We performed a comparison between Freshdesk and IBM Watson Real-Time Personalization based on real PeerSpot user reviews.
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Freshdesk is ranked 2nd in Customer Experience Management with 27 reviews while IBM Watson Real-Time Personalization is ranked 14th in Customer Experience Management. Freshdesk is rated 8.4, while IBM Watson Real-Time Personalization is rated 0.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and TOPdesk, whereas IBM Watson Real-Time Personalization is most compared with Sitecore Customer Engagement Platform and Amazon Textract.
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.