IFS Cloud Platform vs Ivanti Neurons for ITSM comparison

IFS and Ivanti are both solutions in the Help Desk Software category. IFS is ranked #12 with an average rating of 8.0, while Ivanti is ranked #10 with an average rating of 8.4. IFS holds a 1.8% mindshare in HDS, compared to Ivanti’s 2.2% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 91% of Ivanti users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

4,435 Views
665 Comparison Views

87% willing to recommend

Ivanti Neurons for ITSM

Read 16 Ivanti Neurons for ITSM reviews

1,180 Views
944 Comparison Views

91% willing to recommend

IFS Cloud Platform

Ivanti Neurons for ITSM

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and Ivanti Neurons for ITSM are major players in the IT management sector. IFS Cloud often receives accolades for its comprehensive features and user satisfaction, particularly for complex business needs, while Ivanti is highly regarded for IT service management capabilities and automation, making it a favorite among ITSM-centric organizations.

Features: IFS Cloud Platform offers a robust pricing matrix that supports complex pricing strategies tailored to individual client needs, maximizing profits. Its warehouse functionality allows seamless operations across multiple businesses in a shared environment. Additionally, IFS's architecture provides easy integration with enterprise software. On the other hand, Ivanti Neurons for ITSM features advanced service management with automated workflows and a strong CMDB integration. It is designed for centralized IT service management with a powerful service view CMDB.

Room for Improvement: IFS Cloud Platform users have identified the need for improved usability, more flexible customization, easier reporting, and enhanced integration with emerging technologies like IoT. Ivanti Neurons for ITSM could improve by simplifying its interface, enhancing self-service customization, and expanding integration opportunities with other vendors.

Ease of Deployment and Customer Service: IFS Cloud Platform provides a range of deployment options, including on-premises, hybrid, and public cloud settings. Its user-led technical support, however, would benefit from faster response times and better documentation. Ivanti Neurons for ITSM offers flexible deployment choices and is known for its excellent technical support, providing streamlined assistance for clients needing configuration and advice.

Pricing and ROI: IFS Cloud Platform offers competitive pricing options based on company size and needs, yielding significant ROI despite the requirement for a comprehensive cost agreement upfront. Ivanti Neurons for ITSM operates on a subscription model that is appealing to larger organizations through custom service bundles, although the upfront costs may be challenging for smaller businesses. Ivanti's pricing balances affordability with advanced features, offering attractive ROI over time.

To learn more, read our detailed IFS Cloud Platform vs. Ivanti Neurons for ITSM Report (Updated: September 2025).

Buyer's Guide

IFS Cloud Platform vs. Ivanti Neurons for ITSM

September 2025

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Helped 867,370 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

11th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (20th), Customer Experience Management (6th), Field Service Management (1st), ERP (12th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (9th), IT Asset Management (10th), License Management (2nd)

Ivanti Neurons for ITSM

Ranking in Help Desk Software

10th

Ranking in IT Service Management (ITSM)

7th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.1% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 2.2%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Ivanti Neurons for ITSM	2.2%
IFS Cloud Platform	1.8%
Other	96.0%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Anoir LOUHICHI

Consultant ITSM at Easydesk

Integration flexibility and informative dashboards enable effective workflow management

Ivanti Neurons allows me to adjust our workflow according to our needs. It offers flexibility, integration with our solution, sends alerts, and provides information about service availability. The tool also allows me to manage partners and deal with recurrent incidents and errors. The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"The solution overall is very versatile and flexible, especially compared to other products."

"The most valuable feature is the distribution module."

"The product is quite flexible."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

More IFS Cloud Platform pros

"The solution's technical support is excellent. I rate the technical support a ten out of ten."

"Ivanti Neurons allows me to adjust our workflow according to our needs."

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."

"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically."

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."

"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."

More Ivanti Neurons for ITSM pros

Cons

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."

"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."

"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"There should be some improvements in the predefined templates in IFS Applications."

More IFS Cloud Platform cons

"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."

"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."

"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."

"The user interface must be made simpler and more effective."

"The patching for non-Windows OSes such as Linux is poor."

"Support needs improvement in terms of responsiveness and timeliness."

"We'd like more integration with solutions like SolarWinds."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

More Ivanti Neurons for ITSM cons

Pricing and Cost Advice

"Pricing is an area that could be improved. They could be more competitive."

"Licensing is on an annual basis, with no additional costs."

"The product is reasonably priced."

"It is better to buy implementation services from IFS than from partners"

"We pay for a license to use the solution, which is not very expensive."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

More IFS Cloud Platform pricing and cost advice

"The product is affordable for small businesses."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The price is on the higher side. The support is included in the standard licensing fees."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	5

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

See all answers

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

See all answers

What needs improvement with Ivanti Neurons for ITSM?

There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.

See all answers

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Compared 7% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 7% of the time

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Compared 7% of the time

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Compared 7% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

September 2025

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Buyer's Guide

Ivanti Neurons for ITSM

September 2025

Download Ivanti Neurons for ITSM product report

Also Known As

IFS Applications, Assyst, IFS Cloud

HEAT Service Management

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Buyer's Guide

IFS Cloud Platform vs. Ivanti Neurons for ITSM

September 2025

Free Report: IFS Cloud Platform vs. Ivanti Neurons for ITSM

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