IFS Cloud Platform vs Ivanti Neurons for ITSM comparison

IFS and Ivanti are both solutions in the Help Desk Software category. IFS is ranked #16 with an average rating of 7.8, while Ivanti is ranked #12 with an average rating of 8.3. IFS holds a 1.8% mindshare in HDS, compared to Ivanti’s 2.2% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 92% of Ivanti users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

4,869 Views
779 Comparison Views

87% willing to recommend

Ivanti Neurons for ITSM

Read 17 Ivanti Neurons for ITSM reviews

1,297 Views
1,038 Comparison Views

92% willing to recommend

IFS Cloud Platform

Ivanti Neurons for ITSM

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and Ivanti Neurons for ITSM are major players in the IT management sector. IFS Cloud often receives accolades for its comprehensive features and user satisfaction, particularly for complex business needs, while Ivanti is highly regarded for IT service management capabilities and automation, making it a favorite among ITSM-centric organizations.

Features: IFS Cloud Platform offers a robust pricing matrix that supports complex pricing strategies tailored to individual client needs, maximizing profits. Its warehouse functionality allows seamless operations across multiple businesses in a shared environment. Additionally, IFS's architecture provides easy integration with enterprise software. On the other hand, Ivanti Neurons for ITSM features advanced service management with automated workflows and a strong CMDB integration. It is designed for centralized IT service management with a powerful service view CMDB.

Room for Improvement: IFS Cloud Platform users have identified the need for improved usability, more flexible customization, easier reporting, and enhanced integration with emerging technologies like IoT. Ivanti Neurons for ITSM could improve by simplifying its interface, enhancing self-service customization, and expanding integration opportunities with other vendors.

Ease of Deployment and Customer Service: IFS Cloud Platform provides a range of deployment options, including on-premises, hybrid, and public cloud settings. Its user-led technical support, however, would benefit from faster response times and better documentation. Ivanti Neurons for ITSM offers flexible deployment choices and is known for its excellent technical support, providing streamlined assistance for clients needing configuration and advice.

Pricing and ROI: IFS Cloud Platform offers competitive pricing options based on company size and needs, yielding significant ROI despite the requirement for a comprehensive cost agreement upfront. Ivanti Neurons for ITSM operates on a subscription model that is appealing to larger organizations through custom service bundles, although the upfront costs may be challenging for smaller businesses. Ivanti's pricing balances affordability with advanced features, offering attractive ROI over time.

To learn more, read our detailed IFS Cloud Platform vs. Ivanti Neurons for ITSM Report (Updated: December 2025).

Buyer's Guide

IFS Cloud Platform vs. Ivanti Neurons for ITSM

December 2025

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Helped 879,259 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

16th

Ranking in IT Service Management (ITSM)

14th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (25th), Customer Experience Management (8th), Field Service Management (2nd), ERP (15th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (12th), IT Asset Management (11th), License Management (2nd)

Ivanti Neurons for ITSM

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

13th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.4% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 2.2%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Ivanti Neurons for ITSM	2.2%
IFS Cloud Platform	1.8%
Other	96.0%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"We could quickly understand what was going on and what the customer wanted to do."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

"The workflow of the solution is very good."

"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."

"Feature-wise, I like the way it provides inventory details...It is a stable solution."

More IFS Cloud Platform pros

"It is easy to set up."

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

"The solution is easy to use and has a user-friendly interface"

"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."

"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."

"This is an excellent alternative to ServiceNow for smaller companies."

"Everything in Ivanti Neurons for ITSM is excellent, and they are doing their best."

"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."

More Ivanti Neurons for ITSM pros

Cons

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"Aspects of HR and payroll could be better."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

More IFS Cloud Platform cons

"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."

"I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited."

"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."

"Support needs improvement in terms of responsiveness and timeliness."

"The user interface must be made simpler and more effective."

"They could provide product integration with popular platforms."

"There's a lack of integration with other products. This needs to be improved."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

More Ivanti Neurons for ITSM cons

Pricing and Cost Advice

"Licensing is on an annual basis, with no additional costs."

"There's an additional yearly cost for support."

"It is better to buy implementation services from IFS than from partners"

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"Pricing is an area that could be improved. They could be more competitive."

"We pay for a license to use the solution, which is not very expensive."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

More IFS Cloud Platform pricing and cost advice

"The price is on the higher side. The support is included in the standard licensing fees."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The product is affordable for small businesses."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Energy/Utilities Company

Comms Service Provider

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	6

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

See all answers

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

See all answers

What needs improvement with Ivanti Neurons for ITSM?

Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool. I am not sure if there i...

See all answers

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Product Reports

Buyer's Guide

IFS Cloud Platform

December 2025

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Buyer's Guide

Ivanti Neurons for ITSM

December 2025

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Also Known As

IFS Applications, Assyst, IFS Cloud

HEAT Service Management

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Buyer's Guide

IFS Cloud Platform vs. Ivanti Neurons for ITSM

December 2025

Free Report: IFS Cloud Platform vs. Ivanti Neurons for ITSM

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