"The most valuable feature is the support calendars."
"A robust solution with multiple modules that can be leveraged."
"The post mortem reports are descriptive, indicating who joined the call and when."
"The most valuable feature is the event management capability."
"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."
"I would like to have a little bit more flexibility in the member portal."
"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."
"Lacks ability to customize messages."
"The web portal and typical event controls are a little outdated."
"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."
Earn 20 points
Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.
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Everbridge IT Alerting is ranked 4th in IT Alerting and Incident Management with 3 reviews while IBM Tivoli NetCool OMNIbus is ranked 5th in Event Monitoring with 2 reviews. Everbridge IT Alerting is rated 8.6, while IBM Tivoli NetCool OMNIbus is rated 7.6. The top reviewer of Everbridge IT Alerting writes "Stable, responsive and helpful technical support, and the support calendars save us a lot of time". On the other hand, the top reviewer of IBM Tivoli NetCool OMNIbus writes "It is customer-centric and has support for multi-layered protocols, but it needs better integration and GUI". Everbridge IT Alerting is most compared with PagerDuty, xMatters IT Management, ServiceNow, Opsgenie and SolarWinds NPM, whereas IBM Tivoli NetCool OMNIbus is most compared with IBM Tivoli NetCool Impact, BigPanda, ScienceLogic, SCOM and Zenoss Service Dynamics.
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