ilert AI provides a proactive incident management tool enhancing reliability for IT operations teams by automating workflows and reducing response times. Designed for efficient alert handling, it ensures uninterrupted business continuity and operational resilience.
ilert AI is tailored for organizations seeking to streamline their incident responses. Its capabilities in automating alerts and integrating seamlessly with existing IT infrastructure make it invaluable for maintaining operational performance. The platform offers notification management, on-call scheduling, and incident tracking from inception to resolution. Users find it adaptable but note room for improvement in its reporting and analytics features, suggesting enhancements could drive further value.
What are ilert AI's key features?
- Intelligent Alerting: Automates notifications based on predefined criteria, ensuring timely resolution.
- On-Call Scheduling: Simplifies planning with an intuitive interface and flexible overrides for team management.
- Seamless Integrations: Connects effortlessly with monitoring services and communication tools for streamlined operations.
- Incident Tracking: Provides real-time status updates, ensuring accountability and visibility across teams.
What benefits should users expect to find in reviews?
- Efficient Response Times: Accelerates incident resolution, minimizing downtime and service disruptions.
- Enhanced Collaboration: Fosters teamwork through integrated communication tools, improving incident management.
- Reduced Operational Costs: Automates manual tasks, allowing teams to focus on critical priorities and goals.
In industries like healthcare or finance, where downtime can have significant repercussions, ilert AI's automated workflows and integration capabilities ensure systems remain operational. Its adaptability allows it to meet industry-specific challenges, providing reliable incident management tailored to specific environments.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
- 650+ integrations
- Alerting
- Native apps with push notifications
- On-call duty scheduling
- Automatic escalation of alerts
- Reliable, distributed architecture
- Incident reporting
- Real-time monitoring
- Network analysis
- Issue tracking
- Access controls/permissions
- Service Level Agreement (SLA) management
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
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Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.
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Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.
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Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.
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Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.
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CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
