The main and best feature of Gupshup is that I can easily integrate APIs and start sending automated messages to my patients via different channels such as WhatsApp and SMS. Sending timely reminders to patients about upcoming appointments and follow-ups has positively impacted my organization by reducing the intervention required by the clinical staff who work within the clinic, saving their time, as well as saving the time of the reception staff, which can be utilized more efficiently. This also helps in saving money because I can focus on my work instead of answering patient calls and SMS. I have saved a considerable amount of money since using Gupshup because all operations are now automated. I do not have to pick up calls from patients just to remind them about when they have to come or what the date is. I do not have to call patients for follow-ups as it is all done by Gupshup. This saves a significant amount of money and time, and while I cannot give the exact figure, it is a considerable amount of money and time.
