ITRS Geneos vs Splunk Observability Cloud comparison

ITRS and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #35 with an average rating of 6.5, while Splunk is ranked #10 with an average rating of 8.7. ITRS holds a 1.3% mindshare in APM, compared to Splunk’s 1.1% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 94% of Splunk users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,448 Views
1,968 Comparison Views

96% willing to recommend

Splunk Observability Cloud

Read 52 Splunk Observability Cloud reviews

2,051 Views
1,211 Comparison Views

94% willing to recommend

ITRS Geneos

Splunk Observability Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on May 11, 2025

ITRS Geneos and Splunk Observability Cloud both compete in the monitoring solutions category. Geneos holds an advantage in financial industries due to real-time monitoring capabilities and extensive customization options, while Splunk Observability Cloud is better for multi-cloud environments due to its scalability and integration capabilities.

Features: ITRS Geneos provides robust real-time monitoring with numerous built-in plugins, advantageous for financial sectors. It also allows for detailed dashboard customization and effective alert management. Splunk Observability Cloud excels in delivering end-to-end visibility and seamless integration with cloud services, offering comprehensive data aggregation and analysis, which supports scalability in complex setups.

Room for Improvement: ITRS Geneos could improve in historical data reporting and adaptability to modern cloud environments, and dashboard customization could be expanded. Its configuration process is often seen as complex. Splunk Observability Cloud has a high cost and could improve cost efficiency and user interface navigation, with enhancements needed in log analysis and integration of its cloud features with older offerings.

Ease of Deployment and Customer Service: ITRS Geneos is mainly on-premises, facilitating a straightforward set-up for traditional infrastructures and boasts strong customer service with quick response times. Splunk Observability Cloud offers more flexible deployment options, such as private and public cloud, with customer service noted for timely assistance across these environments.

Pricing and ROI: Both ITRS Geneos and Splunk Observability Cloud are considered expensive. Geneos’s high cost is justified through its incident prevention capabilities, ensuring a strong ROI in financial sectors. Splunk provides flexible pricing models that, despite the cost, are viewed as cost-efficient owing to benefits like downtime prevention in data-heavy environments. Users recognize the tools' value but remain critical of the pricing.

To learn more, read our detailed ITRS Geneos vs. Splunk Observability Cloud Report (Updated: May 2025).

Buyer's Guide

ITRS Geneos vs. Splunk Observability Cloud

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

35th

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (63rd)

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

10th

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (8th), Container Management (8th)

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.3%, up from 1.2% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.1%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Lakshmi Padaga

Java Developer at U.S. Bank

Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection

Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

More ITRS Geneos pros

"The product's deployment phase is good and very easy because it is done with OpenTelemetry for most of the parts."

"Splunk has drawn our attention to how the network is running. If there are alarms on things that are not functioning, it gives us early warning on problems that could arise."

"Splunk Infrastructure Monitoring provided our customers with visibility into their overall infrastructure."

"Detectors are a powerful feature."

"It can monitor, get the data, and then report on the data."

"The volume it handles is very good, including the number of metrics, the volume number of traces, and more."

"Splunk's GUI and dashboard capacity are the most valuable features of Splunk Infrastructure Monitoring."

"The Add data feature lets you gather any type of log and easily analyze it."

More Splunk Observability Cloud pros

Cons

"The ITA, the post-incident analytics, could be improved."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"Data visualization – real time and historical – is a weakness."

"Mobile phone integration is probably not as rich as it could be."

More ITRS Geneos cons

"The UI enhancements could be a way to improve the solution in the future."

"In Splunk Observability Cloud, I notice room for improvement in synthetic monitoring. It does not provide output based on server names."

"There is room for improvement in the alerting system, which is complicated and has less documentation available."

"I've been using the Splunk query language, and it can be a bit time-consuming to set up the queries I need."

"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."

"There are always areas for potential improvement to enhance its functionality and user experience."

"Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms. These categories of dashboards would be very helpful for customers."

