ITRS Geneos vs Zenoss Cloud comparison

ITRS and Zenoss are both solutions in the Network Monitoring Software category. ITRS is ranked #46 with an average rating of 7.0, while Zenoss is ranked #76. ITRS holds a 0.5% mindshare in NMS, compared to Zenoss’s 0.4% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

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659 Comparison Views

96% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

633 Views
444 Comparison Views

100% willing to recommend

ITRS Geneos

Zenoss Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Zenoss Cloud and ITRS Geneos compete in the IT monitoring and management category. Zenoss Cloud has the upper hand in integration and scalability, making it ideal for enterprise environments, while ITRS Geneos excels in real-time analysis for financial sectors.

Features: Zenoss Cloud offers extensive monitoring across hybrid IT environments, advanced event management, and AI-powered analytics, ideal for diverse ecosystems. ITRS Geneos specializes in real-time monitoring, customizable alerting, and high-speed data processing, providing significant value to sectors requiring frequent data analysis.

Room for Improvement: Zenoss Cloud could enhance its real-time data capabilities, refinement of alert systems, and customer-focused analytics. ITRS Geneos may improve its ease of cloud deployment, integration versatility, and cost-efficiency for broader appeal.

Ease of Deployment and Customer Service: Zenoss Cloud offers a cloud-native model easing deployment, reducing costs, with responsive service. ITRS Geneos provides flexible deployment, including on-premise options, with dedicated support beneficial for custom solutions.

Pricing and ROI: Zenoss Cloud, with generally lower initial costs and cloud efficiency, provides strong ROI for dynamic infrastructures. ITRS Geneos, despite higher upfront expenses, offers significant ROI for granular monitoring, appealing for intensive data requirements.

To learn more, read our detailed ITRS Geneos vs. Zenoss Cloud Report (Updated: April 2025).

Buyer's Guide

ITRS Geneos vs. Zenoss Cloud

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

46th

Ranking in IT Infrastructure Monitoring

31st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (29th)

Zenoss Cloud

Ranking in Network Monitoring Software

76th

Ranking in IT Infrastructure Monitoring

53rd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (33rd), Event Monitoring (14th), Server Monitoring (23rd), Container Monitoring (10th), Cloud Monitoring Software (40th), AIOps (20th)

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.5%, down from 0.7% compared to the previous year. The mindshare of Zenoss Cloud is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The great advantage of this tool is real-time monitoring."

"Tons of default modules which are available out of the box"

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"I always appreciate Geneos's stability and ease of use."

More ITRS Geneos pros

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

"It's easy to use."

"The most valuable feature is the flexible discovery mechanism."

"The product offers good documentation that helps with initial training."

Cons

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"The main feature that needs work is the Dashboard designer."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"It needs to be easier to configure, especially with the JMX plugins."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

More ITRS Geneos cons

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"There was a problem with Zenoss and storage monitoring."

"It would be ideal if the product offered sound alerts."

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

"The AI aspect needs to improve."

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

Pricing and Cost Advice

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"You will get the best price if you get a single global deal."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Pricing and licensing is based on the requirements."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"I can say it's not that cheap because the licensing is a little bit costly"

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

More ITRS Geneos pricing and cost advice

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"It depends on the customer, what he wants."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

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Top Industries

By visitors reading reviews

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Computer Software Company

24%

Financial Services Firm

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

See all answers

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Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

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Compared 15% of the time

Centreon vs Zenoss Cloud

Compared 12% of the time

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Product Reports

Buyer's Guide

ITRS Geneos

April 2025

Download ITRS Geneos product report

Buyer's Guide

Zenoss Cloud

April 2025

Download Zenoss Cloud product report

Also Known As

Geneos

Cloud Monitoring, Zenoss Service Dynamics

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.

Zenoss

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

ITRS Geneos vs. Zenoss Cloud

April 2025

Free Report: ITRS Geneos vs. Zenoss Cloud

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