We performed a comparison between ForgeRock and JumpCloud based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can make resources. You can import them from Azure or Active Directory and put them in an application. For example, if there is an application that uses a lot of Active Directory groups, you can make the groups available for people. If they need to access that application, you can tell them the resource groups you have for that application. People can do everything by themselves. They do not need anybody else. They can just go to the Omada portal, and they can do it all by themselves. That is terrific."
"The benefits of Omada Identity include a holistic way of viewing access, the ability to give people access, and automation."
"Two valuable features of Omada Identity are the ability to discover accounts and link them to identities, and the automatic disabling of inactive accounts or identities."
"Our customers have benefited from Omada Identity automating the certification process. Most of our customers were using manual methods for user access certification. With Omada Identity, you can automate almost all of it, which means that certification now becomes on demand. You don't have to wait for two or three months to execute a certification timeframe. Instead, you can do certifications as often as you want."
"The identity lifecycle support is definitely valuable because we are a complex organization, and there is a lot of onboarding, movement, and offboarding in our organization. We have 31,000 users, and there are a lot of users who are constantly onboarding, offboarding, and moving. So, we need to make sure that these activities are supported. In old times, we used to do everything manually. Everyone was onboarded, offboarded, or moved manually. So, from a business point of view and an economics point of view, identity lifecycle is most valuable. From a security point of view, access review is the most important feature for us."
"The Governance and self-service that can be set up so you can use them yourself to work in the system are the most valuable features. End users can be enabled to help themselves."
"The most valuable feature for us is the ability to set up connectors to various IT systems and offer a wide range of supported connectors."
"Omada's onboarding features reflect our processes for onboarding new employees well. That is the primary reason we use this solution. We use role-based access control. I'm not sure how much it has improved our security posture, but it's made managing identities more convenient."
"The support is good and prompt."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"The most valuable features are that it is easy to manage and it's stable."
"The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations."
"We create and define the permissions and configurations for the users."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent."
"After deploying to the cloud, we had remote device management on all of our corporate laptops."
"The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization."
"Ability to integrate all applications."
"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."
"The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable."
"Scalability-wise, I rate the solution a ten out of ten."
"The product enables device management."
"I am impressed with the product's remote access which allows admins to control endpoints which is a timesaver."
"The user interface should have a more flexible design, where you can change it to your requirement."
"The security permission inside Omada needs improvement. It's tricky to set up."
"Functionality and usability could be improved."
"The current reporting tools in Omada are limited, but we expect significant improvements in the new version."
"What I would most like to see added to the product is role management, especially enterprise or business role management, and the processes around that."
"I would like to see them expand the functionality of the tool to continue to be competitive with the monsters out there. For example, they could add functionality on the authentication side, functionality that Octa and SailPoint have. But they should do that while maintaining the same simplicity that makes Omada a product of choice today."
"Omada's reporting functionality is limited and could benefit from greater customization."
"If I had to name one thing, it would be the user interface (UI)."
"The identity management model needs a bit of improvement."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"Lacks simplified documentation within the tool that requires use of a separate portal."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"Automatic Deployment needs improvement. it could be made easier."
"I think the upgrade process is sometimes a little complicated and there are failures that occur."
"The solution could improve by adding more advertising and marketing."
"I would like to see some support for printers, especially network printers, through the application."
"Lacks the ability to have various VPN applications."
"JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces."
"The product needs to create its own self-service feature which has been requested by all the admins in the community."
"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."
"JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android."
"Support is not good enough."
"For improvement, the tool should introduce more customization options."
ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while JumpCloud is ranked 9th in Identity Management (IM) with 16 reviews. ForgeRock is rated 8.0, while JumpCloud is rated 8.6. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas JumpCloud is most compared with Microsoft Entra ID, Google Cloud Identity, Microsoft Intune, Cisco Duo and Scalefusion. See our ForgeRock vs. JumpCloud report.
See our list of best Identity Management (IM) vendors, best Access Management vendors, and best ZTNA as a Service vendors.
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