"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"This is a very reliable product and I've never had it crash."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
GoToAssist is ranked 13th in Remote Access with 1 review while LogMeIn Pro is ranked 7th in Remote Access with 1 review. GoToAssist is rated 9.0, while LogMeIn Pro is rated 10.0. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of LogMeIn Pro writes "Straightforward to set up, reliable, and easily scales up to any size of company". GoToAssist is most compared with GoToMyPC, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Central, ConnectWise Control and Check Point Remote Access VPN.
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