IFS Cloud Platform vs Ivanti Neurons for ITSM comparison

IFS and Ivanti are both solutions in the Help Desk Software category. IFS is ranked #12 with an average rating of 8.0, while Ivanti is ranked #10 with an average rating of 8.3. IFS holds a 1.7% mindshare in HDS, compared to Ivanti’s 2.5% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 91% of Ivanti users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

548 Views
63 Comparison Views

87% willing to recommend

Ivanti Neurons for ITSM

Read 16 Ivanti Neurons for ITSM reviews

902 Views
114 Comparison Views

91% willing to recommend

IFS Cloud Platform

Ivanti Neurons for ITSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and Ivanti Neurons for ITSM are major players in the IT management sector. IFS Cloud often receives accolades for its comprehensive features and user satisfaction, particularly for complex business needs, while Ivanti is highly regarded for IT service management capabilities and automation, making it a favorite among ITSM-centric organizations.

Features: IFS Cloud Platform offers a robust pricing matrix that supports complex pricing strategies tailored to individual client needs, maximizing profits. Its warehouse functionality allows seamless operations across multiple businesses in a shared environment. Additionally, IFS's architecture provides easy integration with enterprise software. On the other hand, Ivanti Neurons for ITSM features advanced service management with automated workflows and a strong CMDB integration. It is designed for centralized IT service management with a powerful service view CMDB.

Room for Improvement: IFS Cloud Platform users have identified the need for improved usability, more flexible customization, easier reporting, and enhanced integration with emerging technologies like IoT. Ivanti Neurons for ITSM could improve by simplifying its interface, enhancing self-service customization, and expanding integration opportunities with other vendors.

Ease of Deployment and Customer Service: IFS Cloud Platform provides a range of deployment options, including on-premises, hybrid, and public cloud settings. Its user-led technical support, however, would benefit from faster response times and better documentation. Ivanti Neurons for ITSM offers flexible deployment choices and is known for its excellent technical support, providing streamlined assistance for clients needing configuration and advice.

Pricing and ROI: IFS Cloud Platform offers competitive pricing options based on company size and needs, yielding significant ROI despite the requirement for a comprehensive cost agreement upfront. Ivanti Neurons for ITSM operates on a subscription model that is appealing to larger organizations through custom service bundles, although the upfront costs may be challenging for smaller businesses. Ivanti's pricing balances affordability with advanced features, offering attractive ROI over time.

To learn more, read our detailed IFS Cloud Platform vs. Ivanti Neurons for ITSM Report (Updated: May 2025).

Buyer's Guide

IFS Cloud Platform vs. Ivanti Neurons for ITSM

May 2025

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Helped 857,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

11th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (21st), Customer Experience Management (7th), Field Service Management (2nd), ERP (12th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (9th), IT Asset Management (10th), License Management (2nd)

Ivanti Neurons for ITSM

Ranking in Help Desk Software

10th

Ranking in IT Service Management (ITSM)

6th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.7%, up from 1.0% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 2.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Anoir LOUHICHI

Consultant ITSM at Easydesk

Integration flexibility and informative dashboards enable effective workflow management

Ivanti Neurons allows me to adjust our workflow according to our needs. It offers flexibility, integration with our solution, sends alerts, and provides information about service availability. The tool also allows me to manage partners and deal with recurrent incidents and errors. The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."

"The solution overall is very versatile and flexible, especially compared to other products."

"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."

More IFS Cloud Platform pros

"This is an excellent alternative to ServiceNow for smaller companies."

"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."

"The integrations are quite simple and clear."

"The solution's installation depends on its customization. It is easy."

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."

"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."

"The solution is easy to use and has a user-friendly interface"

More Ivanti Neurons for ITSM pros

Cons

"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."

"Aspects of HR and payroll could be better."

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

"Technical support could be improved."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

More IFS Cloud Platform cons

"The patching for non-Windows OSes such as Linux is poor."

"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."

"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"There's a lack of integration with other products. This needs to be improved."

"They could provide product integration with popular platforms."

"Configuration requirements are extensive, even in basic Service Desk processes."

"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."

More Ivanti Neurons for ITSM cons

Pricing and Cost Advice

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"Pricing is an area that could be improved. They could be more competitive."

"Licensing is on an annual basis, with no additional costs."

"The product is reasonably priced."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"There's an additional yearly cost for support."

More IFS Cloud Platform pricing and cost advice

"The price is on the higher side. The support is included in the standard licensing fees."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The product is affordable for small businesses."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

Energy/Utilities Company

Financial Services Firm

Computer Software Company

14%

Financial Services Firm

12%

Government

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

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What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

See all answers

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

See all answers

What needs improvement with Ivanti Neurons for ITSM?

There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.

See all answers

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Compared 9% of the time

ServiceNow vs IFS Cloud Platform

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Compared 10% of the time

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Compared 9% of the time

JIRA Service Management vs Ivanti Neurons for ITSM

Compared 9% of the time

Vision Helpdesk vs Ivanti Neurons for ITSM

Compared 8% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

June 2025

Download IFS Cloud Platform product report

Buyer's Guide

Ivanti Neurons for ITSM

June 2025

Download Ivanti Neurons for ITSM product report

Also Known As

IFS Applications, Assyst, IFS Cloud

HEAT Service Management

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Buyer's Guide

IFS Cloud Platform vs. Ivanti Neurons for ITSM

May 2025

Free Report: IFS Cloud Platform vs. Ivanti Neurons for ITSM

Find out what your peers are saying about IFS Cloud Platform vs. Ivanti Neurons for ITSM and other solutions. Updated: May 2025.

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