operations.
Room for Improvement: KACE SMA could enhance scalability beyond 10 devices, improve smart label deployments, and enhance reporting integration. Ivanti users request an intuitive interface, better scalability, and improved third-party tool integration.
Ease of Deployment and Customer Service: KACE offers strong on-premises solutions with 24-7 support, although service quality varies. Ivanti provides deployment across cloud options with effective support but could improve navigation for new users.
Pricing and ROI: KACE's competitive per-device licensing offers ROI through efficient management, while Ivanti, potentially more expensive, delivers value via automation and integration, resulting in quick ROI.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
We can remove or add licenses according to business requirements, and it is all controlled within the application.
The client was already paying for Microsoft Intune and was able to decommission Ivanti Neurons for UEM.
Tasks such as patching, software deployment, and troubleshooting that earlier took hours are now done in minutes.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
I am concerned about consistently needing to call support for installing brand new solutions.
They are responsive, stick to time, and are enthusiastic about helping.
Occasionally, we also experienced delays between systems, particularly with user group changes and device compliance updates.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
I would rate the scalability as nine out of ten.
There is no limitation in scalability; Ivanti Neurons for MDM is very scalable.
As a Microsoft consultant, I think Intune is always going to win over anything else if the client is already paying for an E3 or E5 license.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
We have outgrown the size of one KACE appliance and are now running two.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
Regarding the self-healing capabilities, I would say it has reduced downtime by around thirty to forty percent.
It delivers very good UEM capabilities.
Ivanti Neurons for UEM is stable in terms of my experience with endpoint, server, patching, software deployment, and remote desktop functionalities.
KACE Systems Management Appliance (SMA) is stable and secure;
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
It would be helpful if the documentation could easily help us fix bugs on our own.
The test team or the testing procedures are flawed because they release new versions with numerous basic issues.
The history of patching is missing from the solution, making it a challenge.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The dashboard could be more interactive; for example, it should provide alerts if an endpoint is vulnerable to viruses.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
This is not a cheap solution.
Regarding pricing, I would say Ivanti Neurons for UEM falls at a nine out of ten.
The price for this solution seems to be reasonable for my company.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The most effective feature of Ivanti Neurons for Patch Management is its reactivity when a patch is released before its due date.
It integrates into InTune, which enables us to detect, diagnose, and fix issues without manual intervention.
AI-powered automation and self-healing are additional features that automatically fix common issues and reduce manual work.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.



| Company Size | Count |
|---|---|
| Small Business | 192 |
| Midsize Enterprise | 62 |
| Large Enterprise | 186 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 9 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 20 |
| Large Enterprise | 16 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
Ivanti Autonomous Endpoint Management leverages AI-powered automation for comprehensive endpoint control. It offers centralized management, real-time visibility, efficient patch deployment, and supports diverse operating systems.
Ivanti Autonomous Endpoint Management integrates AI-driven automation, providing a unified dashboard for streamlined IT operations. Its features include efficient patch management and real-time device monitoring, enhancing IT security and compliance. While comprehensive, improvements in dashboard simplicity, third-party integration, and AI feature clarity are desired. It serves multiple operating systems for seamless operation across various devices, and while effective, enhancements in UI navigation and reporting are suggested. Companies find it vital for centralized device management, compliance enforcement, and automated IT task handling.
What are the most important features?In industries like finance, education, and healthcare, Ivanti Autonomous Endpoint Management is deployed for managing diverse device environments. It's used for securing sensitive data, ensuring compliance in regulated industries, and optimizing IT service desk operations. Its capabilities aid in provisioning devices and maintaining an up-to-date inventory, crucial for sectors with stringent security requirements.
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
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