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Grafana Loki vs WhatsUp Gold comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Grafana Loki
Ranking in Log Management
12th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
19
Ranking in other categories
No ranking in other categories
WhatsUp Gold
Ranking in Log Management
41st
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
25
Ranking in other categories
Application Performance Monitoring (APM) and Observability (39th), Network Monitoring Software (25th), Server Monitoring (14th), IT Infrastructure Monitoring (20th), Configuration Management (21st), Cloud Monitoring Software (26th), Network Traffic Analysis (NTA) (13th)
 

Mindshare comparison

As of October 2026, in the Log Management category, the mindshare of Grafana Loki is 2.2%, down from 7.9% compared to the previous year. The mindshare of WhatsUp Gold is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Log Management Mindshare Distribution
ProductMindshare (%)
Grafana Loki2.2%
WhatsUp Gold0.8%
Other97.0%
Log Management
 

Featured Reviews

reviewer2350791 - PeerSpot reviewer
Regional Associate & Engineer at a outsourcing company with 1,001-5,000 employees
Offers cost-effective log management with strong correlation features across observability tools
Grafana Loki's open-source capability is a significant benefit. Grafana has invested in making their enterprise tools competitive with other APM tools, facilitating cross-correlation with Mimir and Tempo for metrics and tracing. The tool offers good search functionality, and its on-premises capability is advantageous. The indexing performance is strong, making it a robust log management tool. Grafana Loki is notably cost-effective.
EC
Technical Manager at Quan Hung Gourmet
Efficient monitoring with detailed customization, yet complexity remains
The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool can be used in multi-cluster environments."
"The most valuable feature is the capability to set up alerts, which becomes necessary when we need to receive notifications for specific events."
"Loki also utilizes the same service discovery mechanism as used by Prometheus. So, whatever labeled metadata you see in Prometheus, you have the exact same metadata in the Loki system. Given this level of intricacy and the attempt to address these challenges, I firmly believe that Loki deserves praise for the work."
"We are using Grafana Loki as a database for real-time metrics."
"Grafana Loki's open-source capability is a significant benefit, with strong indexing performance, cost-effectiveness, and the ability to cross-correlate with Mimir and Tempo for metrics and tracing, making it a robust log management tool."
"The most valuable features of the solution stem from the fact that it is an open-source tool that is stable and flexible."
"The best feature of Grafana Loki is that it integrates well with our other tool."
"Grafana Loki is easy to monitor and detect errors."
"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."
"The most valuable feature is the auto-discovery function."
"The threshold alerting is the most valuable feature."
"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."
"The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless."
"WhatsUp Gold is very easy to deploy."
"The solution effectively monitors network devices and servers."
"Our local support team provides excellent service."
 

Cons

"I would rate Grafana Loki a seven out of ten because it is open source, and sometimes there can be problems that are difficult to fix without official support."
"The solution has shortcomings regarding security monitoring-oriented features that need improvement."
"It would be beneficial if Loki could directly access Windows Server logs or events directly from the servers."
"We face some bugs when we install the latest version of Grafana Loki."
"The solution's scalability depends on the team managing the Grafana instance."
"It's not intended for proprietary services, so you have to struggle with configuration a lot."
"Improvements could be made in the enablement of the product, addressing the complexity of implementing these tools."
"My main concern is the recommended production-grade setup. They suggest using tools like Tanka or Jsonnet. They should simplify the process to increase adoption."
"Sometimes it's a little bit slow."
"Honestly, I do not particularly like WhatsUp Gold. I think we should get rid of it."
"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."
"Setting up WhatsUp Gold is complicated and not easy because it requires managing SNMP and many complex settings in the devices it's monitoring, and fine-tuning it to fit our needs is also not very easy."
"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive."
"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."
"Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."
"Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be beneficial."
 

Pricing and Cost Advice

"Grafana Loki is an open-source solution."
"I use the open-source version of the product."
"You can use the free version of Grafana Loki on-premises."
"I use the solution's open-source version. Grafana Loki is a completely free solution for me."
"Grafana Loki is a free, open-source solution."
"We use a free version."
"My company doesn't need to pay for the licensing cost of the solution."
"The pricing structure varies based on the number of users; there might be specific taxes to pay for it."
"The price of WhatsUp Gold is good."
"The pricing can be on the expensive side when considering competing products."
"Pricing is reasonable compared to other products."
"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."
"There is a license needed to use WhatsUp Gold."
"I'm not sure, but it's expensive. We don't pay any additional fees."
"This is a well priced solution."
"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."
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Top Industries

By visitors reading reviews
Comms Service Provider
13%
Financial Services Firm
12%
Computer Software Company
9%
Manufacturing Company
8%
Financial Services Firm
11%
Manufacturing Company
10%
Outsourcing Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise8
Large Enterprise4
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise14
 

Questions from the Community

What is your experience regarding pricing and costs for Grafana Loki?
Since it is an open source tool, there are no charges or fees.
What needs improvement with Grafana Loki?
Improvements could be made in the enablement of the product, addressing the complexity of implementing these tools.
What advice do you have for others considering Grafana Loki?
A lot of our customers are service providers, internet service providers, government, defense contractors, and some enterprise software and finance organizations, so it spans across the board. Cost...
What is your experience regarding pricing and costs for WhatsUp Gold?
Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...
What needs improvement with WhatsUp Gold?
It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.
What is your primary use case for WhatsUp Gold?
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof
Find out what your peers are saying about Grafana Loki vs. WhatsUp Gold and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.