Hyland OnBase vs iGrafx Process360 Live Platform comparison

Hyland and iGrafx are both solutions in the Business Process Management (BPM) category. Hyland is ranked #16 with an average rating of 7.7, while iGrafx is ranked #24 with an average rating of 8.3. Hyland holds a 0.7% mindshare in BPM, compared to iGrafx’s 0.9% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 91% of iGrafx users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

3,322 Views
465 Comparison Views

100% willing to recommend

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

1,258 Views
767 Comparison Views

91% willing to recommend

Hyland OnBase

iGrafx Process360 Live Plat...

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Executive SummaryUpdated on Dec 18, 2024

iGrafx Process360 Live Platform and Hyland OnBase compete in business process management and enterprise content management. Hyland OnBase holds an advantage with its extensive features, attracting users who seek comprehensive functionality.

Features: iGrafx Process360 Live Platform delivers dynamic process modeling, analytics, and process simulations, beneficial for effective process optimization. Meanwhile, Hyland OnBase shines with extensive document management, workflow automation, and robust data security features, appealing to those needing advanced content lifecycle control.

Room for Improvement: iGrafx Process360 Live Platform could enhance its user interface for more intuitive usability, expand integration capabilities with third-party tools, and offer more advanced document management options. Hyland OnBase can improve deployment speed, optimize keyword usage to prevent performance issues, and refine its low-code environment for broader accessibility to non-technical teams.

Ease of Deployment and Customer Service: iGrafx Process360 Live Platform offers straightforward cloud-based deployment, encouraging rapid implementation with strong customer support noted for efficiency. Hyland OnBase provides flexible deployment options, including on-premise and cloud but may require more time for setup due to its extensive functionalities. It provides comprehensive customer service, supporting complex system usage.

Pricing and ROI: iGrafx Process360 Live Platform is typically more cost-effective with lower setup expenses, offering appeal to budget-conscious and process-focused organizations with favorable ROI. On the other hand, Hyland OnBase involves higher initial costs reflecting its wide-ranging capabilities, catering to businesses willing to invest in extensive content management solutions for long-term benefits.

To learn more, read our detailed Hyland OnBase vs. iGrafx Process360 Live Platform Report (Updated: July 2025).

Buyer's Guide

Hyland OnBase vs. iGrafx Process360 Live Platform

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

16th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (12th)

iGrafx Process360 Live Plat...

Ranking in Business Process Management (BPM)

24th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (16th), Process Mining (9th)

Mindshare comparison

As of August 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.7%, up from 0.3% compared to the previous year. The mindshare of iGrafx Process360 Live Platform is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Hyland OnBase	0.7%
iGrafx Process360 Live Platform	0.9%
Other	98.4%

Business Process Management (BPM)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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SangameshwarKadole

Senior Process Engineer at Wells Fargo International Solutions

A reasonably stable BPM solution useful for process governance and process mining

The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings. The web modeling part can be a bit complex or difficult for new users of the solution. Simplifying the look and feel to make the web modeling part easy to use can greatly improve iGrafx.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable features are integration and flexibility."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"I like the cloud and its integrability."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

More Hyland OnBase pros

"The solution is very stable."

"Provides a valuable BPMN feature."

"The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution."

"It has simplified compliance with regulations and company standards."

"Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."

"Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard."

"Simulation is most valuable."

"iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."

More iGrafx Process360 Live Platform pros

Cons

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"Software malfunctioning usually occurs when we receive documents from external sources."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"The migration is a bit difficult in the tool."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"The application could potentially be more open-source, allowing integration with more solutions."

More Hyland OnBase cons

"The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings."

"The price could be more competitive."

"It would be nice to have a Spanish user interface available to us."

"One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities."

"It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."

"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."

"If customers want to change the color or the logo, they have to go through every page to verify everything is right."

"I would love to see a template and shapes for customer journey mapping."

More iGrafx Process360 Live Platform cons

Pricing and Cost Advice

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

"The solution costs around $6,000 per month."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"I have heard that the solution's pricing is very competitive."

"My company is trying to replace iGrafx because the license is a little bit expensive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

13%

Computer Software Company

Insurance Company

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

See all answers

What do you like most about iGrafx?

The solution's technical support is of good quality since they offer fast and seamless services.

See all answers

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

See all answers

What needs improvement with iGrafx?

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sess...

See all answers

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OpenText Content Management vs Hyland OnBase

Compared 8% of the time

IBM FileNet vs Hyland OnBase

Compared 8% of the time

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ARIS BPA vs iGrafx Process360 Live Platform

Compared 18% of the time

SAP Signavio Process Manager vs iGrafx Process360 Live Platform

Compared 13% of the time

Visio vs iGrafx Process360 Live Platform

Compared 12% of the time

Lucidchart vs iGrafx Process360 Live Platform

Compared 9% of the time

Sparx Systems Enterprise Architect vs iGrafx Process360 Live Platform

Compared 7% of the time

More iGrafx Process360 Live Platform Competitors

Product Reports

Buyer's Guide

Hyland OnBase

August 2025

Download Hyland OnBase product report

Buyer's Guide

iGrafx Process360 Live Platform

August 2025

Download iGrafx Process360 Live Platform product report

Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Multinational Bank

Buyer's Guide

Hyland OnBase vs. iGrafx Process360 Live Platform

July 2025

Free Report: Hyland OnBase vs. iGrafx Process360 Live Platform

Find out what your peers are saying about Hyland OnBase vs. iGrafx Process360 Live Platform and other solutions. Updated: July 2025.

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