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ITRS Geneos vs Marvis Virtual Network Assistant comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
37th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Application Performance Monitoring (APM) and Observability (33rd), IT Infrastructure Monitoring (28th)
Marvis Virtual Network Assi...
Ranking in Network Monitoring Software
54th
Average Rating
8.6
Reviews Sentiment
8.7
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.7%, up from 0.5% compared to the previous year. The mindshare of Marvis Virtual Network Assistant is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.7%
Marvis Virtual Network Assistant0.5%
Other98.8%
Network Monitoring Software
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
IhorShtanko - PeerSpot reviewer
Technical Consultant Of Juniper Networks Division at MUK
AI assistant has transformed network troubleshooting and now reduces downtime and support tickets
Marvis Virtual Network Assistant has resolved all problems that network administrators face, making it challenging to identify areas for improvement. Marvis provides good analytics, recommendations, and problem resolutions. One potential enhancement would be to add different languages for different countries because Marvis currently uses only English. For example, since I live in Ukraine, it would be beneficial to communicate with Marvis in Ukrainian because not all administrators know English.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool is highly customizable and can be tailored to your requirements."
"For getting out in front of a problem before it happens, it's absolutely superb."
"It's a great and powerful tool."
"The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining."
"The Geneos monitoring solution is a mature industry standard monitoring solution, and is present in over 90% of the invest banks in the city."
"ITRS is the best monitoring tool I have used so far."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."
"If you ask any questions about Marvis, it will respond immediately and use some solution. It will be very easy and save you time."
"I believe the pricing of Marvis Virtual Network Assistant is reasonable because it allows for a decrease in the quantity of network administrators needed and reduces operational costs."
"Marvis Virtual Network Assistant uses AI to find problems or to get information from devices."
 

Cons

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."
"A bit complex"
"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."
"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."
"The ITA, the post-incident analytics, could be improved."
"Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
"The main feature that needs work is the Dashboard designer. Currently we have to export metrics data in real-time into some other visualization tools in order to get better picture and have a bit more functional dashboard."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"One potential enhancement would be to add different languages for different countries because Marvis currently uses only English."
"It would be a good idea to integrate the solution to support other vendors besides Juniper."
"It should add real-time application visibility."
 

Pricing and Cost Advice

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"Pricing and licensing is based on the requirements."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"You will get the best price if you get a single global deal."
"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"Marvis Virtual Network Assistant is not an expensive solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
47%
Outsourcing Company
10%
Construction Company
7%
Manufacturing Company
6%
Healthcare Company
16%
Comms Service Provider
14%
Construction Company
13%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
What is your experience regarding pricing and costs for Marvis Virtual Network Assistant?
Not all customers use Marvis Virtual Network Assistant because it represents an additional cost as a subscription service. Mist Cloud is a microservices platform, and to use it, customers must purc...
What needs improvement with Marvis Virtual Network Assistant?
Marvis Virtual Network Assistant has resolved all problems that network administrators face, making it challenging to identify areas for improvement. Marvis provides good analytics, recommendations...
What is your primary use case for Marvis Virtual Network Assistant?
Marvis Virtual Network Assistant is primarily used for fast troubleshooting and identifying root problems across the entire network. It has decreased the quantity of tickets that customers can open...
 

Also Known As

Geneos
No data available
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Information Not Available
Find out what your peers are saying about ITRS Geneos vs. Marvis Virtual Network Assistant and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.