Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms.
| Product | Mindshare (%) |
|---|---|
| InterDialog Unified Contact Center | 1.6% |
| Freshcaller | 1.4% |
| Other | 97.0% |
Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.
InterDialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust call center solution for both inbound, outbound and blended contact centers. Our highly efficient CTI and ACD make our call center software product extremely scalable, easily reaching upward of 1200 seats per setup (again a best in its class!!) while keeping the vital parameters well within limits. Options for high availability and redundancy make the product truly enterprise class. Multi - level self-service IVR with option for TTS, speech recognition, integration with database / 3rd party database, & Screen Pop up are some of the salient call center software features. For outbound we provide a very powerful lead management tool, predictive / progressive /power / preview dialing call center solutions. Option for best of breed Advance Dialing logic and Automatic Outbound Dialing are the added advantage.
InterDialog Unified Agent gives a variety of ways the agent can address the interaction. Customers can interact by Video, Voice, Chat, email, SMS and Social Media with an agent, and all these interactions will be stored as history. So if the customer interacts again through any medium, he does not have to repeat what he had interacted earlier, its’ all there for the agent to refer to.
InterDialog UCCS is compatible with any TAPI compliant PBX, IP-PBX and Asterisk, thereby providing investment protection to enterprises that have already invested in expensive telephony equipment. This enables us to provide solutions on any telephony brands be it Matrix, Panasonic, NEC, Siemens, Avaya or Alcatel.
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
