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GoToAssist vs LogMeIn Pro comparison

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89 views|59 comparisons
LogMeIn Pro Logo
3,812 views|3,253 comparisons
Featured Review
Find out what your peers are saying about Citrix, TeamViewer, Check Point and others in Remote Access. Updated: January 2022.
564,643 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

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"This is a very reliable product and I've never had it crash."

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Cons
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

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"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

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Pricing and Cost Advice
  • "It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."
  • More GoToAssist Pricing and Cost Advice →

  • "I did not deal with the financial aspect but my impression is that they are more expensive."
  • More LogMeIn Pro Pricing and Cost Advice →

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    Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
    564,643 professionals have used our research since 2012.
    Ranking
    13th
    out of 34 in Remote Access
    Views
    89
    Comparisons
    59
    Reviews
    1
    Average Words per Review
    1,382
    Rating
    9.0
    7th
    out of 34 in Remote Access
    Views
    3,812
    Comparisons
    3,253
    Reviews
    1
    Average Words per Review
    456
    Rating
    10.0
    Comparisons
    Learn More
    Overview

    Radically Refreshing Remote Support
    Faster, Frictionless, and Better Than Ever
    Keep customers and remote employees on-the-move with a remote support experience that’s better for both agents and end users alike. With GoToAssist, it’s easier to resolve issues fast and without frustration, to get customers and employees back to doing what matters.

    Helping people and businesses access their digital lives from virtually anywhere, on any device.
    Offer
    Learn more about GoToAssist
    Learn more about LogMeIn Pro
    Sample Customers
    Information Not Available
    The North Face, Slingbox, Lutron, The Weather Company
    Top Industries
    No Data Available
    REVIEWERS
    Manufacturing Company38%
    Financial Services Firm25%
    Pharma/Biotech Company13%
    Educational Organization13%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider15%
    Construction Company6%
    Government6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business58%
    Large Enterprise42%
    Find out what your peers are saying about Citrix, TeamViewer, Check Point and others in Remote Access. Updated: January 2022.
    564,643 professionals have used our research since 2012.

    GoToAssist is ranked 13th in Remote Access with 1 review while LogMeIn Pro is ranked 7th in Remote Access with 1 review. GoToAssist is rated 9.0, while LogMeIn Pro is rated 10.0. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of LogMeIn Pro writes "Straightforward to set up, reliable, and easily scales up to any size of company". GoToAssist is most compared with GoToMyPC, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Central, ConnectWise Control and Check Point Remote Access VPN.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.