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Intercom Customer Communications Platform vs WORKetc comparison

Intercom and WORKetc are both solutions in the CRM category. Intercom is ranked #25 with an average rating of 9.5, while WORKetc is ranked #98. Intercom holds a 0.3% mindshare in CRM, compared to WORKetc’s 0.1% mindshare. Additionally, 100% of Intercom users are willing to recommend the solution, compared to 100% of WORKetc users who would recommend it.
Intercom Customer Communica...
Read 2 Intercom Customer Communications Platform reviews
  • 281 Views
  • 163 Comparison Views
100% willing to recommend
WORKetc
Read 3 WORKetc reviews
  • 100 Views
  • 88 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

WORKetc and Intercom are competing platforms focusing on customer communication and business management solutions. Intercom is deemed superior, driven mainly by its advanced features and perceived value justification.

Features: WORKetc provides comprehensive project management, billing, and CRM systems integrating seamlessly. Intercom offers powerful messaging capabilities, automation, and integration options. Despite both having robust features, Intercom's communication strengths give it a competitive edge.

Ease of Deployment and Customer Service: WORKetc offers straightforward deployment with extensive customer support, offering an accessible setup. Intercom's deployment demands higher initial investments in resources, but its customer service quality smoothens the process over time.

Pricing and ROI: WORKetc offers lower setup costs, making it a more budget-friendly option and provides a solid ROI through its all-in-one capabilities. Intercom, while having higher upfront costs, promises substantial ROI driven by its advanced features and efficient customer interactions. WORKetc remains attractive for cost-conscious buyers, while Intercom's long-term value proposition through enhanced customer engagement justifies its higher price for many.

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To learn more, read our detailed Intercom Customer Communications Platform vs. WORKetc Report (Updated: July 2025).
Buyer's Guide
Intercom Customer Communications Platform vs. WORKetc
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Intercom Customer Communica...
Ranking in CRM
25th
Average Rating
9.6
Reviews Sentiment
7.7
Number of Reviews
2
Ranking in other categories
CRM Customer Engagement Centers (10th), Social CRM (6th)
WORKetc
Ranking in CRM
98th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Intercom Customer Communications Platform is 0.3%, up from 0.2% compared to the previous year. The mindshare of WORKetc is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Kumar Abhishek Anand - PeerSpot reviewer
Customer support has improved significantly with seamless chat integration for quick resolutions
The feature we appreciate most about the Intercom Customer Communications Platform is the messenger functionality. We are able to integrate it into our application and provide support to customers directly through our application. The messenger works efficiently, allowing users to have conversations without entering their details repeatedly. There is conversation history available for each customer interaction, and they can access the help section within the chat itself. The Finn AI agent handles conversations both in chat and WhatsApp, which is particularly beneficial. Regarding automation tools, we have enabled the AI agent to answer customer queries instantly, reducing the need for constant staff presence. The AI agent quickly responds to customers and summarizes their issues, informing us when it cannot resolve a problem independently.
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it_user633570 - PeerSpot reviewer
The project and task management features are valuable.
Project and task management Finance and bill management CRM We use it as a team management tool and online service for billing and finance management, and contact management as well. We are waiting for a new UI design, and also I think that not having a mobile version is a weakness. I think I…
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Questions from the Community

What do you like most about Intercom Customer Communications Platform?
The live chat is pretty good because you can create a macro, which is a predefined input we can give customers.
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What needs improvement with Intercom Customer Communications Platform?
For the Intercom Customer Communications Platform, we are updating our knowledge base to help the AI read more proactively. It would be beneficial if there was a way to train the AI to better under...
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What is your primary use case for Intercom Customer Communications Platform?
When asked about AI tools and AI coding tools, we were using ChatGPT until recently. We switched to GitHub Copilot, which we have integrated into our IDE for software development purposes. Regardin...
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Comparisons

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Product Reports

Buyer's Guide
CRM Customer Engagement Centers
July 2025
Intercom Customer Communications Platform reportDownload Intercom Customer Communications Platform product report
Buyer's Guide
CRM
July 2025
WORKetc reportDownload WORKetc product report
 

Also Known As

Intercom
No data available
 

Overview

Intercom Customer Communications Platform enhances interactions by offering robust tools designed to streamline customer engagement and support, effectively catering to modern business communication needs.

Providing a comprehensive approach to customer interaction, Intercom facilitates seamless conversation management through its adaptable suite of messaging, logistical, and analytical features. Frequently utilized for customer support and marketing, its flexibility and user-friendly design encourage efficient communication. While offering valuable insights through analytics, some users note areas for improvement in customizability and pricing models, pointing towards a potential enhancement in fine-tuning its cost-effectiveness and adaptability to diverse business strategies.

What are the standout features of Intercom?
  • Live Chat: Immediate customer support through real-time messaging.
  • Automated Bot: Streamlines inquiries by handling routine questions.
  • Integration Capabilities: Connects seamlessly with third-party tools.
  • Inbox Management: Organizes conversations for efficient response.
What benefits and ROI should users look for?
  • Enhanced Customer Satisfaction: Faster resolutions lead to happier clients.
  • Improved Team Efficiency: Automation reduces manual workload.
  • Actionable Analytics: Data-driven insights optimize strategies.
  • Scalable Solutions: Adapts to growing business demands.

Industries such as e-commerce, SaaS, and tech-driven businesses often implement Intercom for its ability to provide personalized customer journeys. Its messaging platform excels in maintaining customer relationships and resolving issues quickly, which is crucial in these fast-paced sectors.

Intercom

WORKetc is the one cloud app solution for managing your business from end to end, whether you're at work, at home, or on the road.

With integrated CRM, project management, billing, time tracking, help desk, and more, WORKetc gives you a complete bird's eye view of the entire customer lifecycle -- from finding your customer all the way to providing post-sales support.

Forget the hassles and costs of switching between and subscribing to half a dozen different apps. WORKetc is the one software solution for your entire business.

WORKetc
 

Sample Customers

Expensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship
Information Not Available
Buyer's Guide
Intercom Customer Communications Platform vs. WORKetc
July 2025
Free Report: Intercom Customer Communications Platform vs. WORKetc
Find out what your peers are saying about Intercom Customer Communications Platform vs. WORKetc and other solutions. Updated: July 2025.
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