ThousandEyes and Icinga compete in the field of network monitoring solutions, with ThousandEyes often considered superior due to its user-friendly interface and comprehensive network insights.
Features: ThousandEyes provides comprehensive monitoring capabilities with application visibility and end-to-end network monitoring. It identifies problems in network paths and provides detailed insights into cloud providers and ISPs. Icinga offers a distributed monitoring solution with an open-source structure, excellent automation, and customization options with a wide range of plugins. Its event handler feature supports self-healing capabilities.
Room for Improvement: ThousandEyes could improve integration with various dashboard solutions and expand monitoring capabilities to more network devices. Its application-level monitoring and user-friendliness need refinement. Icinga needs enhancements in user experience, mainly in dashboard functionalities and remote monitoring capabilities, as well as improved cloud monitoring features and simplified management processes.
Ease of Deployment and Customer Service: ThousandEyes and Icinga are primarily on-premises solutions, with ThousandEyes offering hybrid cloud options. ThousandEyes is noted for excellent customer support, consistently praised for its responsiveness and problem-solving abilities. Icinga's community-driven support is helpful but lacks the structured service of commercial software, leading to a reliance on community knowledge.
Pricing and ROI: ThousandEyes is expensive but promises good ROI through effective problem-solving and network performance improvements. The pricing model suits larger organizations but could be costly for smaller companies. Icinga is a cost-effective open-source solution, accessible for smaller businesses, though manual upkeep and resource investments might offset its low initial cost. Its benefits require significant time and technical investment.
| Product | Market Share (%) |
|---|---|
| ThousandEyes | 2.8% |
| Icinga | 2.2% |
| Other | 95.0% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 4 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
Icinga is a robust tool for monitoring IT infrastructure, known for its distributed monitoring capabilities and seamless integration with multiple platforms. It efficiently observes servers, network devices, and environments like Linux and Windows, enabling proactive issue identification and resource management.
With a focus on task delegation and clustering, Icinga offers an intuitive interface through its GUI and Icinga Director, simplifying configuration. The extensive plugin library supports diverse technologies, while the API allows automation with tools like Terraform and Ansible. Despite its strengths, users report challenges with data display in the GUI, a need for improved dashboards, and complex configuration processes. Users benefit from its SNMP alerts, email notifications, and automated incident handling, making it essential for managed service environments and enterprises.
What are the key features of Icinga?Icinga is widely adopted in IT environments for monitoring servers, networks, and applications across industries such as finance, healthcare, and technology. Its ability to integrate with various operating systems and automation platforms makes it a versatile choice for industries prioritizing comprehensive surveillance and proactive management of their infrastructure.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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