Gusto vs Sympa HR comparison

Gusto and Sympa HR are both solutions in the Talent Management category. Gusto is ranked #13 with an average rating of 9.0, while Sympa HR is ranked #22 with an average rating of 7.0. Gusto holds a 0.9% mindshare in TM, compared to Sympa HR’s 0.8% mindshare. Additionally, 80% of Gusto users are willing to recommend the solution, compared to 100% of Sympa HR users who would recommend it.

Gusto

Read 4 Gusto reviews

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407 Comparison Views

80% willing to recommend

Sympa HR

Read 2 Sympa HR reviews

599 Views
413 Comparison Views

100% willing to recommend

Gusto

Sympa HR

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Executive SummaryUpdated on Nov 4, 2024

Gusto and Sympa HR are competing in the HR software market. While Gusto has an edge in seamless integration and user satisfaction regarding pricing, Sympa HR provides more robust features that justify its cost.

Features: Gusto includes intuitive payroll processing, benefits administration, and compliance tools, making it suitable for small to medium businesses. Sympa HR offers performance management, advanced analytics, and customizable workflows, fitting larger enterprises' needs.

Ease of Deployment and Customer Service: Gusto provides quick and easy cloud-based deployment with reliable customer support. Sympa HR involves a more complex deployment but offers detailed support and a robust setup process beneficial for larger organizations.

Pricing and ROI: Gusto's competitive pricing and straightforward subscription model deliver strong ROI for small businesses. Sympa HR's higher pricing offers extensive capabilities and long-term value, appealing to enterprises prioritizing comprehensive HR functionalities.

To learn more, read our detailed Gusto vs. Sympa HR Report (Updated: December 2025).

Buyer's Guide

Gusto vs. Sympa HR

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Gusto

Ranking in Talent Management

13th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Benefits Administration (10th)

Sympa HR

Ranking in Talent Management

22nd

Average Rating

7.0

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Cloud HCM (20th)

Mindshare comparison

As of January 2026, in the Talent Management category, the mindshare of Gusto is 0.9%, up from 0.4% compared to the previous year. The mindshare of Sympa HR is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Talent Management Market Share Distribution
Product	Market Share (%)
Gusto	0.9%
Sympa HR	0.8%
Other	98.3%

Talent Management

Featured Reviews

Phil Strazzulla

Founder at SelectSoftware Reviews

Provides time-saving solutions for small business payrolls

I would say, relative to another payroll solution, running payroll with Gusto probably costs half the price and saves us 5 to 10 hours a month. I would say Gusto is a really good payroll solution for small businesses. Running payroll with Gusto costs half the price and saves us 5 to 10 hours a month. My company does not have a business relationship with this vendor other than being a customer. I was not offered a gift card or incentive for this review. I rated Gusto 9 out of 10 because of some customer support issues that kept it from being a 10.

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reviewer2385297

Student at a university with 5,001-10,000 employees

We benefit from built-in automations like notifications and standard processes, but customer support needs improvement

Learning Sympa HR was a mix of basics that were easy to grasp and some aspects that required more understanding due to customization. While it adapted to some of our specific needs, there were still areas that needed further tailoring, especially in integrations with other systems like Zoom. Currently, we're not using AI features in Sympa, but we're considering it as a future project to automate manual tasks in HR, although we're mindful of data privacy concerns when integrating AI tools with confidential personal data. I would rate Sympa HR at a seven out of ten. While it has some fundamental issues like allowing multiple leave applications for the same dates, it also offers a nice user experience. I would recommend it with reservations. If you're clear about your needs and can manage some shortcomings, it's a good option. However, if you require more reliable system support, you might want to explore other alternatives.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."

"I appreciated the templates that they offered for new hires and onboarding."

"Gusto is a really good payroll solution for small businesses."

"Sympa HR was helpful since it helped me manage HR master data in a single system."

"One of my favorite features of Sympa HR is its customization options. You can tailor it to meet your specific needs, which is really beneficial for HR processes."

Cons

"My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past."

"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."

"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."

"Sympa HR has some fundamental issues like allowing multiple leave applications for the same dates. That needs improvement."

"As a developer, I can say that some of Sympa HR's back-end functionalities, like the API systems, aren't fully fledged or modern enough, a downside of which Sympa is aware."

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Questions from the Community

What needs improvement with Gusto?

I wish Gusto's customer support was better for improvements. My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past.

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What advice do you have for others considering Gusto?

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What is your primary use case for Gusto?

Our main use case for Gusto is for payroll, and we pay our US employees through it. Gusto helps with our payroll process because we use it for tax filings and benefits.

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What needs improvement with Sympa HR?

Sympa HR has some fundamental issues like allowing multiple leave applications for the same dates. That needs improvement.

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What is your primary use case for Sympa HR?

We're implementing Sympa for HR management across our global organization, which spans about seven countries with roughly two thousand employees. Our goal is to centralize all HR processes, includi...

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What advice do you have for others considering Sympa HR?

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Product Reports

Buyer's Guide

Benefits Administration

December 2025

Download Gusto product report

Buyer's Guide

Cloud HCM

January 2026

Download Sympa HR product report

Also Known As

ZenPayroll

No data available

Overview

Gusto provides payroll, benefits and HR to modern companies, by handling payments to employees and contractors and also electronically handling the paperwork necessary to help companies comply with tax, labor, and immigration laws.

Gusto

Sympa HR was designed to support HR professionals all across the world. We provide local and international companies with an aggregated, clear view of all their people data and offer unlimited integrations to other software. Reliable HR data and flexible tools are a necessity for efficient HR work during times of change. Sympa HR helps you keep track of all your processes in one place, supports smart decision-making and helps automate routine tasks. Backed up with great customer support, it is currently used by hundreds of organisations worldwide and has one of the highest customer satisfaction rates of any HR technology in Europe.

Sympa HR

Sample Customers

Farmgirl Flowers, Bevel, Pooch Pals, ALL MAVEN

Dustin group, VMS Group, Matrix Fitness, CTS Group, Lindex, Sabis, Napatech, Alandia Insurance, Inspecta, Technopolis

Buyer's Guide

Gusto vs. Sympa HR

December 2025

Free Report: Gusto vs. Sympa HR

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