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IBM Maximo vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Maximo
Average Rating
8.0
Number of Reviews
23
Ranking in other categories
Enterprise Asset Management (EAM) (1st), Billing Software (4th)
PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (13th), IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

IBM Maximo and PagerDuty Operations Cloud aren’t in the same category and serve different purposes. IBM Maximo is designed for Enterprise Asset Management (EAM) and holds a mindshare of 27.8%, up 26.9% compared to last year.
PagerDuty Operations Cloud, on the other hand, focuses on IT Alerting and Incident Management, holds 20.5% mindshare, down 29.9% since last year.
Enterprise Asset Management (EAM)
IT Alerting and Incident Management
 

Featured Reviews

Jose Pedro Muñoz - PeerSpot reviewer
A very strong and powerful tool in the market preferred by a variety of industries
I rate the technical support a seven out of ten. Three levels of support in IBM. The first one is a fixed level, while levels two and three are very good. Here, level one is not very good, as it takes time to go from level one to level two and from level two to level three. So, level one is of low capacity.
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"The ability to configure and integrate it with other solutions for ERP."
"The incident management feature is good because it allows you to keep track of and classify issues."
"The most valuable features are the ability to create work orders and preventative maintenance."
"It is configurable, where you can add extra fields to screens and to the database."
"​Maximo is very stable. We really do not have problem with stability.​"
"Reliable, very configurable, and it's all integrated in the same database."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"The product easily integrates with other solutions."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"It has scaled well for us."
 

Cons

"The latest version is slow due to the power it requires."
"​Maximo is a big system, so the initial setup is complex."
"The interface is not very easy or user-friendly and is in need of improvement."
"Vendor management needs enhancement."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."
"It cannot be integrated with our upgraded Jira system."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
 

Pricing and Cost Advice

"I do not know about the price of the solution. However, this has been an expensive project overall."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"IBM Maximo offers a licensing application, and you have to comply with the license."
"$USD700 per agent user."
"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The pricing may be about $1,000 per user."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The cost is based on the package you select."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
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Top Industries

By visitors reading reviews
Educational Organization
21%
Energy/Utilities Company
10%
Manufacturing Company
10%
Government
10%
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Also Known As

Maximo
No data available
 

Overview

 

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM). Updated: May 2025.
855,080 professionals have used our research since 2012.