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Infor CloudSuite vs Oracle CRM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Infor CloudSuite
Ranking in CRM
21st
Average Rating
8.0
Number of Reviews
14
Ranking in other categories
ERP (15th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (5th), Product Configuration and Quoting (4th), Warehouse Management (3rd), Cloud HCM (10th), Financial Close Software (3rd)
Oracle CRM
Ranking in CRM
8th
Average Rating
7.8
Number of Reviews
37
Ranking in other categories
Marketing Automation (5th)
 

Featured Reviews

S Solomon Kumar - PeerSpot reviewer
Mar 31, 2023
Advanced forecasting and analysis capabilities
In terms of improvements, we can add new features that customers are demanding, such as service and quality improvements. For instance, we could have a model to predict the expected quality, which can be imported and developed as a new feature. We can improve quality features, and there is room for enhancement. Additionally, we can also improve service-related features by adding new functionalities. Each department has its workflow. But there is a hierarchy for pricing, and managers should be approached in such cases. So, there can be a more stabilized way of having a single point of contact to approach at any time. It is already there, but some more enhancements would be good. Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle. Some more workloads need to be done to integrate those tools, and we can have some enhancements on integration. ION is a very good tool, and we use web services already. The old system of using RESTful APIs has been eradicated, and the super approval trial is good. So, this tool is a refined way of working with services where it integrates any third-party tool. But, some of the older versions may need additional adjustments to integrate properly.
ManassehAfoh - PeerSpot reviewer
Aug 3, 2023
Helps to understand customer journey better
We use Oracle CRM for customer segmentation.  Oracle CRM helped us better understand the customer journey.  I like the tool's ability to handle lots of data. It is well documented and throws off errors in areas that you need to pay attention to.  Though Oracle CRM's support has a good reaction…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production."
"It is a very scalable solution."
"The product's most valuable feature is production planning. It is one of the core features."
"From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc."
"It is a complete wave management system to increase processing efficiency."
"The solution is particularly effective for ERP. The automation of emails is a valuable feature for me. The solution is stable. The solution is scalable. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently. The initial setup was straightforward. I recommend the solution."
"It is a scalable solution."
"The customization capabilities of CloudSuite Industrial are also there."
"Oracle CRM is a stable solution."
"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."
"I find the reporting features impactful."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"Technical support is very fast. It's customer friendly."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"It is very simple."
 

Cons

"It takes time to properly learn what the product can do."
"Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution."
"There should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on."
"The platform's distribution features need enhancement."
"The solution's support service could be better."
"Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual."
"They could include marketing automation for the product."
"For the quality department, there is a module called quality, and I feel it has to be a little bit simplified."
"With Oracle CRM, people report some usual downtime and frequent outages."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"Oracle CRM can improve integration and performance."
"The initial setup is complex, it could be improved to be more simplified."
"I would like to see the UI improved ."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
 

Pricing and Cost Advice

"The product is expensive. I rate the pricing a five out of ten."
"I feel it is not very cheap, very economical but also not very expensive."
"The platform's pricing depends on the specific number of users."
"The pricing is not built on a standard model."
"For on-premise installations, the licensing is yearly."
"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."
"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."
"It is a cost-effective solution."
"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."
"The solution is expensive."
"The product’s pricing is very high."
"Compared to alternative solutions Oracle CRM is expensive."
"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."
"It is not cheap. It is more suitable for big companies."
"There is a license required to use this solution. The price is reasonable for a CRM."
"There are licenses needed to use this solution and they are managed by our product team."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Educational Organization
12%
Manufacturing Company
9%
Healthcare Company
8%
Computer Software Company
13%
Financial Services Firm
11%
University
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
What do you like most about Oracle CRM?
The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...
What is your experience regarding pricing and costs for Oracle CRM?
In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool.
What needs improvement with Oracle CRM?
An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases...
 

Also Known As

SyteLine
Market2Lead
 

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Overview

 

Sample Customers

PRIDE Industries
Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
Find out what your peers are saying about Infor CloudSuite vs. Oracle CRM and other solutions. Updated: September 2024.
805,335 professionals have used our research since 2012.