Elastic Observability vs ITRS Geneos comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jun 28, 2023

We performed a comparison between Elastic Observability and ITRS Geneos for Valuable based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: The initial setup for Elastic Observability and ITRS Geneos differs in complexity, with Elastic Observability being more challenging due to its distributed nature. ITRS Geneos has a straightforward installation process and top-notch documentation, but it can still be complex and may require onsite support. The number of personnel needed for deployment is dependent on the organization's sizs.
  • Features: Elastic Observability has machine learning and custom development options, and is more economical and flexible. ITRS Geneos, on the other hand, has highly customizable monitoring and real-time capabilities, and is powerful and tailored to specific use cases. Both tools are stable and easy to use.
  • Pricing: Elastic Observability offers flexibility in pricing depending on usage and license, while ITRS Geneos' pricing is based on market demand and future utilization. Elastic Observability includes open source options and embedded components, while ITRS Geneos has additional add-ons that come with extra costs.
  • Service and Support: Elastic Observability is praised for their great tech support and comprehensive online community. ITRS Geneos also has excellent technical support and an effective ticketing system. However, some customers have experienced slow response times and suggest improvements.
  • ROI: Elastic Observability is a budget-friendly option that enhances visibility, streamlines data management, and decreases incidents. On the other hand, ITRS Geneos is a proactive tool that identifies potential problems, minimizes downtime, manages alerts, and aids in application maintenance.

Comparison Results: Elastic Observability offers machine learning, custom development, and easy data management. ITRS Geneos is highly customizable but needs improvement in deployment and cloud monitoring. Its setup can also be complex and require onsite support. Both products have reasonable pricing, but Elastic Observability is cost-effective and helps organizations achieve their objectives at a lower price, making it the preferred option.

To learn more, read our detailed Elastic Observability vs. ITRS Geneos Report (Updated: September 2023).
735,226 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution allows us to dig deep into data.""Good design and easy to use once implemented.""Elastic APM has plenty of features, such as the Elastic server for Kibana and many additional plugins. It's a comprehensive tool when used as a logging platform.""The solution is open-source and helps with back-end logging. It is also easy to handle.""The solution has been stable in our usage.""The most valuable feature of Elastic Observability is the text search.""The architecture and system's stability are simple.""I have built a mini business intelligence system based on Elastic Observability."

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"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable.""It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console.""I always appreciate Geneos's stability and ease of use.""One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support.""The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want.""The great advantage of this tool is real-time monitoring.""The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play.""One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

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Cons
"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira.""Elastic Observability is an excellent product for monitoring and visibility, but it lacks predictive analytics. Most solutions are aligned with the AIOps requirements, but this piece is missing in Elastic and should be included.""They need more skills in the market. There are not enough skills in the market. It is not pervasive enough on the market, in my opinion. In other words, there isn't a big enough user base.""If we had some pre-defined templates for observability that we could start using right away after deploying it – instead of having to build or to change some of the dashboards – that would be helpful.""Improving code insight related to infrastructure and network, particularly focusing on aspects such as firewalls, switches, routers, and testing would be beneficial.""There's a steep learning curve if you've never used this solution before.""Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage.""More web features could be added to the product."

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"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot.""Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities.""I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself.""Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs.""There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature.""ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos.""For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version.""ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

More ITRS Geneos Cons →

Pricing and Cost Advice
  • "So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."
  • "There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."
  • "Pricing is one of those situations where the more you use it, the more you pay."
  • "The price of Elastic Observability is expensive."
  • "Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."
  • "One needs to pay for the licenses, and it is an annual subscription model right now."
  • "Since we are a huge company, Elastic Observability is an affordable solution for us."
  • "We will buy a premium license after POC."
  • More Elastic Observability Pricing and Cost Advice →

  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."
  • "The pricing seems reasonable. We're happy enough with it."
  • "The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
  • "The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
  • "Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
  • "ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
  • "The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
  • "Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
  • More ITRS Geneos Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution is open-source and helps with back-end logging. It is also easy to handle.
    Top Answer:Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira.
    Top Answer:I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
    Top Answer:I can say it's not that cheap because the licensing is a little bit costly. So, definitely, we had to pay a certain amount to use it.
    Top Answer:Speaking about room for improvement, ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud. I definitely know that they have some monitoring extensions or plug-ins for the… more »
    Ranking
    Views
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    Comparisons
    9,582
    Reviews
    10
    Average Words per Review
    547
    Rating
    7.6
    Views
    4,276
    Comparisons
    2,424
    Reviews
    10
    Average Words per Review
    1,486
    Rating
    8.2
    Comparisons
    Also Known As
    Geneos
    Learn More
    Overview
    To effectively monitor and gain insights across your distributed systems, you need to have all your observability data in one stack. Break down silos by bringing together application, infrastructure, and user data into a unified solution for end-to-end observability and alerting.
    Rely on the most widely deployed observability platform available, built on the proven Elastic Stack (also known as the ELK Stack) to converge silos, delivering unified visibility and actionable insights.

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit https://www.itrsgroup.com/products/geneos

    Offer
    Learn more about Elastic Observability
    Learn more about ITRS Geneos
    Sample Customers
    PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    Top Industries
    REVIEWERS
    Computer Software Company30%
    Manufacturing Company20%
    Comms Service Provider10%
    Healthcare Company10%
    VISITORS READING REVIEWS
    Financial Services Firm22%
    Computer Software Company15%
    Healthcare Company7%
    Comms Service Provider7%
    REVIEWERS
    Financial Services Firm95%
    Computer Software Company3%
    Marketing Services Firm3%
    VISITORS READING REVIEWS
    Financial Services Firm74%
    Computer Software Company6%
    Comms Service Provider3%
    Non Profit2%
    Company Size
    REVIEWERS
    Small Business24%
    Midsize Enterprise12%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise12%
    Large Enterprise68%
    REVIEWERS
    Small Business11%
    Midsize Enterprise21%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business9%
    Midsize Enterprise5%
    Large Enterprise86%
    Buyer's Guide
    Elastic Observability vs. ITRS Geneos
    September 2023
    Find out what your peers are saying about Elastic Observability vs. ITRS Geneos and other solutions. Updated: September 2023.
    735,226 professionals have used our research since 2012.

    Elastic Observability is ranked 6th in Application Performance Monitoring (APM) and Observability with 13 reviews while ITRS Geneos is ranked 8th in Application Performance Monitoring (APM) and Observability with 10 reviews. Elastic Observability is rated 7.6, while ITRS Geneos is rated 8.2. The top reviewer of Elastic Observability writes "Allows us capture data in observability points, place it into a database, and analyze it". On the other hand, the top reviewer of ITRS Geneos writes "A stable solution, with real-time monitoring". Elastic Observability is most compared with Dynatrace, New Relic, AppDynamics, Sentry and Datadog, whereas ITRS Geneos is most compared with Dynatrace, Splunk Enterprise Security, AppDynamics, Grafana and Zabbix. See our Elastic Observability vs. ITRS Geneos report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors and best IT Infrastructure Monitoring vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.