Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.
| Product | Market Share (%) |
|---|---|
| Genesys Cloud CX | 19.6% |
| Workforce Engagement Management | 1.4% |
| Other | 79.0% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels.
With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.
With more than 30 years of experience, Softworks is one of the top providers of Workforce Management Software. Our mission is to provide cutting-edge technology, a measurable return on investment and exceptional customer service.
Our powerful workforce management systems address just about any workforce challenge across all major industries. By offering a complete solution for all your workforce needs, we aim to simplify, automate, and streamline the process of managing your workforce.
We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
