

SailPoint Identity Security Cloud and CyberArk Identity are two leading competitors in the identity management market. SailPoint shines with its ease of configuration and a comprehensive range of out-of-the-box connectors, making it ideal for efficient provisioning and governance. Meanwhile, CyberArk Identity offers superior security capabilities, including adaptive MFA and session monitoring, positioning it as a leader in identity protection.
Features: SailPoint supports a variety of connectors for seamless integration with numerous applications. It offers robust automation capabilities and simplifies complex provisioning tasks, enhancing governance and compliance. CyberArk Identity excels with strong security features like password rotation, Secure Web Sessions, and session monitoring to safeguard administrative accounts.
Room for Improvement: SailPoint users suggest better automation of configuration options to reduce the need for manual intervention. Enhancing flexibility in configuration is also recommended. CyberArk Identity could simplify its setup and integration process and streamline its security features for improved usability. Both platforms would benefit from faster and more precise support services.
Ease of Deployment and Customer Service: SailPoint is recognized for its reliable deployment in diverse environments, with good technical support. However, some users report delays in support escalations. CyberArk Identity can be deployed across various environments, but its setup is complex. While customer service is generally praised, users desire more cohesive feature integration.
Pricing and ROI: SailPoint is perceived as costly, especially for small to medium businesses, due to its price model based on identities and modules. Nevertheless, it delivers ROI through automation and comprehensive governance. CyberArk Identity, priced at a higher tier, offers security benefits that justify its cost, providing ROI through strong security measures that aid in compliance and risk reduction.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
They resolved the problem immediately after I reported it, on the same day, within one hour.
They respond immediately when requests are raised, and they are always available for priority one tickets.
I received prompt responses and support, which I would rate as very good.
SailPoint's team consists of specialists who handle tickets without needing to depend on other teams.
Sometimes, the support is slow, and they often suggest resorting to expert services.
Technical support is very good.
We can use it on different phones and computers, demonstrating its scalability.
When delving deep into the concepts, there is a lot to address and learn, especially when facing real-time scenarios.
You can scale it out pretty easily, and you can implement it very small.
The solution scales well as long as we provide the necessary resources.
The solution is scalable and can be upgraded to accommodate increased user counts.
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
When you have it in the cloud, you have CyberArk every time you need it.
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
IdentityIQ deserves a rating of 12 out of ten for stability.
The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.
It would be helpful if they released a generalized document for processes such as migration.
Integration or deployment is extremely difficult for CyberArk Identity.
There's a need to enhance network performance.
SailPoint lacks some features like privileged account management and access management features found in products like Okta.
I find raising a ticket to be too complex, which could be improved for better user-friendliness.
We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
SailPoint is cheaper than ServiceNow, which is very expensive.
The pricing of SailPoint could be better.
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
The two-factor authentication is very important, but the fact that every account is being regenerated every time we use it is the most important security feature for us.
It is the most powerful access management system.
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
The solution can be customized to adapt the workflow to our industry, offering considerable flexibility.
From a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors.
| Product | Mindshare (%) |
|---|---|
| SailPoint Identity Security Cloud | 9.2% |
| CyberArk Identity | 2.0% |
| Other | 88.8% |

| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 4 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 8 |
| Large Enterprise | 43 |
CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.
CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.
According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.
IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.
SailPoint Identity Security Cloud is known for its user-friendly interface, high-level automation, and a wide range of pre-built connectors, making it flexible for workflow customization and robust identity lifecycle management with AI integration.
SailPoint Identity Security Cloud provides strong security features such as provisioning and certification, enhanced by AI and machine learning. It effectively manages user access, roles, and governance across environments. The platform offers scalability, comprehensive documentation, and seamless integration with third-party solutions. Despite its high cost and complex configuration, it is designed to meet enterprise needs in application provisioning, access management, and lifecycle management. Cloud and on-premises deployments are supported.
What are the key features of SailPoint Identity Security Cloud?
What benefits can users expect when evaluating SailPoint Identity Security Cloud?
SailPoint Identity Security Cloud is employed across industries for application provisioning and identity access management, supporting onboarding, offboarding, and role management. It addresses the needs of cloud and on-premises environments, providing centralized control and compliance assistance for account administration in enterprises.
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