Hitachi CRM Services [EOL] vs PricewaterhouseCoopers CRM Services comparison

Hitachi CRM Services helps you drive consistent and measurable improvement in everyday business processes. Gain the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance sales, marketing, and customer service processes that provides access to a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, enables team to plan, execute, and measure campaigns across channels, from start to finish, empowers agents to create lasting relationships with customers with Microsoft Dynamics CRM's visual user interface, customizable dashboards, and unified view of the customer, along with native Microsoft Office Outlook integration.

PricewaterhouseCoopers CRM Consulting Services define and tie CRM strategy and objectives back to business strategy and create quantifiable objectives through a redefined processes and operating model. It provides a User Centric Design that focuses purely on functionality and requirement that are based on methodologies. It offers Rapid benefits using a program roadmap that ensure rapid and multiple releases delivering incremental business benefits as opposed to a big-bang approach. It guides to business involvement and transformation and be led through business sponsorship, close collaboration between business and IT, and deep involvement of business users.