"A lot of customers had a hard time effectively searching within the data in Splunk. There is a learning curve from searches to indexes and using all the macros that we have created. It is a little difficult for somebody who has not used it quite a bit and does not have a lot of practice with it, but the AI features that we have been hearing about through Splunk will make it a lot easier for us to use human language to search this data. That is big. That is pretty powerful, and that will help a lot with our customers."

More Splunk Observability Cloud cons

Pricing and Cost Advice

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"I can say it's not that cheap because the licensing is a little bit costly"

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

More ITRS Geneos pricing and cost advice

"It appears to be expensive compared to competitors."

"It is expensive."

"Splunk Infrastructure Monitoring is an expensive solution."

"The pricing is based on several factors, including the scale of deployment."

"This is an expensive solution."

"Splunk APM is a very cost-efficient solution."

"I am not in that circle, but we are currently licensing based on our queries. That is working out for us. Previously, it was by volume of data, and now, we can store as much data as we want."

"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."

More Splunk Observability Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

75%

Computer Software Company

University

Construction Company

Financial Services Firm

18%

Computer Software Company

15%

Retailer

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

See all answers

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 23% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 16% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

Elastic Observability vs ITRS Geneos

Compared 2% of the time

More ITRS Geneos Competitors

Observe vs Splunk Observability Cloud

Compared 19% of the time

Splunk ITSI (IT Service Intelligence) vs Splunk Observability Cloud

Compared 6% of the time

Dynatrace vs Splunk Observability Cloud

Compared 6% of the time

Rancher Labs vs Splunk Observability Cloud

Compared 4% of the time

ServiceNow IT Operations Management vs Splunk Observability Cloud

Compared 4% of the time

More Splunk Observability Cloud Competitors

Product Reports

Buyer's Guide

ITRS Geneos

May 2025

Download ITRS Geneos product report

Buyer's Guide

Splunk Observability Cloud

April 2025

Download Splunk Observability Cloud product report

Also Known As

Geneos

Splunk Infrastructure Monitoring

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Splunk Observability Cloud combines log search, data integration, and dashboards for seamless monitoring, enhancing infrastructure visibility and security. Its cloud integration and scalability support diverse environments, improving operational efficiency.

Splunk Observability Cloud offers comprehensive monitoring tools with user-friendly interfaces, enabling end-to-end infrastructure visibility. Its real-time alerting and predictive capabilities enhance security monitoring, while centralized dashboards provide cross-platform visibility. Users benefit from fast data integration and extensive insights into application performance. Despite its advantages, improvements could be made in integration with other tools, data reliability, scalability, and cost management. Users face challenges in configuration complexity and require better automation and endpoint protection features. Enhancing AI integration, alerts, and adaptation for high-throughput services could further improve usability.

What are the key features of Splunk Observability Cloud?

Log Search: Efficiently search and analyze log data for enhanced insights.
Data Integration: Fast integration across platforms for comprehensive visibility.
Custom Dashboards: Powerful and adaptable dashboards for real-time monitoring.
Cloud Integration: Seamless integration with cloud services for scalable solutions.
Application Performance Monitoring: Advanced tools for improving application performance.

What benefits and ROI should be expected?

Infrastructure Monitoring: Improved visibility and monitoring across infrastructure components.
Operational Efficiency: Enhancements in data analysis lead to efficient operations.
Business Resilience: Supports adaptability and swift responses to changing needs.
Security Management: Enhances threat identification and response through real-time alerts.
Compliance Support: Aids in meeting compliance and auditing requirements effectively.

In industries like finance and healthcare, Splunk Observability Cloud is implemented for application performance monitoring and infrastructure metrics. Its ability to track incidents and analyze machine data benefits network infrastructure, while distributed tracing and log analysis aid in tackling security threats. Organizations often integrate it for compliance and auditing purposes, enhancing visibility into network traffic and optimizing performance.

Splunk

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

ITRS Geneos vs. Splunk Observability Cloud

May 2025

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