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Intercom Customer Communications Platform vs UserVoice comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Intercom Customer Communica...
Average Rating
9.0
Reviews Sentiment
7.5
Number of Reviews
1
Ranking in other categories
CRM Customer Engagement Centers (12th), CRM (29th), Social CRM (6th)
UserVoice
Average Rating
8.6
Number of Reviews
5
Ranking in other categories
Customer Feedback Management (14th)
 

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Intercom Customer Communications Platform is designed for CRM Customer Engagement Centers and holds a mindshare of 0.5%, up 0.2% compared to last year.
UserVoice, on the other hand, focuses on Customer Feedback Management, holds 9.6% mindshare, up 1.6% since last year.
CRM Customer Engagement Centers
Customer Feedback Management
 

Featured Reviews

Karan-Singh - PeerSpot reviewer
A good tool that can be used to capture inbound leads and manage all customer interactions
Sometimes, the solution lags and takes time to update something. If I put a specific tag on an inbound lead, it would take around five minutes for that tag to reflect throughout the solution for all the users. If my colleague and I are using the solution simultaneously and I create a tag for a specific lead, then that tag would not be visible to my colleague for about three to four minutes. Since the solution is great at capturing leads and giving me an overview of all the people interacting with our platform, I would love to see a CRM structure created. We can create a pipeline in the solution itself, and then it can give us that CRM experience.
it_user245436 - PeerSpot reviewer
The idea forum needs more features but the knowledge base is valuable.
Ticket insights The knowledge base It has helped us to improve our response time to users, thus giving them a better experience from support. The idea forum is lacking in features, it doesn’t allow you to attached files when commenting on an idea. I've used it for one year. No issues…
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Questions from the Community

What do you like most about Intercom Customer Communications Platform?
The live chat is pretty good because you can create a macro, which is a predefined input we can give customers.
What needs improvement with Intercom Customer Communications Platform?
Sometimes, the solution lags and takes time to update something. If I put a specific tag on an inbound lead, it would take around five minutes for that tag to reflect throughout the solution for al...
What is your primary use case for Intercom Customer Communications Platform?
We use the solution to capture leads and interact with them. Our company manages all the customer interactions through the solution.
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Comparisons

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Also Known As

Intercom
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Overview

 

Sample Customers

Expensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship
PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: May 2025.
850,747 professionals have used our research since 2012.