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HubSpot Service Hub vs Totango comparison

HubSpot and Totango are both solutions in the Customer Success Management category. HubSpot is ranked #9, while Totango is ranked #3. HubSpot holds a 2.0% mindshare in CSM, compared to Totango’s 7.8% mindshare.
HubSpot Service Hub
  • 56 Views
  • 56 Comparison Views
Totango
  • 88 Views
  • 88 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HubSpot Service Hub
Ranking in Customer Success Management
9th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Totango
Ranking in Customer Success Management
3rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Customer Success Management category, the mindshare of HubSpot Service Hub is 2.0%, up from 1.6% compared to the previous year. The mindshare of Totango is 7.8%, down from 17.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Success Management Market Share Distribution
ProductMarket Share (%)
Totango7.8%
HubSpot Service Hub2.0%
Other90.2%
Customer Success Management
 

Comparisons

No data available
Gainsight Platform vs Totango Logo
Gainsight Platform vs Totango
Compared 100% of the time
More Totango Competitors
 

Overview

Customer service tools to help you connect with customers, exceed their expectations, and turn them into promoters that grow your business.

HubSpot

Totango Customer Success Management enable a culture of the customer with the Enterprise to Customer business growth strategy, where the customer is the focus of everything what employees do. Totango Customer Success Management offers two products:

  1. Customer Engagement - a robust customer success management platform with three editions for companies of any size.
  2. Enterprise Impact - a conversational interface that is available to all employees, for a flat access fee and no special log-in required.
Totango
 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki
Act-On, Amplitude, Autodesk, Jobvite, Zoom
See our list of best Customer Success Management vendors.

We monitor all Customer Success Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.