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IBM Maximo vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Maximo
Average Rating
8.2
Number of Reviews
32
Ranking in other categories
Enterprise Asset Management (EAM) (1st), Billing Software (5th)
PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
53
Ranking in other categories
Process Automation (5th), IT Alerting and Incident Management (1st), AIOps (7th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

IBM Maximo and PagerDuty Operations Cloud aren’t in the same category and serve different purposes. IBM Maximo is designed for Enterprise Asset Management (EAM) and holds a mindshare of 15.2%, down 28.9% compared to last year.
PagerDuty Operations Cloud, on the other hand, focuses on IT Alerting and Incident Management, holds 13.1% mindshare, down 21.7% since last year.
Enterprise Asset Management (EAM) Mindshare Distribution
ProductMindshare (%)
IBM Maximo15.2%
Oracle Enterprise Asset Management8.5%
IFS Cloud Platform7.3%
Other69.0%
Enterprise Asset Management (EAM)
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud13.1%
Opsgenie9.1%
Rootly7.1%
Other70.7%
IT Alerting and Incident Management
 

Featured Reviews

Antony Mishra - PeerSpot reviewer
Java Software Engineer at GPA
Asset management has become streamlined and decision-making is now driven by lifecycle data
The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.
NS
Senior SRE at IBM
Automated incident workflows have transformed on-call operations and improved response times
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect is the level of flexibility Maximo provides because it is more code-based and more Java-based, so our development team and support partners are able to customize and relatively easily tailor it to our needs."
"The most valuable feature is asset management maintenance as well as asset management overall."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"The most valuable features are the ability to create work orders and preventative maintenance."
"Even if we do not look at the full software and we look at smaller use cases within the software, the ROI is often quite substantial."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"Its capabilities let us organize our work."
"This is the Cadillac of asset management applications."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"Notification is the most valuable feature."
"For a corporate tool – it acts as a 3rd party for a simple wake up tool."
"It is a great product for routing tickets and alerts, so it saves invaluable time."
"It is one of the most critical things you can do in your infrastructure, and it is a no-brainer, just do it."
"My advice to others looking into using PagerDuty Operations Cloud is that it is one of the best tools in the market for production support and SRE engineers."
"PagerDuty is of central importance to the continued smooth function of my company and its IT-related infrastructure and applications."
"PagerDuty Operations Cloud is the best tool available, and I can confidently say it is the best tool for all aspects, not just incident management or escalation, but for all analytical functions as well."
 

Cons

"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"Revision management of file attachments."
"The latest version is slow due to the power it requires."
"​Maximo is a big system, so the initial setup is complex."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"Because of their competitiveness and their enterprise nature, the small companies are unable to do it."
"They need to sort out the date / time function when the time zones switch over from Normal to Daylight savings, and vise versa."
"I’d like to see some kind of supervising element, the functionality to resolve and allow people to be alerted for supervisors. I don’t think that they are going to address this."
"Because of the way you have to structure the rosters, if an engineer has to go on leave, you can't just go in and reassign or take this person out of all of the different rosters that they're in."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"Open alerts should properly respond to SMS resolution beyond the initial alert."
"Even though PagerDuty Operations Cloud is a strong platform, many things can be improved."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
 

Pricing and Cost Advice

"$USD700 per agent user."
"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
"I do not know about the price of the solution. However, this has been an expensive project overall."
"IBM Maximo offers a licensing application, and you have to comply with the license."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"The cost is based on the package you select."
"There is a license needed to use PagerDuty."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The price is very high."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Government
9%
Energy/Utilities Company
8%
Computer Software Company
6%
Performing Arts
15%
Financial Services Firm
14%
Educational Organization
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise22
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise15
Large Enterprise34
 

Questions from the Community

What needs improvement with IBM Maximo?
The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is serving the enterprises. It needs to be simpler for the SMEs, or for the compani...
What is your primary use case for IBM Maximo?
There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anything that comes into the asset repository, asset management, asset evaluation, any...
What advice do you have for others considering IBM Maximo?
AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their own cloud as well.
What is your experience regarding pricing and costs for PagerDuty?
Regarding pricing for PagerDuty Operations Cloud, I am currently a software engineer and a senior software engineer, so I do not handle the pricing aspect. However, I hear from my manager that the ...
What needs improvement with PagerDuty?
PagerDuty Operations Cloud can be improved by adding more features. Whatever manual work is there could be automated using scripting. Then it would be more efficient. When we receive a call, it has...
What is your primary use case for PagerDuty?
PagerDuty Operations Cloud is used to understand whether there are false positives or false alerts because it is integrated into a system where there would be a phone number, such as anyone from th...
 

Also Known As

Maximo
No data available
 

Overview

 

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about IBM, Infor, Prometheus Group and others in Enterprise Asset Management (EAM). Updated: March 2026.
885,837 professionals have used our research since 2012.