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What is User Replay?

User Replay mindshare

As of September 2025, the mindshare of User Replay in the Customer Experience Management category stands at 0.9%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
User Replay0.9%
Salesforce4.9%
Genesys Cloud CX4.1%
Other90.1%
Customer Experience Management
 

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