Fujitsu Service Desk Outsourcing vs IBM Service Desk Outsourcing [EOL] comparison

Fujitsu Service Desk Outsourcing brings in its helpdesk system infrastructure and its management and operational expertise in resolving various customer support needs. These infrastructure and expertise include hardware facilities, helpdesk-managed service, and call management system. FPI provides the three key elements of the successful Help Desk Center - PEOPLE, PROCESSES and TECHNOLOGY. With FPI helpdesk services, your company immediately acquires: Ready access to a pool of world-class ICT professionals; Direct access to precise technical advice; Access to the latest helpdesk technology; Faster and effective delivery of service; Tested processes to meet global standards; Commitment to long-term relationship; Improved productivity of your ICT group and Low operational cost and reduced total cost of ownership.