

CyberArk Identity and One Identity Safeguard are key players in the identity and access management (IAM) domain, with a focus on IAM and privileged access management (PAM). CyberArk Identity stands out in IAM with its advanced features, while One Identity Safeguard excels in PAM due to its robust session monitoring and password management features.
Features: CyberArk Identity features strong access control, seamless SSO and MFA, and extensive integration capabilities. It supports identity governance and is particularly strong in financial sector security. One Identity Safeguard offers robust password vaulting, real-time session monitoring, and detailed session recording, ensuring comprehensive security and audit readiness. Its integration flexibility and session management are also highly valued.
Room for Improvement: CyberArk Identity could improve its MDM capabilities, integration support, and simplify both initial setup and UI. Scalability and functionality across diverse platforms remain challenging. One Identity Safeguard needs enhancements in UI intuitiveness, integration with third-party tools, and performance optimization for handling session logs. Streamlined policy management and reporting functionalities are sought after by users.
Ease of Deployment and Customer Service: CyberArk Identity supports all deployment models, including public, private, and hybrid clouds, offering flexibility. However, it occasionally receives mixed reviews regarding support responsiveness. One Identity Safeguard is often deployed on-premises with some hybrid integrations, offering complex yet well-supported deployments with commendable technical assistance. Generally, users find One Identity Safeguard's customer support more responsive.
Pricing and ROI: CyberArk Identity is noted for its higher cost, aligning with its broad features and reputation, with users reporting strong ROI through time savings and enhanced security. One Identity Safeguard is similarly premium-priced, offering robust security for good return. Both pricing models are considered fair for enterprise standards, though CyberArk Identity's cost may be seen as higher, both viewed as strategic security investments.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
It has also reduced the time spent on password management, saving our team time in managing privileged accounts, and is helping with automation that reduces manual efforts.
Instead of manually reconstructing activity, everything is already logged and searchable, which has improved response time during internal reviews.
After implementing One Identity Safeguard, we saw a significant drop in manual tasks including password handling, privileged access approvals, and incident troubleshooting.
They resolved the problem immediately after I reported it, on the same day, within one hour.
They respond immediately when requests are raised, and they are always available for priority one tickets.
I received prompt responses and support, which I would rate as very good.
Documentation and knowledge base resources are also useful for resolving common issues and understanding product features, making customer support reliable and meeting enterprise expectations.
The customer team is knowledgeable and technically strong, especially when dealing with configuration issues, session monitoring, or password-related queries.
I sometimes need escalations to reach expertise.
We can use it on different phones and computers, demonstrating its scalability.
When delving deep into the concepts, there is a lot to address and learn, especially when facing real-time scenarios.
You can scale it out pretty easily, and you can implement it very small.
The scalability of One Identity Safeguard is perfect, scoring ten out of ten.
The system can distribute tasks across nodes, improving performance as demand grows.
The platform is designed to support horizontal scaling, so adding capacity is relatively straightforward without redesigning the entire architecture.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
When you have it in the cloud, you have CyberArk every time you need it.
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
With proper sizing and high availability configuration, the system handles multiple concurrent sessions efficiently, making it a dependable and stable platform suitable for enterprise environments.
It appears designed as a dependable enterprise-grade solution, reflecting well in its production performance.
I would rate it a nine out of ten for stability.
It would be helpful if they released a generalized document for processes such as migration.
Integration or deployment is extremely difficult for CyberArk Identity.
There's a need to enhance network performance.
Better real-time monitoring, clearer authentication error reporting, and simpler troubleshooting tools in One Identity Safeguard would be helpful, especially when working in large and complex environments.
For some configurations on the SPS side, if I need to make changes, such as for DNS servers, I must redeploy the machine.
There are many steps. We are still in the onboarding phase, and it seems very manual.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
It is one of those where the more you buy, the cheaper it is.
It is cheaper than CyberArk.
Regarding pricing, it may appear slightly on the higher side initially compared to some alternatives, but when we evaluate it against the security benefits, compliance support, and risk reduction, it proves to be cost-effective in the long run.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
The two-factor authentication is very important, but the fact that every account is being regenerated every time we use it is the most important security feature for us.
It is the most powerful access management system.
The auditing and approval mechanisms are features we did not have before and are greatly appreciated.
Automatic credential rotation helps our team by removing the need for manual changes to privileged passwords, reducing the risk of stale or shared credentials and ensuring that every access is controlled and compliant.
The password vault has been a game changer because it provides a secure and controlled way to store, manage, and rotate sensitive credentials without exposing them to users.
| Product | Mindshare (%) |
|---|---|
| One Identity Safeguard | 2.2% |
| CyberArk Identity | 1.0% |
| Other | 96.8% |


| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 4 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 78 |
| Midsize Enterprise | 27 |
| Large Enterprise | 33 |
CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.
CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.
According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.
IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.
One Identity Safeguard manages and monitors privileged access, enhancing security with features like automatic session recording, real-time monitoring, and credential rotation. It integrates seamlessly, supports compliance with audit trails, and improves operational efficiency across organizations. This robust platform significantly bolsters security protocols while controlling sensitive operations.
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