We performed a comparison between Freshdesk and User Replay based on real PeerSpot user reviews.
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Freshdesk is ranked 2nd in Customer Experience Management with 27 reviews while User Replay is ranked 36th in Customer Experience Management. Freshdesk is rated 8.4, while User Replay is rated 0.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and TOPdesk, whereas User Replay is most compared with .
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.