Siebel CRM and Freshsales are both prominent products in the CRM market. Freshsales appears to have the upper hand due to its advanced features and flexible pricing.
Features: Siebel CRM is favored for its extensive customization, comprehensive data model, and robust workflows, making it ideal for large enterprises. Freshsales excels with its AI-driven insights, seamless SaaS integration, and advanced lead scoring, appealing to a wider range of business sizes.
Room for Improvement: Siebel CRM could enhance user interface flexibility, speed up deployment, and simplify its complex system. Freshsales can improve by expanding its enterprise-level features, enhancing reporting capabilities, and increasing customization options for larger businesses.
Ease of Deployment and Customer Service: Freshsales offers a straightforward cloud-based deployment with extensive support, suitable for smaller teams. In contrast, Siebel CRM's deployment may be more demanding due to its complexity, but offers detailed assistance for large-scale organizations.
Pricing and ROI: Siebel CRM generally involves higher setup costs but offers substantial ROI for larger enterprises. Freshsales provides affordable pricing tiers, enabling quicker ROI realization for small to medium-sized businesses.
| Product | Market Share (%) |
|---|---|
| Siebel CRM | 2.0% |
| Freshsales | 0.9% |
| Other | 97.1% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 1 |
| Large Enterprise | 16 |
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.
Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.
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