ClientSuccess vs Totango comparison

ClientSuccess and Totango are both solutions in the Customer Success Management category. ClientSuccess is ranked #6, while Totango is ranked #3. ClientSuccess holds a 4.7% mindshare in CSM, compared to Totango’s 10.6% mindshare.

ClientSuccess

105 Views
105 Comparison Views

Totango

167 Views
167 Comparison Views

ClientSuccess

Totango

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ClientSuccess

Ranking in Customer Success Management

6th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Totango

Ranking in Customer Success Management

3rd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Customer Success Management category, the mindshare of ClientSuccess is 4.7%, down from 8.3% compared to the previous year. The mindshare of Totango is 10.6%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Success Management Mindshare Distribution
Product	Mindshare (%)
Totango	10.6%
ClientSuccess	4.7%
Other	84.7%

Customer Success Management

Comparisons

Gainsight vs ClientSuccess

Compared 54% of the time

More ClientSuccess Competitors

Gainsight vs Totango

Compared 58% of the time

Concentrix vs Totango

Compared 23% of the time

More Totango Competitors

Overview

ClientSuccess helps customer success teams deliver the source of truth for customer success SaaS subscriptions and revenue. With Real-Time Visibility ClientSuccess helps teams deliver real-time visibility into SaaS subscriptions and revenue like MRR and ARR from one platform. ClientSuccess gives team real-time alerts and insights into who to talk to, when to talk, and why so it can deliver a proactive approach to retain customers. With real-time alerts, trends, and reports around your entire portfolio and customer segments. ClientSuccess places all customer data and insights in one place with all the tools to proactively track, manage, forecast, and book SaaS subscriptions and revenue from one system.

ClientSuccess

Totango Customer Success Management enable a culture of the customer with the Enterprise to Customer business growth strategy, where the customer is the focus of everything what employees do. Totango Customer Success Management offers two products:

Customer Engagement - a robust customer success management platform with three editions for companies of any size.
Enterprise Impact - a conversational interface that is available to all employees, for a flat access fee and no special log-in required.

Totango

Sample Customers

Instructure, Aria, Ensighten, Lattice, Demo Chimp, Observe Point, Sparkcentral, MX, SocialDental, Findly, Balihoo, Degreed

Act-On, Amplitude, Autodesk, Jobvite, Zoom

See our list of best Customer Success Management vendors.

We monitor all Customer Success Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.